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Author: Mohamed Zairi
Publisher: Independently Published
ISBN: 9781726788656
Category : Education
Languages : en
Pages : 488
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Book Description
The "Super Excellence" title provides a rich menu of solutions and ideas on how to drive excellence in its new meaning in the context of the digital revolution and how to pave the way for a path that can lead to sustainable superior performance.The start of the end of excellence as we know itThe quality profession has continued to take the view that measuring up against criteria of excellence that were set thirty years ago is a valid argument. Further, it continues to be considered a mindset that is powerful enough to induce the practice of quality and support the nudging, growth and development of organisations aspiring to become excellent, and also to create elite categories of role model organisations that can claim to have achieved dominant positions in the practice of excellence as we know it. The reality, however, demonstrates that the world around us has changed enormously and all of the industries that serve the world with products and services have either been disrupted by the introduction of digital technology, or in many cases, have disrupted the innovative thinking that drives specific sectors, in order to create new momentum, new high levels of performance.If one looks, for instance, at the list of most admired companies in the world in 2017 (Fortune List 2017), none of the top ten organisations are associated with either using the principles of excellence via the Malcolm Baldrige National Quality Award or the European Quality Award, and none have been previous winners of these prestigious awards. Starting, for instance, with Apple in the computer industry, they are admired for their constant disruptiveness and the power of their innovative thinking in producing generations of sophisticated and desired innovations. Amazon, which was classified as the second most admired company in 2017 and represents top-level internet services and retailing, has also continued to pioneer with its disruptive thinking in the fields of distribution and retailing, using the power of technology and, more and more, using digital tools for reaching out to the global consumer society. Starbucks, classified as the third most admired company, represents the food services sector and is recognised for its consumer experience supremacy. Disney, as a similar example, has been a pioneer in the field of entertainment with augmented reality and theme parks and provides memorable experiences to consumers. South West Airlines, classified as number eight in the Fortune classification of the world
Author: Mohamed Zairi
Publisher: Independently Published
ISBN: 9781726788656
Category : Education
Languages : en
Pages : 488
Get Book Here
Book Description
The "Super Excellence" title provides a rich menu of solutions and ideas on how to drive excellence in its new meaning in the context of the digital revolution and how to pave the way for a path that can lead to sustainable superior performance.The start of the end of excellence as we know itThe quality profession has continued to take the view that measuring up against criteria of excellence that were set thirty years ago is a valid argument. Further, it continues to be considered a mindset that is powerful enough to induce the practice of quality and support the nudging, growth and development of organisations aspiring to become excellent, and also to create elite categories of role model organisations that can claim to have achieved dominant positions in the practice of excellence as we know it. The reality, however, demonstrates that the world around us has changed enormously and all of the industries that serve the world with products and services have either been disrupted by the introduction of digital technology, or in many cases, have disrupted the innovative thinking that drives specific sectors, in order to create new momentum, new high levels of performance.If one looks, for instance, at the list of most admired companies in the world in 2017 (Fortune List 2017), none of the top ten organisations are associated with either using the principles of excellence via the Malcolm Baldrige National Quality Award or the European Quality Award, and none have been previous winners of these prestigious awards. Starting, for instance, with Apple in the computer industry, they are admired for their constant disruptiveness and the power of their innovative thinking in producing generations of sophisticated and desired innovations. Amazon, which was classified as the second most admired company in 2017 and represents top-level internet services and retailing, has also continued to pioneer with its disruptive thinking in the fields of distribution and retailing, using the power of technology and, more and more, using digital tools for reaching out to the global consumer society. Starbucks, classified as the third most admired company, represents the food services sector and is recognised for its consumer experience supremacy. Disney, as a similar example, has been a pioneer in the field of entertainment with augmented reality and theme parks and provides memorable experiences to consumers. South West Airlines, classified as number eight in the Fortune classification of the world
Author: Jim Collins
Publisher: Harper Collins
ISBN: 0066620996
Category : Business & Economics
Languages : en
Pages : 320
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Book Description
The Challenge Built to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the verybeginning. But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness? The Study For years, this question preyed on the mind of Jim Collins. Are there companies that defy gravity and convert long-term mediocrity or worse into long-term superiority? And if so, what are the universal distinguishing characteristics that cause a company to go from good to great? The Standards Using tough benchmarks, Collins and his research team identified a set of elite companies that made the leap to great results and sustained those results for at least fifteen years. How great? After the leap, the good-to-great companies generated cumulative stock returns that beat the general stock market by an average of seven times in fifteen years, better than twice the results delivered by a composite index of the world's greatest companies, including Coca-Cola, Intel, General Electric, and Merck. The Comparisons The research team contrasted the good-to-great companies with a carefully selected set of comparison companies that failed to make the leap from good to great. What was different? Why did one set of companies become truly great performers while the other set remained only good? Over five years, the team analyzed the histories of all twenty-eight companies in the study. After sifting through mountains of data and thousands of pages of interviews, Collins and his crew discovered the key determinants of greatness -- why some companies make the leap and others don't. The Findings The findings of the Good to Great study will surprise many readers and shed light on virtually every area of management strategy and practice. The findings include: Level 5 Leaders: The research team was shocked to discover the type of leadership required to achieve greatness. The Hedgehog Concept (Simplicity within the Three Circles): To go from good to great requires transcending the curse of competence. A Culture of Discipline: When you combine a culture of discipline with an ethic of entrepreneurship, you get the magical alchemy of great results. Technology Accelerators: Good-to-great companies think differently about the role of technology. The Flywheel and the Doom Loop: Those who launch radical change programs and wrenching restructurings will almost certainly fail to make the leap. “Some of the key concepts discerned in the study,” comments Jim Collins, "fly in the face of our modern business culture and will, quite frankly, upset some people.” Perhaps, but who can afford to ignore these findings?
Author: Brendon Burchard
Publisher: Hay House, Inc
ISBN: 1401952852
Category : Business & Economics
Languages : en
Pages : 401
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Book Description
THESE HABITS WILL MAKE YOU EXTRAORDINARY. Twenty years ago, author Brendon Burchard became obsessed with answering three questions: 1. Why do some individuals and teams succeed more quickly than others and sustain that success over the long term? 2. Of those who pull it off, why are some miserable and others consistently happy on their journey? 3. What motivates people to reach for higher levels of success in the first place, and what practices help them improve the most After extensive original research and a decade as the world’s leading high performance coach, Burchard found the answers. It turns out that just six deliberate habits give you the edge. Anyone can practice these habits and, when they do, extraordinary things happen in their lives, relationships, and careers. Which habits can help you achieve long-term success and vibrant well-being no matter your age, career, strengths, or personality? To become a high performer, you must seek clarity, generate energy, raise necessity, increase productivity, develop influence, and demonstrate courage. The art and science of how to do all this is what this book is about. Whether you want to get more done, lead others better, develop skill faster, or dramatically increase your sense of joy and confidence, the habits in this book will help you achieve it faster. Each of the six habits is illustrated by powerful vignettes, cutting-edge science, thought-provoking exercises, and real-world daily practices you can implement right now. If you’ve ever wanted a science-backed, heart-centered plan to living a better quality of life, it’s in your hands. Best of all, you can measure your progress. A link to a free professional assessment is included in the book.
Author: Jeffrey K. Liker
Publisher: McGraw Hill Professional
ISBN: 1259641112
Category : Business & Economics
Languages : en
Pages : 449
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Book Description
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer. With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.
Author: Oswald A J Mascarenhas
Publisher: SAGE Publications
ISBN: 813210501X
Category : Business & Economics
Languages : en
Pages : 681
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Book Description
A resource for industry professionals and consultants, this book on corporate strategy lays down the theories and models for revitalizing companies in the face of global recession. It discusses cutting-edge concepts, constructs, paradigms, theories, models, and cases of corporate strategic leadership for bringing about transformation and innovation in companies. Each chapter in the book is appended with transformation exercises that further explicate the concepts.
Author: Leonard L. Berry
Publisher: Simon and Schuster
ISBN: 0684830868
Category : Business & Economics
Languages : en
Pages : 278
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Book Description
This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.
Author: Brad Stulberg
Publisher: Rodale Books
ISBN: 1635653444
Category : Self-Help
Languages : en
Pages : 194
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Book Description
The coauthors of the bestselling Peak Performance dive into the fascinating science behind passion, showing how it can lead to a rich and meaningful life while also illuminating the ways in which it is a double-edged sword. Here’s how to cultivate a passion that will take you to great heights—while minimizing the risk of an equally great fall. Common advice is to find and follow your passion. A life of passion is a good life, or so we are told. But it's not that simple. Rarely is passion something that you just stumble upon, and the same drive that fuels breakthroughs—whether they're athletic, scientific, entrepreneurial, or artistic—can be every bit as destructive as it is productive. Yes, passion can be a wonderful gift, but only if you know how to channel it. If you're not careful, passion can become an awful curse, leading to endless seeking, suffering, and burnout. Brad Stulberg and Steve Magness once again team up, this time to demystify passion, showing readers how they can find and cultivate their passion, sustainably harness its power, and avoid its dangers. They ultimately argue that passion and balance--that other virtue touted by our culture--are incompatible, and that to find your passion, you must lose balance. And that's not always a bad thing. They show readers how to develop the right kind of passion, the kind that lets you achieve great things without ruining your life. Swift, compact, and powerful, this thought-provoking book combines captivating stories of extraordinarily passionate individuals with the latest science on the biological and psychological factors that give rise to—and every bit as important, sustain—passion.
Author: W. Stahel
Publisher: Springer
ISBN: 0230274900
Category : Business & Economics
Languages : en
Pages : 373
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Book Description
This updated and revised edition outlines strategies and models for how to use technology and knowledge to improve performance, create jobs and increase income. It shows what skills will be required to produce, sell and manage performance over time, and how manual jobs can contribute to reduce the consumption of non-renewable resources.
Author: Steve Magness
Publisher: Origin Press (CA)
ISBN: 9780615942940
Category : Course à pied
Languages : en
Pages : 0
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Book Description
Reviews of The Science of Running:"The Science of Running sets the new standard for training theory and physiological data. Every veteran and beginner distance coach needs to have this on their book shelf."-Alan WebbAmerican Record Holder-Mile 3:46.91 "For anyone serious about running, The Science of Running offers the latest information and research for optimizing not only your understanding of training but also your performance. If you want to delve deeper into the world of running and training, this book is for you. You will never look at running the same."-Jackie Areson, 15th at the 2013 World Championships in the 5k. 15:12 5,000m best If you are looking for how to finish your first 5k, this book isn't for you. The Science of Running is written for those of us looking to maximize our performance, get as close to our limits as possible, and more than anything find out how good we can be, or how good our athletes can be. In The Science of Running, elite coach and exercise physiologist Steve Magness integrates the latest research with the training processes of the world's best runners, to deliver an in depth look at how to maximize your performance. It is a unique book that conquers both the scientific and practical points of running in two different sections. The first is aimed at identifying what limits running performance from a scientific standpoint. You will take a tour through the inside of the body, learning what causes fatigue, how we produce energy to run, and how the brain functions to hold you back from super-human performance. In section two, we turn to the practical application of this information and focus on the process of training to achieve your goals. You will learn how to develop training plans and to look at training in a completely different way. The Science of Running does not hold back information and is sure to challenge you to become a better athlete, coach, or exercise scientist in covering such topics as:· What is fatigue? The latest research on looking at fatigue from a brain centered view.· Why VO2max is the most overrated and misunderstood concept in both the lab and on the track· Why "zone" training leads to suboptimal performance.· How to properly individualize training for your own unique physiology.· How to look at the training process in a unique way in terms of stimulus and adaptation.· Full sample training programs from 800m to the marathon.
Author: Adam Hammes
Publisher: Createspace Independent Publishing Platform
ISBN: 9781977783103
Category : Business enterprises
Languages : en
Pages : 386
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Book Description
Companies around the world are combining environmental and social responsibility to achieve improved financial performance. Yet, with the many elements that go into a strategic sustainability plan, businesses and their employees often get mired in the details. The first part of this book shows step-by-step how to define a sustainability plan that fits your organization. The second part is a choose-your-own-adventure reference guide to environmental and social initiatives that will help improve your bottom line. Adam Hammes weaves together easy-to-understand models, business examples, and personal stories from his years of experience. Drawing from his time as the first manager of sustainability for Kum & Go, an independent sustainability consultant, and the executive director of the Iowa Sustainable Business Forum, the book explains what sustainable business means and documents the well-researched ways in which environmental and social responsibility programs unfold inside companies. Over thirty case studies from responsible Iowa businesses illustrate exactly what you can do to assess your organization and take the next successful step. Some of these examples you will recognize, and hopefully many will be new. Sustainable Business in Iowa provides a simple framework for any professional who is committed to environmental and social performance, but who feels stuck and unsure of where to go next. The 5 Stage Journey - Learn the five stages of corporate sustainability initiatives. Know where you stand, so you can prepare for a successful move to the next stage. Related Issues - Learn how environmental and social issues develop in their later stages. Discover how working on related issues separately can severely limit success. Moving Stages - Learn what moves a company from one stage of an initiative to the next. Grasp how to facilitate that transition, generate momentum fast, and save time. Envision an Iowa where every business professional understands how to lead financially, environmentally, and socially responsible change in the workplace. Envision an Iowa where more and more of our local companies are seen as national and global leaders in sustainable business. Sustainable Business in Iowa shows you how that future is possible. For every paperback sold, $1 is donated to Net Impact and ENACTUS (Entrepreneurship Action Us). Thank you for helping future generations lead environmentally and socially responsible businesses of tomorrow.
