The Government Response to the Report from the House of Representatives Standing Committee on Transport, Communications and Infrastructure Inquiry Into: Telecom's Handling of Customer Complaints

The Government Response to the Report from the House of Representatives Standing Committee on Transport, Communications and Infrastructure Inquiry Into: Telecom's Handling of Customer Complaints PDF Author: Australia
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 6

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Telecommunications Quality of Service Management

Telecommunications Quality of Service Management PDF Author: Antony Oodan
Publisher: IET
ISBN: 0852964242
Category : Technology & Engineering
Languages : en
Pages : 638

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Book Description
An understanding of the basic concepts of quality and its management is essential for the professional management of Quality of Service (QoS) in telecommunications. This book is essential reading for all those interested in QoS issues.

The Government's Supplementary Response to the Report from the House of Representatives Standing Committee on Transport, Communications and Infrastructure Inquiry Into: Telecom's Handling of Customer Complaints

The Government's Supplementary Response to the Report from the House of Representatives Standing Committee on Transport, Communications and Infrastructure Inquiry Into: Telecom's Handling of Customer Complaints PDF Author: Australia
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 7

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Telecommunications

Telecommunications PDF Author: United States. General Accounting Office
Publisher:
ISBN:
Category : Complaints (Civil procedure)
Languages : en
Pages : 20

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Next Generation Telecommunications Networks, Services, and Management

Next Generation Telecommunications Networks, Services, and Management PDF Author: Thomas Plevyak
Publisher: John Wiley & Sons
ISBN: 1118211421
Category : Technology & Engineering
Languages : en
Pages : 259

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Book Description
An unprecedented look into the present and future of next generation networks, services, and management in the telecommunications industry The telecommunications industry has advanced in rapid, significant, and unpredictable ways into the twenty-first century. Next Generation Telecommunications Networks, Services, and Management guides the global industry and academia even further by providing an in-depth look at current and developing trends, as well as examining the complex issues of developing, introducing, and managing cutting-edge telecommunications technologies. This is an orchestrated set of original chapters written expressly for this book by topic experts from around the globe. It addresses next generation technologies and architectures, with the focus on networks, services, and management. Key topics include: Opportunities and challenges of next generation telecommunications networks, services, and management Tri/Quad Play and IP-based networks and services Fault, Configuration, Accounting, Performance, and Security (FCAPS) requirements Convergence and an important convergence vehicle, IP Multimedia Subsystem (IMS) Next generation operations and network management architecture Ad hoc wireless and sensor networks and their management Next generation operations and network management standards from a strategic perspective A defining look at the future in this field This book will serve as a contemporary reference for the growing global community of telecommunication and information professionals in industry, government, and academia. It will be important to faculty and graduate students of telecommunications as a graduate textbook.

Corporate Response Strategies to Online Customer Complaints: a Content Analysis of Complaint Conversations on Facebook for U.S. Airlines and Telecommunication Companies

Corporate Response Strategies to Online Customer Complaints: a Content Analysis of Complaint Conversations on Facebook for U.S. Airlines and Telecommunication Companies PDF Author: Jeroen Cools
Publisher:
ISBN:
Category :
Languages : en
Pages :

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Telecommunications Management

Telecommunications Management PDF Author: Richard Gershon
Publisher: Routledge
ISBN: 1135677271
Category : Business & Economics
Languages : en
Pages : 381

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Book Description
With today's communications industry experiencing major changes on an almost daily basis, media managers must have a clear understanding of the different delivery platforms, as well as a grasp of critical management, planning, and economic factors in order to stay current and move their organizations forward. Telecommunications Management helps current and future media professionals understand the relationship and convergence patterns between the broadcast, cable television, telephony, and Internet communication industries. Author Richard A. Gershon examines telecommunications industry structures and the management practices and business strategies affecting the delivery of information and entertainment services to consumers. He brings in specialists to present the finer points of management and planning responsibilities. Case studies from the International Radio and Television Society (IRTS) competition supplement the main text and offer an invaluable perspective on management issues. Developed for students in telecommunications management, electronic media management, and telecommunication economics, this volume also serves as a practical reference for the professional manager.

Telecommunications Regulation

Telecommunications Regulation PDF Author: Clare Hall
Publisher: Routledge
ISBN: 1134637314
Category : Business & Economics
Languages : en
Pages : 237

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Book Description
Using unprecedented access to the key actors inside the UK Office of Telecommunications (OFTEL) and supporting interviews, this book explores how telecommunications regulation works from the inside.

Customer-centered Telecommunications Services Marketing

Customer-centered Telecommunications Services Marketing PDF Author: Karen G. Strouse
Publisher: Artech House
ISBN: 9781580538558
Category : Business & Economics
Languages : en
Pages : 232

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Book Description
Offering telecom service providers a survival strategy based on customer-centered marketing, this forward-looking resource helps strategic planners and managers assess their company's market potential and target desirable segments successfully.

CRC Handbook of Modern Telecommunications

CRC Handbook of Modern Telecommunications PDF Author: Patricia A. Morreale
Publisher: CRC Press
ISBN: 1420078089
Category : Technology & Engineering
Languages : en
Pages : 679

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Book Description
Addressing the most dynamic areas of the ever-changing telecommunications landscape, the second edition of the bestselling CRC Handbook of Modern Telecommunications once again brings together the top minds and industry pioneers in wireless communication networks, protocols, and devices. In addition to new discussions of radio frequency identification (RFID) and wireless sensor networks, including cognitive radio networks, this important reference systematically addresses network management and administration, as well as network organization and governance, topics that have evolved since the development of the first edition. Extensively updated and expanded, this second edition provides new information on: Wireless sensor networks RFID Architectures Intelligent Support Systems Service delivery integration with the Internet Information life cycle and service level management Management of emerging technologies Web performance management Business intelligence and analytics The text details the latest in voice communication techniques, advanced communication concepts, network organization, governance, traffic management, and emerging trends. This comprehensive handbook provides telecommunications professionals across all fields with ready access to the knowledge they require and arms them with the understanding of the role that evolving technologies will play in the development of the telecommunications systems of tomorrow.