Author: Bülent Belbez
Publisher: Austin Macauley Publishers
ISBN: 1398481971
Category : Business & Economics
Languages : en
Pages : 75
Book Description
I consider the art of sales to be a chess game well-thought, strategically planned and played carefully. One needs to know the rules of the game and the ethics. It is not only a matter of how well you know the game or play it but also a matter of human psychology, soul, character (which includes the elements of patience), fear, insights, instincts and correct observation without being hasty or careless which will help you prevail. It is a matter of how we behave when we are under pressure, when we are surprised and when we realise that we are not going to win. Can we control our nerves? Can we take it easy? Can we look for a different plan and adapt quickly when things go wrong? This is an art and it is more important than the knowledge. It comes with experience. The more you play, the more you are in control. The Art of Sales is based on exactly the same thinking. Play safely.
The Art of the Sale
Author: Philip Delves Broughton
Publisher: Penguin
ISBN: 0143122762
Category : Business & Economics
Languages : en
Pages : 306
Book Description
From the author of Ahead of the Curve, a revelatory look at successful selling and how it can impact everything we do The first book of its kind, The Art of the Sale is the result of a pilgrimage to learn the secrets of the world's foremost sales gurus. Bestselling author Philip Delves Broughton tracked down anyone who could help him understand what it took to achieve greatness in sales, from technology billionaires to the most successful saleswoman in Japan to a cannily observant rug merchant in Morocco. The wisdom and experience Broughton acquired, revealed in this outstanding book, demonstrates as never before the complex alchemy of effective selling and the power it has to overcome challenges we face every day.
Publisher: Penguin
ISBN: 0143122762
Category : Business & Economics
Languages : en
Pages : 306
Book Description
From the author of Ahead of the Curve, a revelatory look at successful selling and how it can impact everything we do The first book of its kind, The Art of the Sale is the result of a pilgrimage to learn the secrets of the world's foremost sales gurus. Bestselling author Philip Delves Broughton tracked down anyone who could help him understand what it took to achieve greatness in sales, from technology billionaires to the most successful saleswoman in Japan to a cannily observant rug merchant in Morocco. The wisdom and experience Broughton acquired, revealed in this outstanding book, demonstrates as never before the complex alchemy of effective selling and the power it has to overcome challenges we face every day.
How to Master the Art of Selling
Author: Tom Hopkins
Publisher: Grand Central Pub
ISBN: 9780446386364
Category : Business & Economics
Languages : en
Pages : 292
Book Description
After failing in sales for six months, Tom Hopkins turned his own career around and earned more than a million dollars in three years. Now he tells readers his secrets of success.
Publisher: Grand Central Pub
ISBN: 9780446386364
Category : Business & Economics
Languages : en
Pages : 292
Book Description
After failing in sales for six months, Tom Hopkins turned his own career around and earned more than a million dollars in three years. Now he tells readers his secrets of success.
Smart Calling
Author: Art Sobczak
Publisher: John Wiley & Sons
ISBN: 0470619813
Category : Business & Economics
Languages : en
Pages : 261
Book Description
Praise for SMART CALLING "Finally, a sales book that makes sense! As a master sales trainer, Art nailed—no, obliterated—the number one fear of selling in this great book: cold calling! Let him teach you to stop cold calling and start Smart Calling!"—LARRY WINGET, television personality and New York Times bestselling author "Smart Calling is the benchmark as the highest professional standard for effective cold calling. Take the initiative to read and implement Art's rational principles and you will sell much more and develop a prospect base of potential customers who will call you when they are ready to purchase or graciously take your future calls. This is THE BEST sales text I have read in the past twenty years."—REX CASWELL, PhD, VP, LexisNexis Telephone Sales "You get only one chance to make the right impression in sales. If a top prospect gets a hundred calls a week, you want to be the one he remembers and buys from. Art's proven methods create a unique brand for you and position your offering as the best option. Art's advice isn't just smart, it's priceless."—BOB SILVY, VP, Corporate Marketing, American City Business Journals "Smart Calling effectively enables inside sales reps and organizations to accomplish a top priority—acquiring new customers. Art's pragmatic and actionable techniques will increase productivity, success, and professional satisfaction."—BILL McALISTER, SVP, Inside Sales, McAfee "A must-read, must-own book for anyone who wants to increase their sales right away with less effort and more fun. I'm so sure this book is a winner for anyone who needs to call prospects that I'll personally assure you that your results will increase noticeably after reading it, or I'll send you your money back."—MIKE FAITH, CEO & President, Headsets.com, Inc. "If you need to make a first call to anyone, for whatever reason, this book is for you. More than common sense, it's a real-world, no-fluff, simple approach that anyone can use to be successful."—DARCI MAENPA, President, West Coast Chapter, American Teleservices Association; Director, Member Support, Toastmasters International
Publisher: John Wiley & Sons
ISBN: 0470619813
Category : Business & Economics
Languages : en
Pages : 261
Book Description
Praise for SMART CALLING "Finally, a sales book that makes sense! As a master sales trainer, Art nailed—no, obliterated—the number one fear of selling in this great book: cold calling! Let him teach you to stop cold calling and start Smart Calling!"—LARRY WINGET, television personality and New York Times bestselling author "Smart Calling is the benchmark as the highest professional standard for effective cold calling. Take the initiative to read and implement Art's rational principles and you will sell much more and develop a prospect base of potential customers who will call you when they are ready to purchase or graciously take your future calls. This is THE BEST sales text I have read in the past twenty years."—REX CASWELL, PhD, VP, LexisNexis Telephone Sales "You get only one chance to make the right impression in sales. If a top prospect gets a hundred calls a week, you want to be the one he remembers and buys from. Art's proven methods create a unique brand for you and position your offering as the best option. Art's advice isn't just smart, it's priceless."—BOB SILVY, VP, Corporate Marketing, American City Business Journals "Smart Calling effectively enables inside sales reps and organizations to accomplish a top priority—acquiring new customers. Art's pragmatic and actionable techniques will increase productivity, success, and professional satisfaction."—BILL McALISTER, SVP, Inside Sales, McAfee "A must-read, must-own book for anyone who wants to increase their sales right away with less effort and more fun. I'm so sure this book is a winner for anyone who needs to call prospects that I'll personally assure you that your results will increase noticeably after reading it, or I'll send you your money back."—MIKE FAITH, CEO & President, Headsets.com, Inc. "If you need to make a first call to anyone, for whatever reason, this book is for you. More than common sense, it's a real-world, no-fluff, simple approach that anyone can use to be successful."—DARCI MAENPA, President, West Coast Chapter, American Teleservices Association; Director, Member Support, Toastmasters International
Zen and the Art of Sales
Author: Blake D. Messer
Publisher: Createspace Independent Publishing Platform
ISBN: 9781481053235
Category : Business & Economics
Languages : en
Pages : 110
Book Description
If money is the lifeblood of American commerce, then sales is the heart that pumps that blood. The sales profession offers a number of compelling benefits, the biggest of which is the potential for substantial income. However, sales is not a profession for the faint of heart. Many enter it with optimism and confidence, only to leave, sometimes on their own accord and sometimes not, within their first year. Why? In a word … stress. The kind of stress that comes from pressure, failure, rejection, fear, and an unreliable income. It's brutal, but it's the American way.But if the price of success is your peace of mind, what kind of life is that? For centuries, Eastern cultures have developed philosophies that afford contentment and inner peace. These qualities are rare in American society, and even rarer in the sales profession.Until now. Sales guru and ad-man Blake Messer has written a book that actually teaches sales people how to combine American commerce with Eastern philosophies in a way that enhances sales success and quality of life. Blake's unique combination of sales excellence, communication skills, personal experience, and pursuit of wisdom has equipped him with the knowledge necessary to develop his revolutionary and groundbreaking sales philosophy.Why suffer from fear, fatigue, and frustration if you can succeed at sales without them? The Buddha once said, “A journey of a thousand miles starts with a single step.” Does happiness and success sound like a journey you are ready to take? The starting point is reading “Zen and the Art of Sales.”
Publisher: Createspace Independent Publishing Platform
ISBN: 9781481053235
Category : Business & Economics
Languages : en
Pages : 110
Book Description
If money is the lifeblood of American commerce, then sales is the heart that pumps that blood. The sales profession offers a number of compelling benefits, the biggest of which is the potential for substantial income. However, sales is not a profession for the faint of heart. Many enter it with optimism and confidence, only to leave, sometimes on their own accord and sometimes not, within their first year. Why? In a word … stress. The kind of stress that comes from pressure, failure, rejection, fear, and an unreliable income. It's brutal, but it's the American way.But if the price of success is your peace of mind, what kind of life is that? For centuries, Eastern cultures have developed philosophies that afford contentment and inner peace. These qualities are rare in American society, and even rarer in the sales profession.Until now. Sales guru and ad-man Blake Messer has written a book that actually teaches sales people how to combine American commerce with Eastern philosophies in a way that enhances sales success and quality of life. Blake's unique combination of sales excellence, communication skills, personal experience, and pursuit of wisdom has equipped him with the knowledge necessary to develop his revolutionary and groundbreaking sales philosophy.Why suffer from fear, fatigue, and frustration if you can succeed at sales without them? The Buddha once said, “A journey of a thousand miles starts with a single step.” Does happiness and success sound like a journey you are ready to take? The starting point is reading “Zen and the Art of Sales.”
Lean for Sales
Author: Sean Gillespie
Publisher: CRC Press
ISBN: 1482253151
Category : Business & Economics
Languages : en
Pages : 196
Book Description
This groundbreaking book describes the Lean journey as it extends to a business area that is mission critical, yet has been virtually untouched by the Lean transformation. Lean for Sales: Bringing the Science of Lean to the Art of Selling provides sales professionals, and their management teams, with a structured, fact-based approach to boosting sa
Publisher: CRC Press
ISBN: 1482253151
Category : Business & Economics
Languages : en
Pages : 196
Book Description
This groundbreaking book describes the Lean journey as it extends to a business area that is mission critical, yet has been virtually untouched by the Lean transformation. Lean for Sales: Bringing the Science of Lean to the Art of Selling provides sales professionals, and their management teams, with a structured, fact-based approach to boosting sa
The Big Book of Sales
Author: Alan Gordon
Publisher: Createspace Independent Publishing Platform
ISBN: 9781719036771
Category :
Languages : en
Pages : 280
Book Description
This Book is an Incredibly Valuable Resource of Sales Techniques! With this revised and updated version of his popular book, Gordon adds a new and exciting perspective on the time honored subject of Sales. This extraordinary book takes you right inside the minds of the most successful salespeople in the world so you can hear the exact words, phrases, pivots and sequences they use to move the sale toward a close. This is a life-changing reference book that will stay on top of your desk throughout your sales career. You will come back to it over and over again. Its well-written pages are filled with proven tips and techniques that will guide you towards an amazingly successful career as a professional salesman. If you have the desire to become more confident in your sales ability, this book has all the detailed skills and techniques you need to get you there. Here's a sample of what to expect inside: - How to navigate the new world of selling - Sales as an ethical and respectable long term career - Six Magic Words in Sales that will change your life - Hundreds more phrases, pivots and techniques - Secrets you can use in the beginning of the sale that greatly improve your odds of a successful close - Specific rebuttals for every objection you will ever face - Closing sequences - broken down and easy to master - Powerful bonus sections added - and, much, much, more.
Publisher: Createspace Independent Publishing Platform
ISBN: 9781719036771
Category :
Languages : en
Pages : 280
Book Description
This Book is an Incredibly Valuable Resource of Sales Techniques! With this revised and updated version of his popular book, Gordon adds a new and exciting perspective on the time honored subject of Sales. This extraordinary book takes you right inside the minds of the most successful salespeople in the world so you can hear the exact words, phrases, pivots and sequences they use to move the sale toward a close. This is a life-changing reference book that will stay on top of your desk throughout your sales career. You will come back to it over and over again. Its well-written pages are filled with proven tips and techniques that will guide you towards an amazingly successful career as a professional salesman. If you have the desire to become more confident in your sales ability, this book has all the detailed skills and techniques you need to get you there. Here's a sample of what to expect inside: - How to navigate the new world of selling - Sales as an ethical and respectable long term career - Six Magic Words in Sales that will change your life - Hundreds more phrases, pivots and techniques - Secrets you can use in the beginning of the sale that greatly improve your odds of a successful close - Specific rebuttals for every objection you will ever face - Closing sequences - broken down and easy to master - Powerful bonus sections added - and, much, much, more.
The Lost Art of Closing
Author: Anthony Iannarino
Publisher: Penguin
ISBN: 0735211698
Category : Business & Economics
Languages : en
Pages : 241
Book Description
“Always be closing!” —Glengarry Glen Ross, 1992 “Never Be Closing!” —a sales book title, 2014 “?????” —salespeople everywhere, 2017 For decades, sales managers, coaches, and authors talked about closing as the most essential, most difficult phase of selling. They invented pushy tricks for the final ask, from the “take delivery” close to the “now or never” close. But these tactics often alienated customers, leading to fads for the “soft” close or even abandoning the idea of closing altogether. It sounded great in theory, but the results were often mixed or poor. That left a generation of salespeople wondering how they should think about closing, and what strategies would lead to the best possible outcomes. Anthony Iannarino has a different approach geared to the new technological and social realities of our time. In The Lost Art of Closing, he proves that the final commitment can actually be one of the easiest parts of the sales process—if you’ve set it up properly with other commitments that have to happen long before the close. The key is to lead customers through a series of necessary steps designed to prevent a purchase stall. Iannarino addressed this in a chapter of The Only Sales Guide You’ll Ever Need—which he thought would be his only book about selling. But he discovered so much hunger for guidance about closing that he’s back with a new book full of proven tactics and useful examples. The Lost Art of Closing will help you win customer commitment at ten essential points along the purchase journey. For instance, you’ll discover how to: · Compete on value, not price, by securing a Commitment to Invest early in the process. · Ask for a Commitment to Build Consensus within the client’s organization, ensuring that your solution has early buy-in from all stakeholders. · Prevent the possibility of the sale falling through at the last minute by proactively securing a Commitment to Resolve Concerns. The Lost Art of Closing will forever change the way you think about closing, and your clients will appreciate your ability to help them achieve real change and real results.\
Publisher: Penguin
ISBN: 0735211698
Category : Business & Economics
Languages : en
Pages : 241
Book Description
“Always be closing!” —Glengarry Glen Ross, 1992 “Never Be Closing!” —a sales book title, 2014 “?????” —salespeople everywhere, 2017 For decades, sales managers, coaches, and authors talked about closing as the most essential, most difficult phase of selling. They invented pushy tricks for the final ask, from the “take delivery” close to the “now or never” close. But these tactics often alienated customers, leading to fads for the “soft” close or even abandoning the idea of closing altogether. It sounded great in theory, but the results were often mixed or poor. That left a generation of salespeople wondering how they should think about closing, and what strategies would lead to the best possible outcomes. Anthony Iannarino has a different approach geared to the new technological and social realities of our time. In The Lost Art of Closing, he proves that the final commitment can actually be one of the easiest parts of the sales process—if you’ve set it up properly with other commitments that have to happen long before the close. The key is to lead customers through a series of necessary steps designed to prevent a purchase stall. Iannarino addressed this in a chapter of The Only Sales Guide You’ll Ever Need—which he thought would be his only book about selling. But he discovered so much hunger for guidance about closing that he’s back with a new book full of proven tactics and useful examples. The Lost Art of Closing will help you win customer commitment at ten essential points along the purchase journey. For instance, you’ll discover how to: · Compete on value, not price, by securing a Commitment to Invest early in the process. · Ask for a Commitment to Build Consensus within the client’s organization, ensuring that your solution has early buy-in from all stakeholders. · Prevent the possibility of the sale falling through at the last minute by proactively securing a Commitment to Resolve Concerns. The Lost Art of Closing will forever change the way you think about closing, and your clients will appreciate your ability to help them achieve real change and real results.\
The Language of Sales
Author: Tom Hopkins
Publisher: Made For Success Publishing
ISBN: 1641464097
Category : Business & Economics
Languages : en
Pages : 194
Book Description
Have you ever wondered why it’s so easy to talk with some people and not with others? It’s simple—you speak the same language! This doesn’t mean that you both speak English or have a similar dialect. It means that you connect with them on some level. In selling, building trusting relationships is all about understanding people who are different from you and being flexible enough in your communication skills to relate to them. This is a learned skill! In The Language of Sales, veteran sales professionals Tom Hopkins and Andrew Eilers teach you the nuances of how to effectively and powerfully communicate with buyers, associates, and loved ones to build long-term relationships. • Make the most of communication with the proper vocabulary • Improve relationships through the written word • Read (and speak) between the lines with body language skills • Use the language of sales to overcome objections and close more sales • Self-motivate with powerful internal communication If you’re dedicated to a lifelong career in the wonderful world of selling, why not master the skills to make it your dream job? What could be better than helping more client benefit from your products and services through more powerful communication skills?
Publisher: Made For Success Publishing
ISBN: 1641464097
Category : Business & Economics
Languages : en
Pages : 194
Book Description
Have you ever wondered why it’s so easy to talk with some people and not with others? It’s simple—you speak the same language! This doesn’t mean that you both speak English or have a similar dialect. It means that you connect with them on some level. In selling, building trusting relationships is all about understanding people who are different from you and being flexible enough in your communication skills to relate to them. This is a learned skill! In The Language of Sales, veteran sales professionals Tom Hopkins and Andrew Eilers teach you the nuances of how to effectively and powerfully communicate with buyers, associates, and loved ones to build long-term relationships. • Make the most of communication with the proper vocabulary • Improve relationships through the written word • Read (and speak) between the lines with body language skills • Use the language of sales to overcome objections and close more sales • Self-motivate with powerful internal communication If you’re dedicated to a lifelong career in the wonderful world of selling, why not master the skills to make it your dream job? What could be better than helping more client benefit from your products and services through more powerful communication skills?
Sold!
Author: Paul C. Darley
Publisher:
ISBN: 9781945389849
Category : Emotional intelligence
Languages : en
Pages : 0
Book Description
We are all salesmen. Whether we sell goods and services for a living or sell ourselves to future employers or spouses, the skills we use to build relationships, close deals and get ahead are the same. That's the premise behind Paul Darley's Sold! The Art of Relationship Sales. Darley lays out a theory that companies run by CEOs with a sales background outperform peer companies with CEOs who come up through other disciplines. To reach this conclusion, he interviewed top sales producers from numerous companies, analyzed his own person experiences growing a 100-plus-year-old family business, and documented processes and concepts that were successful. Sold! not only offers the results of Darley's findings but explains how to build effective sales relationships through a combination of emotional intelligence and authenticity. He shares the 50 Ps of relationship sales; shows how to establish a solid sales foundation (build relationships, solve a pain, follow a process); and reveals time-tested methods for overcoming objections and getting to "yes." Darley also dispels the long-held myth that salesmen are not to be trusted, providing strong evidence that when you hone your relationship skills by employing emotional intelligence and authentic leadership, you will not just become a better salesman but you'll also be better prepared to rise through the corporate ranks.
Publisher:
ISBN: 9781945389849
Category : Emotional intelligence
Languages : en
Pages : 0
Book Description
We are all salesmen. Whether we sell goods and services for a living or sell ourselves to future employers or spouses, the skills we use to build relationships, close deals and get ahead are the same. That's the premise behind Paul Darley's Sold! The Art of Relationship Sales. Darley lays out a theory that companies run by CEOs with a sales background outperform peer companies with CEOs who come up through other disciplines. To reach this conclusion, he interviewed top sales producers from numerous companies, analyzed his own person experiences growing a 100-plus-year-old family business, and documented processes and concepts that were successful. Sold! not only offers the results of Darley's findings but explains how to build effective sales relationships through a combination of emotional intelligence and authenticity. He shares the 50 Ps of relationship sales; shows how to establish a solid sales foundation (build relationships, solve a pain, follow a process); and reveals time-tested methods for overcoming objections and getting to "yes." Darley also dispels the long-held myth that salesmen are not to be trusted, providing strong evidence that when you hone your relationship skills by employing emotional intelligence and authentic leadership, you will not just become a better salesman but you'll also be better prepared to rise through the corporate ranks.
The Art of War Plus the Art of Sales
Author: MR Gary J. Gagliardi
Publisher: Clearbridge Publishing
ISBN: 9781929194735
Category : Business & Economics
Languages : en
Pages : 222
Book Description
Two books in one! The complete text of the only award-winning English translation of Sun Tzu's " The Art of War " PLUS a special adaptation for competitive sales success. This was Gary Gagliardi's, one of America's most award-winning authors on strategy, first adaptation of Sun Tzu, written for the salespeople of his own software company that became one of the Inc. 500 fastest growing companies in America. The sales methods presented in this book follow Sun Tzu's principles line by line, with the complete text of The Art of War. " The Art of War" is on the left-hand pages, and the sales adaptation, Sales Warrior, on the facing right-hand pages. Readers get both the proven philosophy that has survived 2,500 years and a practical sales adaptation of those ideas. Below we offer a brief description of each of the sales chapters. 1.Sales Analysis covers Sun Tzu's basic sales concepts and the five factors that determine success in sales. 2.Choosing to Sell analyzes the investment you must make selling and the way you generate income quickly and easily. 3.Planning Your Territory discusses the importance of focus, using your time well, and the five ingredients you need to win customers. 4.Sales Position talks about how to use the six steps in the sales process to avoid losing customers while you patiently discover how to win them. 5.Persuasion explores the way you combine standard and creative techniques to sway customers, and the timing necessary to close them. 6.Disadvantages and Advantages shows you how to build a dominant position with the customer and how you manage different types of customers. 7.Sales Contact explains how to control the sales situation and how your efforts alone determine its outcome. 8.Adjusting to the Sales Situation emphasizes flexibility. It explains how to respond to the circumstances in which you find yourself. 9.Moving Sales Forward concentrates on sales to businesses. It covers the different types of organizations you have to sell to and how to deal with them. 10.Customer Relationships discusses the different types of customers. It reveals how customer nature determines your relationship with both them and the competition. 11.Sales Situations is the longest and most detailed chapter. It analyzes the nine common sales situations and shows you how to respond to them. 12.Using Customer Desire concentrates solely on getting you to think about what the customer wants and how to address those desires. 13.Using Questions focuses on mastering the five types of sales questions. In Sun Tzu's view, your success comes from knowledge and knowledge only comes from asking the right questions. Sample Text "Sun Tzu said: This is war. It is the most important skill in the nation. It is the basis of life and death. It is the philosophy of survival or destruction. You must know it well. " The sales warrior hears: 1 This is selling. It is the most valuable skill in any business. It can bring you fortune or poverty. It is your path to success or failure. You must study sales seriously. "Your skill comes from five factors. Study these factors when you plan war. You must insist on knowing your situation. 1.Discuss philosophy. 2.Discuss the climate. 3.Discuss the ground. 4.Discuss leadership. 5.Discuss military methods." Five factors determine your skill. Consider these factors when you analyze a sale. You must know your strategic sales position: 1.Talk about your sales philosophy. 2.Talk about the changing trends. 3.Talk about your customers and prospects. 4.Talk about your sales talents. 5.And talk about your sales process.
Publisher: Clearbridge Publishing
ISBN: 9781929194735
Category : Business & Economics
Languages : en
Pages : 222
Book Description
Two books in one! The complete text of the only award-winning English translation of Sun Tzu's " The Art of War " PLUS a special adaptation for competitive sales success. This was Gary Gagliardi's, one of America's most award-winning authors on strategy, first adaptation of Sun Tzu, written for the salespeople of his own software company that became one of the Inc. 500 fastest growing companies in America. The sales methods presented in this book follow Sun Tzu's principles line by line, with the complete text of The Art of War. " The Art of War" is on the left-hand pages, and the sales adaptation, Sales Warrior, on the facing right-hand pages. Readers get both the proven philosophy that has survived 2,500 years and a practical sales adaptation of those ideas. Below we offer a brief description of each of the sales chapters. 1.Sales Analysis covers Sun Tzu's basic sales concepts and the five factors that determine success in sales. 2.Choosing to Sell analyzes the investment you must make selling and the way you generate income quickly and easily. 3.Planning Your Territory discusses the importance of focus, using your time well, and the five ingredients you need to win customers. 4.Sales Position talks about how to use the six steps in the sales process to avoid losing customers while you patiently discover how to win them. 5.Persuasion explores the way you combine standard and creative techniques to sway customers, and the timing necessary to close them. 6.Disadvantages and Advantages shows you how to build a dominant position with the customer and how you manage different types of customers. 7.Sales Contact explains how to control the sales situation and how your efforts alone determine its outcome. 8.Adjusting to the Sales Situation emphasizes flexibility. It explains how to respond to the circumstances in which you find yourself. 9.Moving Sales Forward concentrates on sales to businesses. It covers the different types of organizations you have to sell to and how to deal with them. 10.Customer Relationships discusses the different types of customers. It reveals how customer nature determines your relationship with both them and the competition. 11.Sales Situations is the longest and most detailed chapter. It analyzes the nine common sales situations and shows you how to respond to them. 12.Using Customer Desire concentrates solely on getting you to think about what the customer wants and how to address those desires. 13.Using Questions focuses on mastering the five types of sales questions. In Sun Tzu's view, your success comes from knowledge and knowledge only comes from asking the right questions. Sample Text "Sun Tzu said: This is war. It is the most important skill in the nation. It is the basis of life and death. It is the philosophy of survival or destruction. You must know it well. " The sales warrior hears: 1 This is selling. It is the most valuable skill in any business. It can bring you fortune or poverty. It is your path to success or failure. You must study sales seriously. "Your skill comes from five factors. Study these factors when you plan war. You must insist on knowing your situation. 1.Discuss philosophy. 2.Discuss the climate. 3.Discuss the ground. 4.Discuss leadership. 5.Discuss military methods." Five factors determine your skill. Consider these factors when you analyze a sale. You must know your strategic sales position: 1.Talk about your sales philosophy. 2.Talk about the changing trends. 3.Talk about your customers and prospects. 4.Talk about your sales talents. 5.And talk about your sales process.