Author: Sue Fox
Publisher: John Wiley & Sons
ISBN: 1118051378
Category : Reference
Languages : en
Pages : 384
Book Description
Life is full of moments when you don’t know how to act or how to handle yourself in front of other people. In these situations, etiquette is vital for keeping your sense of humor and your self-esteem intact. But etiquette is not a behavior that you should just turn on and off. This stuffy French word that translates into getting along with others allows you to put people at ease, make them feel good about a situation, and even improve your reputation. Etiquette For Dummies approaches the subject from a practical point of view, throwing out the rulebook full of long, pointless lists. Instead, it sets up tough social situations and shows you how to navigate through them successfully, charming everyone with your politeness and social grace. This straightforward, no-nonsense guide will let you discover the ins and outs of: Basic behavior for family, friends, relationships, and business Grooming, dressing, and staying healthy Coping with unexpected stuff like sneezing or feeling queasy Maintaining a civilized relationship Making friends and keeping them Building positive relationships at work Communicating effectively This book shows you how to take on these situations and make them pleasant. It also gives you great advice for tipping appropriately in all types of services and setting stellar examples for your kids. Full of useful advice and written in a laid-back, friendly style, Etiquette For Dummies has all the tools you need to face any social situation with politeness and courtesy.
Manners on the Telephone
Author: Carrie Finn
Publisher: Capstone Classroom
ISBN: 140483561X
Category : Juvenile Nonfiction
Languages : en
Pages : 14
Book Description
Teaches children the importance of proper etiquette while using a telephone.
Publisher: Capstone Classroom
ISBN: 140483561X
Category : Juvenile Nonfiction
Languages : en
Pages : 14
Book Description
Teaches children the importance of proper etiquette while using a telephone.
Administrative Assistant's & Secretary's Handbook
Author: James Stroman
Publisher: AMACOM/American Management Association
ISBN: 9780814407844
Category : Business & Economics
Languages : en
Pages : 588
Book Description
The most thorough career guide for administrative professionals now addresses the latest issues in a new second edition.
Publisher: AMACOM/American Management Association
ISBN: 9780814407844
Category : Business & Economics
Languages : en
Pages : 588
Book Description
The most thorough career guide for administrative professionals now addresses the latest issues in a new second edition.
Customer Service For Dummies
Author: Karen Leland
Publisher: John Wiley & Sons
ISBN: 1118052730
Category : Business & Economics
Languages : en
Pages : 409
Book Description
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Publisher: John Wiley & Sons
ISBN: 1118052730
Category : Business & Economics
Languages : en
Pages : 409
Book Description
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Telephone Etiquette
Author: Opportunities for Change
Publisher: Createspace Independent Publishing Platform
ISBN: 9781517708139
Category :
Languages : en
Pages : 72
Book Description
FinAid Page, LLC offers information on telephone etiquette. FinAid discusses polite telephone greetings, acceptable times to make telephone calls, and examples of appropriate telephone greetings.
Publisher: Createspace Independent Publishing Platform
ISBN: 9781517708139
Category :
Languages : en
Pages : 72
Book Description
FinAid Page, LLC offers information on telephone etiquette. FinAid discusses polite telephone greetings, acceptable times to make telephone calls, and examples of appropriate telephone greetings.
Lippincott's Textbook for Nursing Assistants
Author: Pamela J. Carter
Publisher: Lippincott Williams & Wilkins
ISBN: 9780781766852
Category : Medical
Languages : en
Pages : 966
Book Description
Now in its Second Edition, this textbook prepares students to work as nursing assistants in long-term care, acute care, and home health care settings, and provides a firm foundation for advancement to an LPN and ultimately an RN role. The book is written in a direct, conversational writing style with an emphasis on professionalism and humanism. This edition is significantly updated and has new photographs and illustrations. A front-of-book CD-ROM includes an audio glossary. An audiobook version of the entire text in MP3 format is available as a separate purchase. A student-edition DVD, containing selected procedures from Lippincott's Video Series for Nursing Assistants, is also available as a separate purchase.
Publisher: Lippincott Williams & Wilkins
ISBN: 9780781766852
Category : Medical
Languages : en
Pages : 966
Book Description
Now in its Second Edition, this textbook prepares students to work as nursing assistants in long-term care, acute care, and home health care settings, and provides a firm foundation for advancement to an LPN and ultimately an RN role. The book is written in a direct, conversational writing style with an emphasis on professionalism and humanism. This edition is significantly updated and has new photographs and illustrations. A front-of-book CD-ROM includes an audio glossary. An audiobook version of the entire text in MP3 format is available as a separate purchase. A student-edition DVD, containing selected procedures from Lippincott's Video Series for Nursing Assistants, is also available as a separate purchase.
10-Minute Critical-Thinking Activities for the World of Work
Author: Ken Kaser
Publisher: Walch Publishing
ISBN: 9780825138232
Category : Business & Economics
Languages : en
Pages : 88
Book Description
Build critical-thinking skills in a workplace context! Allows students to solve realistic job-related problems through 50 brief scenarios Builds skills in communication, prioritization, decision making, comprehension, and human relations
Publisher: Walch Publishing
ISBN: 9780825138232
Category : Business & Economics
Languages : en
Pages : 88
Book Description
Build critical-thinking skills in a workplace context! Allows students to solve realistic job-related problems through 50 brief scenarios Builds skills in communication, prioritization, decision making, comprehension, and human relations
The Telephone Interviewer's Handbook
Author: Patricia A. Gwartney
Publisher: John Wiley & Sons
ISBN: 0787986380
Category : Education
Languages : en
Pages : 337
Book Description
"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today’s challenging survey environment." —David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln
Publisher: John Wiley & Sons
ISBN: 0787986380
Category : Education
Languages : en
Pages : 337
Book Description
"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today’s challenging survey environment." —David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln
Telephone Etiquette
Author: Southern New England Telephone Company
Publisher:
ISBN:
Category :
Languages : en
Pages : 21
Book Description
Publisher:
ISBN:
Category :
Languages : en
Pages : 21
Book Description
The American Telephone Journal
Author:
Publisher:
ISBN:
Category : Telephone
Languages : en
Pages : 450
Book Description
Publisher:
ISBN:
Category : Telephone
Languages : en
Pages : 450
Book Description
The Telephone
Author: GinaS Strazzabosco
Publisher: The Rosen Publishing Group, Inc
ISBN: 9780823916085
Category : Juvenile Nonfiction
Languages : en
Pages : 56
Book Description
Discusses reasons for using the phone, practical phone skills, telephone technology, and abuses of the telephone
Publisher: The Rosen Publishing Group, Inc
ISBN: 9780823916085
Category : Juvenile Nonfiction
Languages : en
Pages : 56
Book Description
Discusses reasons for using the phone, practical phone skills, telephone technology, and abuses of the telephone