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Author: Walter Raymond
Publisher:
ISBN:
Category : English literature
Languages : en
Pages : 248
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Book Description
Author: Walter Raymond
Publisher:
ISBN:
Category : English literature
Languages : en
Pages : 248
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Book Description
Author: Ross Gay
Publisher: Algonquin Books
ISBN: 1643755471
Category : Literary Collections
Languages : en
Pages : 250
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Book Description
From bestselling author of The Book of Delights and award-winning poet, a book of lyrical mini-essays celebrating the everyday that will inspire readers to rediscover the joys in the world around us. In Ross Gay’s new collection of small, daily wonders, again written over the course of a year, one of America’s most original voices continues his ongoing investigation of delight. For Gay, what delights us is what connects us, what gives us meaning, from the joy of hearing a nostalgic song blasting from a passing car to the pleasure of refusing the “nefarious” scannable QR code menus, from the tiny dog he fell hard for to his mother baking a dozen kinds of cookies for her grandchildren. As always, Gay revels in the natural world—sweet potatoes being harvested, a hummingbird carousing in the beebalm, a sunflower growing out of a wall around the cemetery, the shared bounty from a neighbor’s fig tree—and the trillion mysterious ways this glorious earth delights us. The Book of (More) Delights is a volume to savor and share.
Author: Steve Curtin
Publisher: AMACOM
ISBN: 0814432824
Category : Business & Economics
Languages : en
Pages : 200
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Book Description
Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.
Author: Tom Hodgkinson
Publisher: Andrews McMeel Publishing
ISBN: 0740785087
Category : Games & Activities
Languages : en
Pages : 226
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Book Description
The Art of Doing Nothing meets The Dangerous Book for Boys in this charming celebration of simple delights. In The Book of Idle Pleasures, the United Kingdom's expert Idlers Tom Hodgkinson and Dan Kieran stand up for the simple pleasures in life . . . by lying down for a nap. With its tongue firmly in its cheek, The Book of Idle Pleasures renounces our world of ever-growing consumer overload in favor of the timelessly true adage that the best things in life really are free. Clever and sometimes all too true in its reflections on 100 simple pastimes--among them slouching, skipping stones, staring out the window, doodling, and, natch, taking a nap--The Book of Idle Pleasures is a charming celebration of simple pleasures for the sake of pleasure itself, making it a soothing antidote for our nonstop culture and an ideal restorative against the costly confusion of our daily existence.
Author: J. B. Priestley
Publisher: HarperCollins UK
ISBN: 0008585717
Category : Literary Collections
Languages : en
Pages : 189
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Book Description
‘An exquisitely-written, generous, funny, thoughtful book about the everyday joys of being alive. I love it.’ Dolly Alderton ‘J. B. Priestley is one of our literary icons of the 20th Century and it is time that we all became re-acquainted with his genius.’ Dame Judi Dench
Author: Ted Kooser
Publisher: Copper Canyon Press
ISBN: 1619320053
Category : Poetry
Languages : en
Pages : 92
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Book Description
"Kooser has written more perfect poems than any poet of his generation." -Dana Gioia, Can Poetry Matter?
Author: Per Nilsson
Publisher: Simon and Schuster
ISBN: 0689876777
Category : Juvenile Fiction
Languages : en
Pages : 198
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Book Description
As a sixteen-year-old looks at and systematically destroys each of his mementos of Ann-Kathrin, he replays scenes from their relationship and realizes that it was not the great romance he believed it to be.
Author: Peter Hunt
Publisher: Routledge
ISBN: 1134436831
Category : Literary Criticism
Languages : en
Pages : 657
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Book Description
Children's literature continues to be one of the most rapidly expanding and exciting of interdisciplinary academic studies, of interest to anyone concerned with literature, education, internationalism, childhood or culture in general. The second edition of Peter Hunt's bestselling International Companion Encyclopedia of Children's Literature offers comprehensive coverage of the subject across the world, with substantial, accessible, articles by specialists and world-ranking experts. Almost everything is here, from advanced theory to the latest practice – from bibliographical research to working with books and children with special needs. This edition has been expanded and includes over fifty new articles. All of the other articles have been updated, substantially revised or rewritten, or have revised bibliographies. New topics include Postcolonialism, Comparative Studies, Ancient Texts, Contemporary Children's Rhymes and Folklore, Contemporary Comics, War, Horror, Series Fiction, Film, Creative Writing, and 'Crossover' literature. The international section has been expanded to reflect world events, and now includes separate articles on countries such as the Baltic states, the Czech and Slovak Republics, Iran, Korea, Mexico and Central America, Slovenia, and Taiwan.
Author:
Publisher:
ISBN:
Category : Biography
Languages : en
Pages : 2052
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Book Description
Author: David Macbeth Moir
Publisher:
ISBN:
Category : Dalkeith (Scotland)
Languages : en
Pages : 422
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Book Description
