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Author: Great Britain. National Audit Office
Publisher: The Stationery Office
ISBN: 9780102963403
Category : Political Science
Languages : en
Pages : 40
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Book Description
In 2008-09 HM Revenue and Customs' Customer Contact Directorate, which answers 95 per cent of calls to the Department's contact centres, only answered 57 per cent of 103 million call attempts, compared with 71 per cent in the year before and an industry benchmark of over 90 per cent.
Author: Great Britain. National Audit Office
Publisher: The Stationery Office
ISBN: 9780102963403
Category : Political Science
Languages : en
Pages : 40
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Book Description
In 2008-09 HM Revenue and Customs' Customer Contact Directorate, which answers 95 per cent of calls to the Department's contact centres, only answered 57 per cent of 103 million call attempts, compared with 71 per cent in the year before and an industry benchmark of over 90 per cent.
Author:
Publisher:
ISBN:
Category : Seychelles
Languages : en
Pages : 272
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Book Description
Author:
Publisher:
ISBN:
Category : Kenya
Languages : en
Pages : 508
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Book Description
Author: Ben Anderson
Publisher: Routledge
ISBN: 1134175663
Category : Business & Economics
Languages : en
Pages : 387
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Book Description
There is a growing body of work examining the ‘consequences’, or more accurately the inter-relationships between information and communications technologies (ICTs) and society at the microsocial (individual, household) level. The vast majority of this work has so far been focused on the US and the subsequent publications have consequently provided predominantly US-centred analyses. This book will re-dress this balance by providing analyses of the situation in Europe and is associated states and placing the analyses in the context of both European and International research and policy debates. The book uses data from a range of European countries as well as comparisons with Asia and the USA. Students and academics from a range of disciplines including sociology, business and management and new media will find this book to be a valuable addition to their reading lists.
Author: Barry Schouten
Publisher: CRC Press
ISBN: 0429865864
Category : Mathematics
Languages : en
Pages : 326
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Book Description
Mixed-mode surveys have become a standard at many statistical institutes. However, the introduction of multiple modes in one design goes with challenges to both methodology and logistics. Mode-specific representation and measurement differences become explicit and demand for solutions in data collection design, questionnaire design, and estimation. This is especially true when surveys are repeated and are input to long time series of official statistics. So how can statistical institutes deal with such changes? What are the origins of mode-specific error? And how can they be dealt with? In this book, the authors provide answers to these questions, and much more. Features Concise introduction to all the key elements of mixed-mode survey design and analysis Realistic official statistics examples from three general population surveys Suitable for survey managers and survey statisticians alike An overview of mode-specific representation and measurement errors and how to avoid, reduce and adjust them
Author: California Department of Education
Publisher:
ISBN: 9780801116759
Category : Education
Languages : en
Pages : 684
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Book Description
Author: C.E. Osman
Publisher: AuthorHouse
ISBN: 1477219862
Category : Education
Languages : en
Pages : 408
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Book Description
Public Schools of Milwaukee County is a photographic directory of all the public schools of all the school districts of Milwaukee County (Wisconsin). They include primary schools, middle schools, high schools and learning centers, (active and inactive). Each school is identified by its full name, address, grade level, and information about the school name and in some cases, additional background information about the school. Each school in the directory has two photographes. The directory has an index and a phone directory of every school identified in the book. There is brief appendix list of former schools of the Milwaukee School District.
Author: Robert M. Groves
Publisher: John Wiley & Sons
ISBN: 1118211340
Category : Mathematics
Languages : en
Pages : 487
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Book Description
Praise for the First Edition: "The book makes a valuable contribution by synthesizing current research and identifying areas for future investigation for each aspect of the survey process." —Journal of the American Statistical Association "Overall, the high quality of the text material is matched by the quality of writing . . ." —Public Opinion Quarterly ". . . it should find an audience everywhere surveys are being conducted." —Technometrics This new edition of Survey Methodology continues to provide a state-of-the-science presentation of essential survey methodology topics and techniques. The volume's six world-renowned authors have updated this Second Edition to present newly emerging approaches to survey research and provide more comprehensive coverage of the major considerations in designing and conducting a sample survey. Key topics in survey methodology are clearly explained in the book's chapters, with coverage including sampling frame evaluation, sample design, development of questionnaires, evaluation of questions, alternative modes of data collection, interviewing, nonresponse, post-collection processing of survey data, and practices for maintaining scientific integrity. Acknowledging the growing advances in research and technology, the Second Edition features: Updated explanations of sampling frame issues for mobile telephone and web surveys New scientific insight on the relationship between nonresponse rates and nonresponse errors Restructured discussion of ethical issues in survey research, emphasizing the growing research results on privacy, informed consent, and confidentiality issues The latest research findings on effective questionnaire development techniques The addition of 50% more exercises at the end of each chapter, illustrating basic principles of survey design An expanded FAQ chapter that addresses the concerns that accompany newly established methods Providing valuable and informative perspectives on the most modern methods in the field, Survey Methodology, Second Edition is an ideal book for survey research courses at the upper-undergraduate and graduate levels. It is also an indispensable reference for practicing survey methodologists and any professional who employs survey research methods.
Author: United States. Federal Communications Commission
Publisher:
ISBN:
Category : Telecommunication
Languages : en
Pages : 998
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Book Description
Author: Jack W. Plunkett
Publisher: Plunkett Research, Ltd.
ISBN: 1593921306
Category : Authors and publishers
Languages : en
Pages : 591
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Book Description
Offers profiles on many of firms in film, radio, television, cable, media, and publishing of various types including books, magazines and newspapers. This book contains many contacts for business and industry leaders, industry associations, Internet sites and other resources. It provides profiles of nearly 400 of top entertainment and media firms.
