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Author: David Brown
Publisher: Simon and Schuster
ISBN: 1628731567
Category : Business & Economics
Languages : en
Pages : 130
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Book Description
In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills. Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown’s tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract. Numerous case studies throughout allow readers to observe the concrete application of Brown’s suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.
Author: David Brown
Publisher: Simon and Schuster
ISBN: 1628731567
Category : Business & Economics
Languages : en
Pages : 130
Get Book Here
Book Description
In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills. Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown’s tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract. Numerous case studies throughout allow readers to observe the concrete application of Brown’s suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.
Author: Renee Evenson
Publisher: AMACOM
ISBN: 0814432999
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
Author: Dr Larry F Ross, Sr
Publisher: Xlibris Corporation
ISBN: 1477131345
Category : Self-Help
Languages : en
Pages : 168
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Book Description
Leadership plays a major role in everything that we do in life. Though effective leadership is a personal role that requires individual thinking and attainment, one must make sure that it is focused on the overall success of the organization. However, there are other roles that are directly tied up in what we call leadership and some of the roles include self-leading, managing change, empowering people, leading by example, delegating authority, facilitating cooperation, and building and leading a team.Leadership is not just power but for the most part, it is about relationships. Leadership is also about one's power to reward and punish in a nondiscriminatory manner. To have a certain style or persona that ensures people will support your implementation of goals for the success of the organization. However, at the end of the day, you will never get there without fi rst leading oneself to do the right thing in all of your endeavors. One learns leadership by being a leader.This cannot happen unless you have the proper skills (visionary, trustworthy, inspirational, etc.) because leaders must balance many roles to be successful. However, sometimes you need help to guide and remind you how to take a course of action. This book serves as a sounding board to help guide you with its recording of best practices. Climb the ladder of leadership; hired, trainee, mentor, team lead, supervisor, manager, and executive and let people know that you can successfully lead with every step you take.
Author: Gill Hasson
Publisher: John Wiley & Sons
ISBN: 0857085719
Category : Family & Relationships
Languages : en
Pages : 215
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Book Description
DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
Author: Larry F. Ross Sr.
Publisher: Xlibris Corporation
ISBN: 1477131361
Category : Self-Help
Languages : en
Pages : 164
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Book Description
Leadership plays a major role in everything that we do in life. Though effective leadership is a personal role that requires individual thinking and attainment, one must make sure that it is focused on the overall success of the organization. However, there are other roles that are directly tied up in what we call leadership and some of the roles include self-leading, managing change, empowering people, leading by example, delegating authority, facilitating cooperation, and building and leading a team.Leadership is not just power but for the most part, it is about relationships. Leadership is also about one s power to reward and punish in a nondiscriminatory manner. To have a certain style or persona that ensures people will support your implementation of goals for the success of the organization. However, at the end of the day, you will never get there without fi rst leading oneself to do the right thing in all of your endeavors. One learns leadership by being a leader.This cannot happen unless you have the proper skills (visionary, trustworthy, inspirational, etc.) because leaders must balance many roles to be successful. However, sometimes you need help to guide and remind you how to take a course of action. This book serves as a sounding board to help guide you with its recording of best practices. Climb the ladder of leadership; hired, trainee, mentor, team lead, supervisor, manager, and executive and let people know that you can successfully lead with every step you take.
Author: David Brown (Business coach)
Publisher:
ISBN: 9781441698513
Category : Interpersonal conflict
Languages : en
Pages :
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Book Description
Provides seven principles for developing stronger relationships and fostering better communication skills in any working environment.
Author: Jody Foster
Publisher: St. Martin's Press
ISBN: 1466887117
Category : Business & Economics
Languages : en
Pages : 336
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Book Description
"This is a timely must-read for managers and anyone who has ever had to deal with a difficult coworker; it addresses a ubiquitous problem in a proactive, positive manner that should get the desired results." - Publishers Weekly Everyone has a “schmuck” in their office---a difficult, disruptive person who upsets the workplace, confuses coworkers, and causes concern. It’s hard to understand why schmucks act the way they do, but one thing is certain---they seem to come in all shapes and sizes. . . . - Narcissus---the condescending attention-seeker who carelessly steps on everyone’s toes - The Flytrap---the bringer of chaos whose emotional instability causes an office maelstrom - The Bean Counter---the orderly perfectionist who never gives up control, even when it’s full-steam-ahead to disaster - The Robot---the unreadable stone wall who just can’t connect Sound like anyone you know? These are just a few of the more prominent types of difficult people at work. In The Schmuck in My Office, Dr. Jody Foster explains the entire spectrum of people we may think of as schmucks, how they can decrease productivity, destroy teams, and generally make everyone else unhappy. Along with nailing down the various types, she looks at personality traits and explains how dysfunctional interactions among coworkers can lead to workplace fiascos. She helps readers understand schmucks as people, figure out how to work with them, and ultimately solve workplace problems. She also makes readers consider the most difficult thing of all: despite where your finger may be pointing, sometimes you are the “schmuck”! Let Dr. Foster teach you how to make your workplace a happier and more productive one.
Author: Douglas Stone
Publisher: Penguin
ISBN: 0143127136
Category : Business & Economics
Languages : en
Pages : 370
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Book Description
The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life’s blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. Thanks for the Feedback is destined to become a classic in the fields of leadership, organizational behavior, and education.
Author: Kayt Sukel
Publisher: National Geographic Books
ISBN: 1426214731
Category : Psychology
Languages : en
Pages : 235
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Book Description
Are risk-takers born or made? Why are some more willing to go out on a limb (so to speak) than others? How do we weigh the value of opportunities large or small that may have the potential to change the course of our lives? These are just a few of the questions that author Kayt Sukel tackles, applying the latest research in neuroscience and psychology to compelling real-world situations. Building on a portfolio of work that has appeared in such publications as Scientific American, Atlantic Monthly, The Washington Post, and more, Sukel offers an in-depth look at risk-taking and its role in the many facets of life that resonates on a personal level. Smart, progressive, and truly enlightening, The Art of Risk blends riveting case studies and hard-hitting science to explore risk-taking and how it impacts decision-making in work, play, love, and life, providing insight in understanding individual behavior and furthering personal success.
Author: Kern Beare
Publisher:
ISBN: 9781734045802
Category : Family & Relationships
Languages : en
Pages : 160
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Book Description
"OFFERS TOOLS AND INSPIRATION TO HEAL OUR NATIONAL DIVIDE." DAVID BORNSTEIN, NEW YORK TIMES COLUMNIST. Based on a successful workshop that has engaged diverse audiences around the country, Difficult Conversations: The Art and Science of Working Together explores a powerful set of research-based principles and strategies that will allow you to engage in meaningful dialogue with anyone. Unleash your natural capacity for compassion, collaboration, and creativity, and help create a nation-and a world-that works for all of us.
