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Author: Frank Cooper
Publisher: McGraw Hill Professional
ISBN: 0071635637
Category : Business & Economics
Languages : en
Pages : 237
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Book Description
Positive Service Gets Positive Results—Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.
Author: Frank Cooper
Publisher: McGraw Hill Professional
ISBN: 0071635637
Category : Business & Economics
Languages : en
Pages : 237
Get Book Here
Book Description
Positive Service Gets Positive Results—Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.
Author: Cozumel Publishing Company
Publisher:
ISBN: 9780692979303
Category : Austin (Tex.)
Languages : en
Pages : 160
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Book Description
The Tex-Mex restaurant's famous marquee sign, whose black letters tell a new joke to passing motorists each day, is featured in "El Arroyo's Big Book of Signs: Volume One." 158 signs to enjoy8"x8" Hardback
Author: Walter L Smith III
Publisher: WS-3 Enterprises
ISBN: 1945172916
Category : Business & Economics
Languages : en
Pages : 75
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Book Description
There are many experiences and people that have contributed to the publishing of this timely manuscript. My own fickle attitude about “good customer service” has consumed my focus, whether I’m shopping for groceries, or making a large purchase; I can’t help myself — I’m a stickler for an approachable, distinguishable and knowledgable customer service professional!” If You are going to be competitive in a changing and volatile marketplace, the ONLY WAY to guarantee "customer loyalty" and long-term stability is to "Develop Customers For Life"!
Author: Laura Lynne Jackson
Publisher: Dial Press
ISBN: 0399591591
Category : Body, Mind & Spirit
Languages : en
Pages : 321
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Book Description
"Laura Lynne Jackson is a psychic medium and the author of the New York Times bestseller The Light Between Us. She possesses an incredible gift--the ability to communicate with loved ones who have passed, convey messages of love and healing, and impart a greater understanding of our interconnectedness. Though her abilities are exceptional, they are not unique, and that is the message at the core of this book. Understanding "the secret language of the universe" is a gift available to all. As we learn to ask for and recognize signs from the other side, we will start to find meaning where before there was only confusion, we will see light in the darkness. We may decide to change paths, push toward love, pursue joy, and engage with life in a whole new way. In Signs, Jackson is able to bring the mystical into the everyday. She relates stories of people who have experienced these uncanny revelations and instances of unexplained synchronicity, as well as those drawn from her own experience. There's the producer whose lost child appears to her as a deer that approaches her unhesitatingly at a highway rest stop; the name tag of an ER nurse that lets a terrified wife know that her husband will be okay; the Elvis Presley song that arrives at the exact time of her own father's passing; and many others. This is a book that is both inspiring and practical, deeply comforting and wonderfully motivational in asking us to see beyond ourselves to a more magnificent universal design"--
Author: Dan S Kennedy
Publisher: Simon and Schuster
ISBN: 1605508349
Category : Business & Economics
Languages : en
Pages : 205
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Book Description
More than 5 million businesses have profited from this unique step-by-step marketing system. The Ultimate Marketing Plan, 3rd Edition shows you how to put together the most promotable message possible for any product or service. Filled with practical, no-nonsense ideas that help you position your product, build buzz and make money, this updated edition includes expanded coverage on Internet marketing.
Author: Mark Blayney
Publisher: Mark Blayney
ISBN:
Category : Business & Economics
Languages : en
Pages : 12
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Book Description
Why should you be your customers’ banker? Why would you want to give your defaulting customers this sort of unsecured loan? People say 'Turnover is vanity, profit is sanity, but cash is king’. The difference is, we actually mean it. It’s not enough just to make sales, even profitable ones, if these do not then turn into cash. You need to ensure your customers pay on time and this business guide lays out a ten step approach to helping ensure this happens.
Author: Steve Curtin
Publisher: AMACOM
ISBN: 0814432824
Category : Business & Economics
Languages : en
Pages : 200
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Book Description
Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.
Author: Ryan Cooper
Publisher: St. Martin's Press
ISBN: 1250272351
Category : Political Science
Languages : en
Pages : 288
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Book Description
A compelling alternative view of the relationship between our politics and our economy. Throughout America, structural problems are getting worse. Economic inequality is near Gilded Age heights, the healthcare system is a mess, and the climate crisis continues to grow. Yet most ambitious policy proposals that might fix these calamities are dismissed as wastefully expensive by default. From the kitchen table to Congress, debates are punctuated with a familiar refrain: “How are you going to pay for that?” This question is designed to shut down policy pushes up front, minimizing any interference with the free market. It comes from neoliberalism, an economic ideology that has overtaken both parties. Proponents insist that markets are naturally-occurring and apolitical—and that too much manipulation of the economy will make our society fall apart. Ryan Cooper argues that our society already is falling apart, and the logically preposterous views of neoliberalism are to blame. Most progressives understand this instinctively, but many lack the background knowledge to make effective economic counterarguments. How Are You Going To Pay For That? is filled with engaging discussions and detailed strategies that policymakers and citizens alike can use to assail even the most entrenched lines of neoliberal logic, and start to undo these long-held misconceptions. Equal parts economic theory, history, and political polemic, this is an essential roadmap for winning the key battles to come.
Author: Zig Ziglar
Publisher: HarperCollins Leadership
ISBN: 1418514101
Category : Business & Economics
Languages : en
Pages : 389
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Book Description
Want to be on top in your sales career? How do you succeed in the profession of selling?while also maintaining your sanity, avoiding ulcers and heart attacks, continuing in a good relationship with your spouse and children, meeting your financial obligations, and preparing for those "golden years,"?and still have a moment you can call your own? Zig Ziglar shows you how, sharing information, direction, inspiration, laughter, and tears that will help you make the necessary choices for a balanced life?personal and professional. Selling is a magnificently rewarding and exciting profession. It is, however, more than a career. It is a way of life?constantly changing and always demanding your best. In Ziglar on Selling, you'll discover the kind of person you are is the most essential facet in building a successful professional sales career. You've got to be before you can do. "I will see you at the top?in the world of selling."?Zig Ziglar
Author: Brian Tracy
Publisher: AMACOM
ISBN: 0814426255
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
The true secret of high achievers is that they know how to find their "focal point" - the one thing they should do, at any given moment, to get the best possible results in each area of their lives. Bestselling author and motivational speaker Brian Tracy brings together the very best ideas on personal management into a simple, easy-to-use plan. Focal Point helps readers analyze their lives in seven key areas and shows them how to develop focused goals and plans in each. This best-selling guide provides timeless truths that have been discovered by the most effective people throughout the ages, answering questions like: In Focal Point, Tracy provides timeless truths that answers questions such as: How can I get control of my time and my life? How can I achieve maximum career success and still balance my personal life? How can I accelerate the achievement of all my goals? Focal Point shows you how to develop absolute clarity about what they want, and how they can achieve supreme satisfaction, both personally and professionally.
