Sustaining Philippine Advantage in Business Process Outsourcing PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Sustaining Philippine Advantage in Business Process Outsourcing PDF full book. Access full book title Sustaining Philippine Advantage in Business Process Outsourcing by Ceferino S. Rodolfo. Download full books in PDF and EPUB format.
Author: Ceferino S. Rodolfo
Publisher:
ISBN:
Category :
Languages : en
Pages : 66
Get Book Here
Book Description
Author: Ceferino S. Rodolfo
Publisher:
ISBN:
Category :
Languages : en
Pages : 66
Get Book Here
Book Description
Author: Takabumi Hayashi
Publisher: Springer Nature
ISBN: 981198171X
Category : Business & Economics
Languages : en
Pages : 218
Get Book Here
Book Description
The major objective of this book is to introduce social business models to face the challenge of social issues in emerging countries. Each chapter clarifies business strategies based on diligent field surveys in developing nations, focusing on Bangladesh and the Philippines, where social issues in the age of Sustainable Development Goals (SDGs) are concentrated. The field surveys enable the effective construction of a sophisticated hybrid value chain by connecting a sustainable business ecosystem of local value chains with global value chains. Joint social business entities formed between local NGOs and foreign companies, multinational corporations with global value chains, among others, appear to be the keystones. In Part I, the case of Grameen Euglena in Bangladesh and that of Sari-Sari stores leveraging micro-financing in the Philippines, along with other interesting cases, are analyzed as effective social business models. Analysis also shows that the IT service industry in emerging countries helps to enlarge formal sectors so as to absorb younger generations into informal sectors. The e-health service business in Bangladesh and the business process outsourcing (BPO) IT service industry in the Philippines are examined in each part of the book. Part II, particularly, shows that IT and the digital technology-based service industry can lead to a new industrial development path in these countries instead of the conventional one based on manufacturing. In other words, digital technology-based service industries, as formal sectors, can absorb working people from informal sectors. As a result, poverty issues which form a key issue in SDGS will be alleviated. This book is highly recommended not only to academicians but also to businesspeople who seek an in-depth and up-to-date overview of new sustainable and inclusive businesses in the age of SDGs.
Author: Norio Usui
Publisher: Asian Development Bank
ISBN: 9290926198
Category : Business & Economics
Languages : en
Pages : 207
Get Book Here
Book Description
This report discusses key policy challenges that need to be addressed if the Philippines were to embark on sustainable and inclusive growth. We take the view that the main reason behind the Philippines' lagging growth and development outcomes in the regional context lies in a sluggish transformation of the economy---in particular, stagnant industrialization. Chronic problems of unemployment, poverty, and low investment are reflections of weak industrial development. The economy has been led by services, and it has been further shifting toward services with the growing business process outsourcing. Nevertheless, sole development of the services sectors is not sufficient to address the development challenges and lead to inclusive growth. We propose more targeted public sector support, which focuses on specific industries and products for industrial upgrading and diversification. This report shows a methodology of choosing products for targeted public sector support, and recommends effective dialogue between the public and private sectors to identify constraints specific to the target products and to develop adequate solutions. The Philippines needs to develop a stronger industrial base to enable the economy to "walk on two legs" of industry and modern services, to create productive job opportunities for the growing working-age population.
Author: VINOD V. SOPLE
Publisher: PHI Learning Pvt. Ltd.
ISBN: 8120338154
Category : Business & Economics
Languages : en
Pages : 245
Get Book Here
Book Description
This book is a comprehensive presentation of the fundamental concepts of business process outsourcing (BPO) and its applications in the Indian industrial context. It offers a strategic framework for BPO management, which is crucial for creating competitive advantage for a business enterprise. The book is designed for MBA and PGDM students as well as students in BPO training schools and executives in BPO sector. The text, organized into sixteen chapters, contains a wealth of useful and practical information on the following facets of the BPO industry : Strategic, tactical, control and operational aspects of BPO administration BPO business models Regulatory and legal framework of the BPO industry Terms, conditions, responsibilities and obligations involved in the BPO contract and service level agreement Service issues regarding supplier selection and process quality Criteria for performance evaluation of service providers Challenges involving upward shift in service value chain as well as human resource management Chapter-end review questions help in easy comprehension of the underlying principles. The appendices contain important additional information about the BPO industry.
Author: Karatas, Muhammed
Publisher: IGI Global
ISBN: 1615207104
Category : Education
Languages : en
Pages : 358
Get Book Here
Book Description
"This book provides relevant theoretical frameworks and the latest empirical research findings in the area of information technology as it relates to sustainable economic development and the development of knowledge societies"--Provided by publisher.
Author: S. Nakkiran
Publisher: Deep and Deep Publications
ISBN: 9788176295550
Category : Contracting out
Languages : en
Pages : 332
Get Book Here
Book Description
The Book Is About Management Aspects Of Business Process Outstanding. Focuses An Advantage For India In This Industry. Has 9 Parts With 48 Papers In All Useful Book In The Field Of The New Global Trend In Outsourching.
Author: Saxena
Publisher: Excel Books India
ISBN: 9788174465320
Category : Contracting out
Languages : en
Pages : 200
Get Book Here
Book Description
Author: Kevin S. Parikh
Publisher: Avasant
ISBN: 9781492183426
Category : Business & Economics
Languages : en
Pages : 164
Get Book Here
Book Description
The terrain of Business Process Outsourcing (BPO) is rapidly changing with the emergence of new service delivery locations in different geographical corners of the world. Countries in Africa, Latin America & Caribbean (LAC) have been very active in taking advantage of the opportunity provided by BPO and are poised to corner a significant part of the growing opportunity. BPO has transformed economic landscape of many countries by creating large number of jobs for its populace, and providing alternate means to improve their livelihood. A new initiative called "Impact Sourcing" is being piloted in various countries in Africa and Asia to create jobs in the BPO sector in those countries, for economically disadvantaged sections of the society. India, Philippines, and a host of other developing nations have benefited significantly from the BPO initiatives, which is also known as IT Enabled Services (ITES) industry. Many countries in Africa, Latin America & Caribbean have analyzed the success of countries like India and Philippines in the BPO sector and are in the process of building their own capabilities to provide ITES services. New Horizons of Business Process Outsourcing in Africa, Latin America & Caribbean is a collection of articles and research papers on the way the BPO industry is growing and transforming in these geographical locations. This book provides a perspective on the global BPO landscape and discusses key factors for growth of the industry. It provides a regional analysis of the global sourcing of business services. The analysis includes countries in Northern Africa, Sub-Sahara Africa, Latin America & Caribbean, and provides an objective assessment of the business opportunities and risks in each country relevant for the sector. It is a must read for Governments, Government Agencies and Industry Associations in these regions who aim to grow the BPO sector. Buyers of BPO services will benefit by getting an insight on these emerging regions and pointers to managing their service delivery risk by sourcing BPO services from these regions. Service delivery organization who are considering evaluation of alternate delivery locations to take advantage of "Near Shore" capabilities and de-risk their operations will find the content useful. Lastly, the academic community and students can benefit by expanding their vision, outlook and understanding about the expanding landscape of global sourcing of business services.
Author: Eric Friginal
Publisher: John Benjamins Publishing
ISBN: 9027289794
Category : Language Arts & Disciplines
Languages : en
Pages : 346
Get Book Here
Book Description
The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents’ experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.
Author: Hitoshi Hirakawa
Publisher: Springer
ISBN: 4431556303
Category : Business & Economics
Languages : en
Pages : 250
Get Book Here
Book Description
This book aims to shed light on the potentially innovative ICT (information and communication technology) architectures from an East Asian regional perspective. The business environment brought about by the development of ICT intensified global competition and caused dramatic changes in the industrial architecture. Firms that are involved in manufacturing and maintenance of ICT hardware and that offer services for software development are continuously being created, giving rise to the provision of new and diverse services to an increasingly growing East Asian regional market. Such industrial activities are advancing the shift from an old to a new industrial architecture. Some parts of emerging economies have grasped this edge on economic globalization and informatization and have adopted business models that enable them to enter the world economy. Entering this century, China, the Philippines, and Vietnam in East Asia have been rapidly expanding their ICT-BPO (Business Process Outsourcing) businesses as destinations of offshoring of service activities by firms in the advanced economies, following India’s example. Policy makers and firms in those countries are also meeting the challenge of catching up with advanced economies through the development of such industries. It has enabled those economies to exploit new possibilities of further development, which may mean a new stage of manufacturing cum services in an ICT- and knowledge-based economy.
