The Human Side of Service Engineering

The Human Side of Service Engineering PDF Author: Christine Leitner
Publisher: AHFE Conference
ISBN: 1964867193
Category : Technology & Engineering
Languages : en
Pages : 313

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Book Description
Proceedings of the 15th International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences, Nice, France, 24-27 July 2024.

The Human Side of Service Engineering

The Human Side of Service Engineering PDF Author: Christine Leitner
Publisher: AHFE Conference
ISBN: 1964867193
Category : Technology & Engineering
Languages : en
Pages : 313

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Book Description
Proceedings of the 15th International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences, Nice, France, 24-27 July 2024.

Technology and Nursing

Technology and Nursing PDF Author: Alan Barnard
Publisher: Red Globe Press
ISBN: 1403946493
Category : Medical
Languages : en
Pages : 0

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Book Description
Bringing together an acclaimed group of international nursing authors to explain and critically engage with the practice implications of technology for nursing, this book covers not only health informatics, but also 'tele-nursing' and the use of equipment in clinical practice.

Advances in The Human Side of Service Engineering

Advances in The Human Side of Service Engineering PDF Author: Louis Freund
Publisher: AHFE International (USA)
ISBN: 1495120910
Category :
Languages : en
Pages : 660

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Book Description
If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary service systems.

To Err Is Human

To Err Is Human PDF Author: Institute of Medicine
Publisher: National Academies Press
ISBN: 0309068371
Category : Medical
Languages : en
Pages : 312

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Book Description
Experts estimate that as many as 98,000 people die in any given year from medical errors that occur in hospitals. That's more than die from motor vehicle accidents, breast cancer, or AIDSâ€"three causes that receive far more public attention. Indeed, more people die annually from medication errors than from workplace injuries. Add the financial cost to the human tragedy, and medical error easily rises to the top ranks of urgent, widespread public problems. To Err Is Human breaks the silence that has surrounded medical errors and their consequenceâ€"but not by pointing fingers at caring health care professionals who make honest mistakes. After all, to err is human. Instead, this book sets forth a national agendaâ€"with state and local implicationsâ€"for reducing medical errors and improving patient safety through the design of a safer health system. This volume reveals the often startling statistics of medical error and the disparity between the incidence of error and public perception of it, given many patients' expectations that the medical profession always performs perfectly. A careful examination is made of how the surrounding forces of legislation, regulation, and market activity influence the quality of care provided by health care organizations and then looks at their handling of medical mistakes. Using a detailed case study, the book reviews the current understanding of why these mistakes happen. A key theme is that legitimate liability concerns discourage reporting of errorsâ€"which begs the question, "How can we learn from our mistakes?" Balancing regulatory versus market-based initiatives and public versus private efforts, the Institute of Medicine presents wide-ranging recommendations for improving patient safety, in the areas of leadership, improved data collection and analysis, and development of effective systems at the level of direct patient care. To Err Is Human asserts that the problem is not bad people in health careâ€"it is that good people are working in bad systems that need to be made safer. Comprehensive and straightforward, this book offers a clear prescription for raising the level of patient safety in American health care. It also explains how patients themselves can influence the quality of care that they receive once they check into the hospital. This book will be vitally important to federal, state, and local health policy makers and regulators, health professional licensing officials, hospital administrators, medical educators and students, health caregivers, health journalists, patient advocatesâ€"as well as patients themselves. First in a series of publications from the Quality of Health Care in America, a project initiated by the Institute of Medicine

The Human Side of Retail Selling

The Human Side of Retail Selling PDF Author: Ruth Leigh
Publisher:
ISBN:
Category : Clerks (Retail trade)
Languages : en
Pages : 284

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Book Description


The Human Side of Enterprise, Annotated Edition

The Human Side of Enterprise, Annotated Edition PDF Author: Douglas McGregor
Publisher: McGraw Hill Professional
ISBN: 007178487X
Category : Business & Economics
Languages : en
Pages : 481

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Book Description
“What are your assumptions (implicit as well as explicit) about the most effective way to manage people?” So began Douglas McGregor in this 1960 management classic. It was a seemingly simple question he asked, yet it led to a fundamental revolution in management. Today, with the rise of the global economy, the information revolution, and the growth of knowledge-driven work, McGregor's simple but provocative question continues to resonate-perhaps more powerfully than ever before. Heralded as one of the most important pieces of management literature ever written, a touchstone for scholars and a handbook for practitioners, The Human Side of Enterprise continues to receive the highest accolades nearly half a century after its initial publication. Influencing such major management gurus such as Peter Drucker and Warren Bennis, McGregor's revolutionary Theory Y-which contends that individuals are self-motivated and self-directed-and Theory X-in which employees must be commanded and controlled-has been widely taught in business schools, industrial relations schools, psychology departments, and professional development seminars for over four decades. In this special annotated edition of the worldwide management classic, Joel Cutcher-Gershenfeld, Senior Research Scientist in MIT's Sloan School of Management and Engineering Systems Division, shows us how today's leaders have successfully incorporated McGregor's methods into modern management styles and practices. The added quotes and commentary bring the content right into today's debates and business models. Now more than ever, the timeless wisdom of Douglas McGregor can light the path towards a management style that nurtures leadership capability, creates effective teams, ensures internal alignment, achieves high performance, and cultivates an authentic, value-driven workplace--lessons we all need to learn as we make our way in this brave new world of the 21st century.

Advances in the Human Side of Service Engineering

Advances in the Human Side of Service Engineering PDF Author: Christine Leitner
Publisher: Springer Nature
ISBN: 3030808408
Category : Technology & Engineering
Languages : en
Pages : 529

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Book Description
This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.

The Human Side of Disaster

The Human Side of Disaster PDF Author: Thomas E. Drabek
Publisher: CRC Press
ISBN: 1315360454
Category : Law
Languages : en
Pages : 449

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Book Description
Since the first edition of The Human Side of Disaster was published in 2009, new catastrophes have plagued the globe, including earthquakes in Haiti and New Zealand, tornadoes in Alabama and Missouri, floods in numerous locations, Hurricane Sandy, and the infamous BP oil spill. Enhanced with new cases and real-world examples, The Human Side of Disaster, Second Edition presents an updated summary of the social science knowledge base of human responses to disaster. Dr. Drabek draws upon his 40-plus years of conducting research on individual, group, and organizational responses to disaster to illustrate and integrate key insights from the social sciences to teach us how to anticipate human behaviors in crisis. The book begins with a series of original short stories rooted within actual disaster events. These stories are woven into the entire text to demonstrate essential findings from the research literature. Dr. Drabek provides an overview of the range of disasters and hazards confronting the public and an explanation of why these are increasing each year, both in number and scope of impact. The core of the book is a summary of key findings regarding disaster warning responses, evacuation behavior, initial post-impact survival behavior, traditional and emergent roles of volunteers, and both short-term and longer-term disaster impacts. The theme of "organized-disorganization" is used to illustrate multiorganizational response networks that form the key managerial task for local emergency managers. The final chapter provides a new vision for the emergency management profession—one that reflects a more strategic approach wherein disasters are viewed as non-routine social problems. This book will continue to be an invaluable reference for professionals and students in emergency management and public policy and aid organizations who need to understand human behavior and how best to communicate and work with the public in disaster situations.

Pioneers In Microbiology: The Human Side Of Science

Pioneers In Microbiology: The Human Side Of Science PDF Author: King-thom Chung
Publisher: World Scientific
ISBN: 9813200383
Category : Science
Languages : en
Pages : 599

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Book Description
Pasteurization, penicillin, Koch's postulates, and gene coding. These discoveries and inventions are vital yet commonplace in modern life, but were radical when first introduced to the public and academia. In this book, the life and times of leading pioneers in microbiology are discussed in vivid detail, focusing on the background of each discovery and the process in which they were developed — sometimes by accident or sheer providence.

Integrative Nursing

Integrative Nursing PDF Author: Andrew Weil
Publisher: Oxford University Press, USA
ISBN: 019085104X
Category : Medical
Languages : en
Pages : 745

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Book Description
The second edition of "Integrative Nursing" is a complete roadmap to integrative patient care, providing a guide to the whole person/whole systems assessment and clinical interventions for individuals, families, and communities. Treatment strategies described in this version employ the full complement of evidence-informed methodologies in a tailored, person-centered approach to care. Integrative medicine is defined as healing-oriented medicine that takes account of the whole person (body, mind, and spirit) as well as all aspects of the lifestyle; it emphasizes the therapeutic relationship and makes use of appropriate therapies, but conventional and alternative. -- From publisher's description