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Author: Amas Tenumah
Publisher: Bien Publishing
ISBN: 0692479740
Category : Business & Economics
Languages : en
Pages : 101
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Book Description
We are in the age of the empowered customer. There are more and more customer choices, greater and greater demands on organizations. Your Customers want to contact you utilizing an ever-growing number of channels, but still expect a continual and contextual conversation with you throughout their journey. The expectations from your customer is no longer to just resolve their issues on the first try, but instead to anticipate their next need. The stakes for customer facing organizations are getting higher and higher. Fortunately, there are more opportunities today to delight customers than at any time in history. In my book, I make the case that customer experience is not just a differentiator – it is the reason your organization exists. Profits and long-term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers. We will explore the three vital components to achieve this – liberating structures, data driven technology and empowered people. The Curated Experience: Engineering Customer Service to Build Loyalty teaches us that it is about intentionally crafting a better Customer Experience.
Author: Amas Tenumah
Publisher: Bien Publishing
ISBN: 0692479740
Category : Business & Economics
Languages : en
Pages : 101
Get Book Here
Book Description
We are in the age of the empowered customer. There are more and more customer choices, greater and greater demands on organizations. Your Customers want to contact you utilizing an ever-growing number of channels, but still expect a continual and contextual conversation with you throughout their journey. The expectations from your customer is no longer to just resolve their issues on the first try, but instead to anticipate their next need. The stakes for customer facing organizations are getting higher and higher. Fortunately, there are more opportunities today to delight customers than at any time in history. In my book, I make the case that customer experience is not just a differentiator – it is the reason your organization exists. Profits and long-term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers. We will explore the three vital components to achieve this – liberating structures, data driven technology and empowered people. The Curated Experience: Engineering Customer Service to Build Loyalty teaches us that it is about intentionally crafting a better Customer Experience.
Author: Joel Zaslofsky
Publisher:
ISBN: 9780991297313
Category : Experience
Languages : en
Pages : 168
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Book Description
Imagine what would happen if you spent 0.1% of your time adding value to the other 99.9%. Picture an environment where your experiences don't just happen to you, but are used to make big things happen for you. Could you harness an otherwise overwhelming world of endless information, gratifying moments, and dizzying possibilities? How much social currency could you create if you knew how to capture, organize, and share anything to improve everything? The open secret is that curating your entire existence - or Experience Curating as rising author Joel Zaslofsky calls it - is just as powerful today as it was 2,000 years ago. Experience Curating isn't just about Zaslofsky's unique FAOCAS framework and how to reap its rewards with your favorite tools. It's a three-part blueprint to achieve your own brand of success, complete with real-world case studies from Evernote, The Huffington Post, and even the Brothers Grimm.
Author: Grant Gibson
Publisher: Gibbs Smith
ISBN: 1423647904
Category : House & Home
Languages : en
Pages : 428
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Book Description
Infuse thoughtfully furnished rooms with your own personal style, for every part of your home. Drawing on inspiration from his personal style, world travels, and client experience, Grant K. Gibson takes you on a journey to curate your perfect home. This highly instructional design book covers wall-to-wall, floor-to-ceiling, in an engaging and comprehensive look at what makes a home both functional and beautiful. Learn the importance of not just decorating with objects, but infusing your living space with items that have meaning in your own life. Each chapter focuses on a different element of the home: foyer, living room, dining room, kitchen, bedrooms, kids’ rooms, and bathrooms and powder rooms. Discover Grant’s design philosophy—and the questions you should be asking yourself—as it pertains to each respective room. Sidebars with design secrets, decorating tips, and how-tos provide further instruction. Thorough and personable, showcasing photography from Grant’s portfolio, his travels, and vast collection of previously unpublished snapshots taken in the process of his design work, The Curated Home is home décor inspiration at its best. Grant K. Gibson is an interior designer based in San Francisco. His firm works on projects around the country. His work has been featured in many publications including Architectural Digest, The New York Times, Elle Décor, House Beautiful, The Wall Street Journal, Real Simple, and more. He lives in San Francisco.
Author: Paula Marantz Cohen
Publisher: Yale University Press
ISBN: 0300258321
Category : Literary Criticism
Languages : en
Pages : 172
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Book Description
An award-winning scholar and teacher explores how Shakespeare's greatest characters were built on a learned sense of empathy While exploring Shakespeare's plays with her students, Paula Marantz Cohen discovered that teaching and discussing his plays unlocked a surprising sense of compassion in the classroom. In this short and illuminating book, she shows how Shakespeare's genius lay with his ability to arouse empathy, even when his characters exist in alien contexts and behave in reprehensible ways. Cohen takes her readers through a selection of Shakespeare's most famous plays, including Hamlet, Othello, King Lear, and The Merchant of Venice, to demonstrate the ways in which Shakespeare thought deeply and clearly about how we treat "the other." Cohen argues that only through close reading of Shakespeare can we fully appreciate his empathetic response to race, class, gender, and age. Wise, eloquent, and thoughtful, this book is a forceful argument for literature's power to champion what is best in us.
Author: Jennifer Quigley
Publisher: Fordham Univ Press
ISBN: 1531506569
Category : Religion
Languages : en
Pages : 137
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Book Description
Transdisciplinary insights at the intersection of religion, democracy, ecology, and economy What is the relationship of religion to economy, ecology, and democracy? In our fraught moment, what critical questions of religion may help to assembly democratic processes, ecosystems, and economic structures differently? What possible futures might emerge from transdisciplinary work across these traditionally siloed scholarly areas of interest? The essays in Assembling Futures reflect scholarly conversations among historians, political scientists, theologians, biblical studies scholars, and scholars of religion that transgress disciplinary boundaries to consider urgent matters expressive of the values, practices, and questions that shape human existence. Each essay recognizes urgent imbrications of the global economy, multinational politics, and the materiality of ecological entanglements in assembling still possible futures for the earth. Precisely in their diversity of disciplinary starting points and ethical styles, the essays that follow enact their intersectional forcefield even more vibrantly.
Author: Caroline A. Jones
Publisher: National Geographic Books
ISBN: 0262035146
Category : Art
Languages : en
Pages : 0
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Book Description
A book that produces sensory experiences while bringing the concept of experience itself into relief as a subject of criticism and an object of contemplation. Experience offers a reading experience like no other. A heat-sensitive cover by Olafur Eliasson reveals words, colors, and a drawing when touched by human hands. Endpapers designed by Carsten Höller are printed in ink containing carefully calibrated quantities of the synthesized human pheromones estratetraenol and androstadienone, evoking the suggestibility of human desire. The margins and edges of the book are designed by Tauba Auerbach in complementary colors that create a dynamically shifting effect when the book is shifted or closed. When the book is opened, bookmarks cascade from the center, emerging from spider web prints by Tomás Saraceno. Experience produces experience while bringing the concept itself into relief as an object of contemplation. The sensory experience of the book as a physical object resonates with the intellectual experience of the book as a container of ideas. Experience convenes a conversation with artists, musicians, philosophers, anthropologists, historians, and neuroscientists, each of whom explores aspects of sensorial and cultural realms of experience. The texts include new essays written for this volume and classic texts by such figures as William James and Michel Foucault. The first publication from MIT's Center for Art, Science, & Technology, Experience approaches its subject through multiple modes. Publication design by Kimberly Varella with Becca Lofchie, Content Object Design Studio. Cover concept by Olafur Eliasson in collaboration with Kimberly Varella (Content Object). Contributors Tauba Auerbach, Bevil Conway, John Dewey, Olafur Eliasson, Michel Foucault, Adam Frank, Vittorio Gallese, Renée Green, Stefan Helmreich, Carsten Höller, Edmund Husserl, William James, Caroline A. Jones, Douglas Kahn, Brian Kane, Leah Kelly, Bruno Latour, Alvin Lucier, David Mather, Mara Mills, Alva Noë, Jacques Rancière, Michael Rossi, Tomás Saraceno, Natasha Schüll, Joan W.Scott, Tino Sehgal, Alma Steingart, Josh Tenenbaum, Rebecca Uchill
Author: Juliann Allen
Publisher: Springer Nature
ISBN: 3030953467
Category : Business & Economics
Languages : en
Pages : 626
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Book Description
For the 50th Anniversary of the Academy of Marketing Science, the 2021 AMS Annual Conference and Marketing World Congress celebrates the history of marketing while also exploring its future. This includes research on possible new theory discoveries and findings that could lead to more efficient and impactful responses by marketers to the current multi-faceted global challenge array. The volume proposes that marketers strive to continue to offer value in a socially responsible way to the consumers within. Articles in this volume explore the influence of marketing innovations leveraged by the rising influence of artificial intelligence, virtual reality, mechanamorphics, a proliferation of data, changing economic power concentration, and a myriad of other factors. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses, and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complementing the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.
Author: Sandra Jeppesen
Publisher: Routledge
ISBN: 1000586243
Category : Political Science
Languages : en
Pages : 190
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Book Description
The Capitol Riots maps out the events of the January 6, 2021 insurrectionary riots at the United States Capitol building, providing context for understanding the contributing factors and ongoing implications of the uprising. This definitive text explores the rise of populism, disinformation, conspiracy theories, the alt-right, and white supremacy during the lead-up to and planning of the Stop the Steal campaign, as well as the complex interplay during the riots of political performances, costumes, objectives, communications, digital media, datafication, race, gender, and—ultimately—power. Assembling raw data from social media, selfie photos and videos, and mainstream journalism, the authors develop a timeline and data visualizations representing the events. They delve into the complex, openly shared narratives, motivations, and actions of people on the ground that day who violated the symbolic center of U.S. democracy. An analysis of visual data reveals an affective outpouring of mutually amplifying expressions of frustration, fear, hate, anger, and anomie that correspond to similar logics and counter-logics in the polarized and chaotic contemporary media environment that have only been intensified by COVID-19 lockdowns, conspiracy theories, and a call to action at the Capitol from the outgoing POTUS and his inner circle. The book will appeal to both a general audience of those curious about how and why the Capitol riots unfolded and to students and scholars of communications, political science, media studies, sociology, education, surveillance studies, digital humanities, gender studies, critical whiteness studies, and datafication studies. It will also find an audience within computer science and technology studies through its approach to big data, data visualization, AI, algorithms, data tracking, and other data sciences.
Author: Zahra Kemiche
Publisher: Taylor & Francis
ISBN: 1040147046
Category : Education
Languages : en
Pages : 250
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Book Description
This timely volume sets out the author’s novel concept of the Organic model of internationalisation, developed using participants’ perceptions, lived experiences, and recommendations for a better sustainable future of HE, and explores its broader application in the context of higher education. Using the qualitative IPA (Interpretative Phenomenological Analysis) approach, chapters showcase the lived experiences and subjective perspectives of individuals around the paradox that internationalisation presents, the distorting effects of institutional power, and the market- and ethics-based concerns of internationalisation in higher education. Drawing on an in-depth empirical study conducted using participant observation and interviews with participants from three UK universities, the book proposes a framework for redefining the global discourse of HE through the Organic model and urges the need for a compromise between profit and ethics to the benefit of both organisations and individuals. The book thoroughly discusses racist practices and introduces the concepts of “xeno-racism” and “angelism” , ensuring that the proposed approach is authentic and responsive to the diverse experiences of the student body. Showcasing a model with international potential and ramifications, this book will appeal to researchers, academics, and postgraduate students in higher education, internationalisation, and international study mobility. Practitioners and policymakers may also benefit from the volume.
Author: Ibrahim Ibrahim
Publisher: Kogan Page Publishers
ISBN: 139860335X
Category : Business & Economics
Languages : en
Pages : 281
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Book Description
Traditional shops are facing challenging and unprecedented times. Future-Ready Retail explains how changing consumer needs, the impact of digital and the issues around health, wellness and distancing have transformed retail and provides compelling solutions to help reimagine the high street and out-of-town malls. Conventional high streets, shopping arcades and retail malls throughout the world no longer attract the crowds needed to sustain them as successful commercial spaces. Suffering from the effects of online shopping, changing consumer attitudes and expectations, and the legacy impact of social distancing, there's a sense of urgency and the need to address the decline in physical retail. Future-Ready Retail provides in-depth analysis of how consumers, health, data and new technologies will continue irreversibly to shake up physical shops and permanently shape the future of traditional retail. Arguing that to be future-ready, retail needs to be driven by people and places, not solely real estate, the book explains how brands can develop strategies to create shops whose main purpose is to recruit, retain and delight customers. Featuring case studies from successful global brand, retail futurist and designer Ibrahim Ibrahim identifies key retail-cultural trends, shows why it's important to make retail space physically smarter and how to use touch points such as social, website and apps alongside the physical space, to achieve a seamless, enjoyable and profitable retail experience.
