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Author: Jeff Gee
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
Author: Jeff Gee
Publisher:
ISBN:
Category :
Languages : en
Pages :
Get Book Here
Book Description
Author: Jeff Gee
Publisher: McGraw Hill Professional
ISBN: 0071627693
Category : Business & Economics
Languages : en
Pages : 209
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Book Description
Don’t just give them customer service. Give them Super Service! For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers. Now, it has been completely revised and expanded to address today’s unique customer-service issues. Super Service, 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on: Listening to customer needs Understanding today’s savvy customer Adopting a positive attitude Adding value to the customer experience Providing service quickly and efficiently Customers are becoming increasingly savvy and demanding—which makes your job harder than ever. In order to ensure smooth interactions, you need to keep a step ahead—you need to deliver super service.
Author: Jeff Gee
Publisher: McGraw Hill Professional
ISBN: 9780070248175
Category : Business & Economics
Languages : en
Pages : 170
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Book Description
Provides guidelines and techniques for successfully coping with customers, minimizing stress, and increasing confidence.
Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 304
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Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Author: Perfection Learning Corporation
Publisher: Turtleback
ISBN: 9781663608192
Category :
Languages : en
Pages :
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Book Description
Author: Val Gee
Publisher: McNeil & Johnson
ISBN: 9780071484725
Category : Business & Economics
Languages : en
Pages : 244
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Book Description
Build stronger relationships with customers through the OPEN Questioning technique By asking four types of questions-Operational, Problem, Effect, and Nail Down-you can address customer needs, find connections, and build the kind of relationships that enable you to close more sales. This hands-on guide shows how to use OPEN Question Selling throughout the sales process, from getting in the door to handling objections to making the close. With more than 100 sample questions and end-of-chapter exercises, you'll soon be on your way to building winning customer relationships.
Author: Lisa Parry
Publisher: R&L Education
ISBN: 1607096668
Category : Education
Languages : en
Pages : 278
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Book Description
The Other Side of the Desk explores the world of the principal with stories that capture readers' attention and moves them through the daily life of a school leader. Humorous and heart-wrenching memories fill each page as the author retells the stories that challenged her and affected her daily life as the principal of an elementary campus. Tareilo's experiences as a principal ranged from dealing with difficult teachers and parents to stories that will touch the lives of any educator. She reveals the working world of the principal in a clear, and sometimes frank, language with the intent to bolster and support newly positioned principals and reignite the leadership fire for those with many years of experience. From beginning to end, The Other Side of the Desk invites readers into a leadership experience that will have them laughing, crying, and believing that they too can make a difference in the lives of children.
Author: Priscilla Y. Huff
Publisher: John Wiley & Sons
ISBN: 0470097914
Category : Business & Economics
Languages : en
Pages : 369
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Book Description
If you’re an entrepreneur, or you’re just thinking of starting a business, start with this smart, practical guide to small business success. It shows you how to maintain healthy growth and profits—no matter what kind of business you own—and helps you get the most out of your limited resources. Grow your business and get on the fast track to success.
Author: Brian Tracy
Publisher: McNeil & Johnson
ISBN: 9781600130502
Category : Self-Help
Languages : en
Pages : 216
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Book Description
Mission Possible! provides a unique opportunity for anyone and everyone to learn from proven sojourners, to discover hard-earned insights from men and women who have traveled a worthy path and lived to share their experiences. They are not just students of life, of business, and of success-they are doers, and you can learn from them in this exciting collection of interviews.
Author: Simon Sinek
Publisher: Penguin
ISBN: 1591846447
Category : Business & Economics
Languages : en
Pages : 257
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Book Description
The inspirational bestseller that ignited a movement and asked us to find our WHY Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time—with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the WHY of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever. START WITH WHY asks (and answers) the questions: why are some people and organizations more innovative, more influential, and more profitable than others? Why do some command greater loyalty from customers and employees alike? Even among the successful, why are so few able to repeat their success over and over? People like Martin Luther King Jr., Steve Jobs, and the Wright Brothers had little in common, but they all started with WHY. They realized that people won't truly buy into a product, service, movement, or idea until they understand the WHY behind it. START WITH WHY shows that the leaders who have had the greatest influence in the world all think, act and communicate the same way—and it's the opposite of what everyone else does. Sinek calls this powerful idea The Golden Circle, and it provides a framework upon which organizations can be built, movements can be led, and people can be inspired. And it all starts with WHY.
