Author: J. Kalbach
Publisher: Createspace Independent Publishing Platform
ISBN: 9781723382789
Category :
Languages : en
Pages : 74
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Book Description
Insights, tools, and case studies from digital-first companies and expert facilitators - including: -Pro tips & key questions around teams, tools, & techniques-Breakdowns & diagrams for dealing with essential factors like time zones, audio/video, & group size-Case studies from remote teams at Intuit, Trello, & IBM-Step-by-steps for 10+ remote-friendly workshop activities-Checklists & guides for planning, running, and following up on workshops
Author: James Kalbach
Publisher: "O'Reilly Media, Inc."
ISBN: 1492076589
Category : Computers
Languages : en
Pages : 744
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Book Description
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions. Designers, product and brand managers, marketing specialists, and business owners will discover how experience diagramming helps you determine where business goals and customer perspectives intersect. Armed with this insight, you can provide the people you serve with real value. Mapping experiences isn't just about product and service design; it's about understanding the human condition. Emphasize recent changes in business using the latest mapping techniques Create diagrams that account for multichannel experiences as well as ecosystem design Understand how facilitation is increasingly becoming part of mapping efforts, shifting the focus from a deliverable to actionability Explore ways to apply mapping of all kinds to noncommercial settings, such as helping victims of domestic violence
Author: Brian Elliott
Publisher: John Wiley & Sons
ISBN: 111987095X
Category : Business & Economics
Languages : en
Pages : 246
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Book Description
Wall Street Journal, Publishers Weekly, and USA Today Bestseller Unlock the power of flexible work with this practical “how-to” guide from the leadership of Slack and Future Forum The way we work has changed. The era of toiling from nine-to-five, five-days-a-week in the office is now a relic of the past, and is being replaced by a better way—flexible work. But flexibility means a lot more than a day or two a week to “work from home”: 93% of your employees want more flexibility in when, not just where, they work. They want choice and they are leaving their roles to find it. The most successful leaders will go much further than offering occasional remote workdays—they will redesign every aspect of how work gets done, from defining how they measure organizational success to training their managers to make it happen. How the Future Works: Leading Flexible Teams to Do The Best Work of Their Lives offers a blueprint for using flexible work to unlock the potential of your people. The book offers the steps necessary to building the new principles and guardrails to empower flexible, high-performing teams. And it teaches readers to lead with purpose, to manage and measure differently, and to believe that by letting go, they’ll get more back than they thought possible. How the Future Works explains how to: Establish leadership principles, commitments, and outcomes for truly flexible teamwork Measure and assess productivity in a flexible workplace Reskill managers to ensure a level playing field for all employees Implement the infrastructure necessary to make flexible work successful Using original research from Future Forum, a consortium by Slack, and global case studies from leading companies such as Levi Strauss & Co., Genentech, Royal Bank of Canada, and IBM, How the Future Works offers concrete solutions and practical steps for building high functioning teams of talented, engaged people by providing them with the flexibility and choice they need to do their best work.
Author: Penny Pullan
Publisher: Practical Inspiration Publishing
ISBN: 1910056715
Category : Business & Economics
Languages : en
Pages : 197
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Book Description
Do you face the challenge of running really effective meetings, facilitated sessions or workshops as part of your role? Would you like to feel more confident when working with challenging groups or senior participants? Do you want to deliver lasting results collaboratively, in virtual, hybrid and in-person environments? Making Workshops Work takes you from an initial idea or brief, through step-by-step preparation, to an engaging, well-run and effective session, resulting in agreed actions and clear follow up. You’ll feel confident, creative and competent as you deliver great results. Everyone will be committed to their actions and afterwards, whether you meet virtually, in-person or mix the two. Penny Pullan is a pioneer of virtual working and one of the world’s leading experts on running effective workshops. Her expertise and candid stories will inspire at every stage, to ensure that you are fully prepared to make the best use of your own and your participants’ valuable time. Discover: A practical step-by-step guide to get the most out of group sessions quickly whether virtual or in-person Memorable case studies, stories and examples to highlight what really works and what doesn’t Downloadable tools, templates and checklists to reduce your preparation time and enhance your effectiveness Reflective questions and exercises to help you develop your own approach, building on what works for you and adapting what doesn’t, so that each workshop is better than the last Dr Penny Pullan is the author of several books including ‘Virtual Leadership: Practical Strategies for Getting the Best out of Virtual Work and Virtual Teams'(Kogan Page, 2016). She works with people in multinational organizations who are grappling with tricky projects: uncertain, with ambiguous requirements, stakeholders who need to be engaged and virtual teams dispersed around the world. When they work with Penny, clients notice that communication, collaboration, clarity, commitment, connection and confidence grow, and change doesn’t seem quite as tricky as before!
Author: Lisette Sutherland
Publisher: John Wiley & Sons
ISBN: 111974525X
Category : Business & Economics
Languages : en
Pages : 413
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Book Description
"An excellent guide on how teams can effectively work together, regardless of location." STEPHANE KASRIEL, former CEO of Upwork IN TODAY'S MODERN GLOBAL ECONOMY, companies and organizations in all sectors are embracing the game-changing benefits of the remote workplace. Managers benefit by saving money and resources and by having access to talent outside their zip codes, while employees enjoy greater job opportunities, productivity, independence, and work-life satisfaction. But in this new digital arena, companies need a plan for supporting efficiency and fostering streamlined, engaging teamwork. In Work Together Anywhere, Lisette Sutherland, an international champion of virtual-team strategies, offers a complete blueprint for optimizing team success by supporting every member of every team, including: EMPLOYEES/small advocating for work-from-home options MANAGERS/small seeking to maximize productivity and profitability TEAMS/small collaborating over complex projects and long-term goals ORGANIZATIONS/small reliant on sharing confidential documents and data COMPANY OWNERS/small striving to save money and attract the best brainpower Packed with hands-on materials and actionable advice for cultivating agility, camaraderie, and collaboration, Work Together Anywhere is a thorough and inspiring must-have guide for getting ahead in today's remote-working world.
Author: Mike Yearworth
Publisher: John Wiley & Sons
ISBN: 1119744849
Category : Technology & Engineering
Languages : en
Pages : 373
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Book Description
Current perspectives on approaches to problem structuring in operational research and engineering and prospects for problem structuring methods applicable to a wide range of practice. Bridging between operational research (OR) and engineering practice, Problem Structuring: Methodology in Practice is grounded in the emergence of soft OR and its development over time as a distinctively new field, broadening the scope of OR to deal with issues of transforming, strategising, and planning in the context of wicked problems. The book is centred on a methodological framing of intervention processes known as problem structuring methods (PSMs) and the techniques presented are suitable for practitioners across a broad range of disciplines. Written by a highly qualified professor of engineering and management, Problem Structuring: Methodology in Practice contains four linked sections that cover: I. Problem formulation when dealing with wicked problems, justification for a methodological approach, the emergence of soft OR, the relevance of pragmatic philosophy to OR practice. II. Traces debates and issues in OR leading to the emergence of soft OR, comparative analysis of PSMs leading to a generic framework for soft OR practice, addressing practical considerations in delivering PSM interventions. III. Charts the emergence of a problem structuring sensibility in engineering practice, introduces a new PSM based on hierarchical process modelling (HPM) supported by teaching and case studies, makes the case for a processual turn in engineering practice supported by HPM with relevance to OR practice. IV. Evaluation of PSM interventions, survey of applications, use of group support systems, new developments supported by machine learning, recontextualising soft OR practice. Problem Structuring: Methodology in Practice is a thought-provoking and highly valuable resource relevant to all “students of problems.” It is suitable for any UK Level 7 (or equivalent) programme in OR, engineering, or applied social science where a reflective, methodological approach to dealing with wicked problems is an essential requirement for practice.
Author: Ruth Murray-Webster
Publisher: Routledge
ISBN: 1351961721
Category : Business & Economics
Languages : en
Pages : 101
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Book Description
Many organisations have spent small fortunes to set up risk processes and supporting tools which then fail to deliver the expected value. This is because rational processes don't work well when trying to get groups of people to agree what is risky, why and what to do about it. If you need to make sound decisions in important but risky situations; work with groups to identify, prioritise and respond to risks, deliver value and, along the way, ensure the credibility of the process and the resilience of your organisation, A Short Guide to Facilitating Risk Management is for you. It sets out a very practical approach to how the risk management process can deliver value through effective facilitation. It brings together Ruth Murray-Webster's expertise in the human aspects of risk and risk attitude and Penny Pullan's wide experience of the facilitation of project workshops to cover five main areas: avoiding pitfalls - how to makesure you are better prepared, better able to use your knowledge with groups and better able to avoid unsupported or skewed results; an understanding of risk management - to refresh your own knowledge and provide the basis for knowledge and ideas you can share with your group(s); understanding your role - whether you are a full-time facilitator or a line manager with the need to improve risk management, you'll learn the skills you need and gain an understanding of how best to develop them; tried and tested tips for each step of the risk management process - proven practices showing how you can use the right mix of workshops, small groups and individual work to keep people engaged and get results; running risk workshops - the whole area of making workshops work. This book is illustrated with practical examples from the authors' experience and their findings from interviews and surveys to help you get the best from your groups when they're working together, both face-to-face and virtually.
Author: Jake Knapp
Publisher: Simon and Schuster
ISBN: 1501121774
Category : Business & Economics
Languages : en
Pages : 288
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Book Description
From inside Google Ventures, a unique five-day process for solving tough problems, proven at thousands of companies in mobile, e-commerce, healthcare, finance, and more. Entrepreneurs and leaders face big questions every day: What’s the most important place to focus your effort, and how do you start? What will your idea look like in real life? How many meetings and discussions does it take before you can be sure you have the right solution? Now there’s a surefire way to answer these important questions: the Design Sprint, created at Google by Jake Knapp. This method is like fast-forwarding into the future, so you can see how customers react before you invest all the time and expense of creating your new product, service, or campaign. In a Design Sprint, you take a small team, clear your schedules for a week, and rapidly progress from problem, to prototype, to tested solution using the step-by-step five-day process in this book. A practical guide to answering critical business questions, Sprint is a book for teams of any size, from small startups to Fortune 100s, from teachers to nonprofits. It can replace the old office defaults with a smarter, more respectful, and more effective way of solving problems that brings out the best contributions of everyone on the team—and helps you spend your time on work that really matters.
Author: Harvard Business Review
Publisher: Harvard Business Press
ISBN: 1647823331
Category : Business & Economics
Languages : en
Pages : 142
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Book Description
Find a way to work that works for you. The 9-to-5 office routine no longer exists. Many employees have the option to work anywhere, any time. But how do you find the flexible arrangement that's right for you? And how do you manage a team when they're all working in different places and on different schedules? The HBR Guide to Managing Flexible Work is filled with practical tips and advice to help you and your team stay productive and connected, no matter when or where you work. You'll learn how to: Set a flexible work schedule that meets your needs Remain connected and visible Get more done—in less time Make the most of hybrid meetings Keep your team engaged, both in person and virtually Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
Author: Terrence Metz
Publisher: Berrett-Koehler Publishers
ISBN: 1523093161
Category : Business & Economics
Languages : en
Pages : 313
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Book Description
This practical, comprehensive guide to designing and running more effective meetings will result in less time wasted, more collaborative decision-making, and measurably improved business outcomes. There's nothing more frustrating than an unproductive meeting—except when it leads to another unproductive meeting. Yet every day millions of people conduct meetings—in person or online—without the critical understanding or formal training on how to plan and lead them effectively. This book offers a structured method to ensure that meetings will produce clear and actionable results. Meetings that are profitable and productive ultimately lead to fewer meetings. This book offers leaders a significant edge by • Empowering readers to help their groups create, innovate, and break through the barriers of miscommunication, politics, and intolerance • Making it easier for them to help others forge consensus and shared understanding • Providing them with proven agenda steps, tools, and detailed procedures Readers will learn how to resolve or manage common problems, inspire creativity, and transfer ownership to their meeting participants while managing interpersonal conflicts and other disruptions that arise. In a world of back-to-back meetings, this book explains the how-to details behind game-changing tools and techniques.
