Summary of Wired to Care by Dev Patnaik and Peter Mortensen PDF Download
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Author: QuickRead
Publisher: QuickRead.com
ISBN:
Category : Study Aids
Languages : en
Pages : 18
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Book Description
Learn how companies prosper by creating widespread empathy. How do you know what your customers want? Oftentimes, businesses will do everything they can to determine their customer's needs by generating reports, analyzing them, evaluating the numbers, and then creating a strategy from their findings. But will this bring you closer to your customers? No. The problem with this strategy is that businesses who do this fail to create an empathic connection with their customers. I mean, can you truly know what a customer wants without putting yourself in their shoes? Probably not. What your customers really want is for you to interact with them, ask them questions, and find out what they struggle with. Through Wired to Care, you’ll find out why businesses with empathy are the most successful, so keep reading to find out why Nike turned their offices into a training facility, how Microsoft created a product for themselves, and how an ordinary cleaning company has the power to impact lives around the world. Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. DISCLAIMER: This book summary is meant as a preview and not a replacement for the original work. If you like this summary please consider purchasing the original book to get the full experience as the original author intended it to be. If you are the original author of any book on QuickRead and want us to remove it, please contact us at
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Author: QuickRead
Publisher: QuickRead.com
ISBN:
Category : Study Aids
Languages : en
Pages : 18
Get Book Here
Book Description
Learn how companies prosper by creating widespread empathy. How do you know what your customers want? Oftentimes, businesses will do everything they can to determine their customer's needs by generating reports, analyzing them, evaluating the numbers, and then creating a strategy from their findings. But will this bring you closer to your customers? No. The problem with this strategy is that businesses who do this fail to create an empathic connection with their customers. I mean, can you truly know what a customer wants without putting yourself in their shoes? Probably not. What your customers really want is for you to interact with them, ask them questions, and find out what they struggle with. Through Wired to Care, you’ll find out why businesses with empathy are the most successful, so keep reading to find out why Nike turned their offices into a training facility, how Microsoft created a product for themselves, and how an ordinary cleaning company has the power to impact lives around the world. Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. DISCLAIMER: This book summary is meant as a preview and not a replacement for the original work. If you like this summary please consider purchasing the original book to get the full experience as the original author intended it to be. If you are the original author of any book on QuickRead and want us to remove it, please contact us at
[email protected].
Author: Dev Patnaik
Publisher: FT Press
ISBN: 0137153902
Category : Business & Economics
Languages : en
Pages : 276
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Book Description
In this essential and illuminating book, top business strategist Dev Patnaik tells the story of how organizations of all kinds prosper when they tap into a power each of us already has: empathy, the ability to reach outside of ourselves and connect with other people. When people inside a company develop a shared sense of what’s going on in the world, they see new opportunities faster than their competitors. They have the courage to take a risk on something new. And they have the gut-level certitude to stick with an idea that doesn’t take off right away. People are "Wired to Care," and many of the world’s best organizations are, too. In pursuit of this idea, Patnaik takes readers inside big companies like IBM, Target, and Intel to see widespread empathy in action. But he also goes to farmers' markets and a conference on world religions. He dives deep into the catacombs of the human brain to find the biological sources of empathy. And he spends time on both sides of the political aisle, with James Carville, the Ragin’ Cajun, and John McCain, a national hero, to show how empathy can give you the acuity to cut through a morass of contradictory information. Wired to Care is a compelling tale of the power that people have to see the world through each other’s eyes, told with passion for the possibilities that lie ahead if leaders learn to stop worrying about their own problems and start caring about the world around them. As Patnaik notes, in addition to its considerable economic benefits, increasing empathy for the people you serve can have a personal impact, as well: It just might help you to have a better day at work.
Author: Patnaik
Publisher: Pearson Education India
ISBN: 9788131730133
Category :
Languages : en
Pages : 276
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Book Description
Executives often know little about the people who buy their companies' products and services. This is not surprising. To study people, you must care about them. However, most companies eliminate empathy from their operations. In essence, they proceed as if they have calculating, survival-bent reptile brains. Profits drive everything. This is an odd disconnect because corporate livelihoods depend on people - not lizards - and people's brains are hardwired to be empathetic. Dev Patnaik (writing with Peter Mortensen) shows why firms that connect empathetically with their customers do better financially. He insists today's cold-hearted, bottom-line business world has room for caring companies, and he points to IBM, Nike and Harley-Davidson as examples. The fact that empathy is also a strong business strategy is icing on the cake. getAbstract suggests this fine book to CEOs, marketing officers and other executives who want to build their business by acting on their respect for their customers. As Patnaik explains on his blog, "Empathy isn't about having a visionary leader. It's about making customer information an easy, everyday and experiential part of working at your company."
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Author: PenZen Summaries
Publisher: by Mocktime Publication
ISBN:
Category : Study Aids
Languages : en
Pages : 15
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Book Description
The summary of Wired to Care – How Companies Prosper When They Create Widespread Empathy presented here include a short review of the book at the start followed by quick overview of main points and a list of important take-aways at the end of the summary. The Summary of It would appear that modern businesses rely more on mountains of data and trend reports than they do on the requirements and preferences of actual clients. Wired to Care demonstrates how businesses can use empathy to form connections with clients and learn what it is that those clients truly desire. This kind of empathy leads to growth on a company-wide level, and it has the potential to be a game-changer for individual employees as well. Wired to Care summary includes the key points and important takeaways from the book Wired to Care by Dev Patnaik and Peter Mortensen. Disclaimer: 1. This summary is meant to preview and not to substitute the original book. 2. We recommend, for in-depth study purchase the excellent original book. 3. In this summary key points are rewritten and recreated and no part/text is directly taken or copied from original book. 4. If original author/publisher wants us to remove this summary, please contact us at
[email protected].
Author: Dev Patnaik
Publisher:
ISBN: 9781974015580
Category :
Languages : en
Pages : 110
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Book Description
For over fifty years, Needfinding has been one of the core classes in the design program at Stanford University. Its premise is that by studying the world around us, we can get a better understanding of what people need, and use those insights to create meaningful new products and services. Needfinding draws upon theory and methods from anthropology, psychology, engineering and design planning to better equip aspiring design researchers. Much of the class involves hands on learning and project work. This book acts as the primary reference for methods taught in the class. It's now available to students and non-students alike.
Author: C. Pedwell
Publisher: Springer
ISBN: 113727526X
Category : Literary Criticism
Languages : en
Pages : 416
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Book Description
Exploring the ambivalent grammar of empathy where questions of geo-politics and social justice are at stake - in popular science, international development, postcolonial fiction, feminist and queer theory - this book addresses the critical implications of empathy's uneven effects. It offers a vital transnational perspective on the 'turn to affect'.
Author: Jeanne Liedtka
Publisher: Columbia University Press
ISBN: 0231158386
Category : Art
Languages : en
Pages : 244
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Book Description
Covering the mind-set, techniques, and vocabulary of design thinking, this book unpacks the mysterious connection between design and growth, and teaches managers in a straightforward way how to exploit design's exciting potential. --
Author: Steven J. Stein
Publisher: John Wiley & Sons
ISBN: 0470681616
Category : Business & Economics
Languages : en
Pages : 375
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Book Description
REVISED AND UPDAT ED WITH NEW RESEARCH INTO EQ AND PERSONAL AND CAREER SUCCESS What is the formula for success at your job? As a spouse? A parent? A Little League baseball coach or behind the bench of a minor hockey team? What does it take to get ahead? To separate yourself from the competition? To lead a less stressful and happier existence? To be fulfilled in personal and professional pursuits? What is the most important dynamic of your makeup? Is it your A) intelligence quotient? or B) emotional quotient? If you picked "A", you are partly correct. Your intelligence quotient can be a predictor of things such as academic achievement. But your IQ is fixed and unchangeable. The real key to personal and professional growth is your emotional intelligence quotient, which you can nurture and develop by learning more about EQ from the international bestseller The EQ Edge. Authors Steven J. Stein and Howard E. Book show you how the dynamic of emotional intelligence works. By understanding EQ, you can build more meaningful relationships, boost your confidence and optimism, and respond to challenges with enthusiasm-all of which are essential ingredients of success. The EQ Edge offers fascinating-and sometimes surprising-insights into what it takes to be a top law-enforcement officer, lawyer, school principal, student, doctor, dentist or CEO. You will learn what the top EQ factors are across many different kinds of jobs, from business managers and customer service representatives to HR professionals and public servants. The EQ Edge will help you determine which personnel are the right fit for job opportunities and who among your staff are the most promising leaders and drivers of your business. And because all of us have other roles-parent, spouse, caregiver to aging parents, neighbor, friend-The EQ Edge also describes how everyone can be more successful in these relationships. "Finally, a practical and usable guide to what emotional intelligence is all about. This book peels the onion on what EQ really is and teaches the reader to assess their own EQ and how to increase it. This is the holy grail for career success."—Michael Feiner, Professor, Columbia Graduate School of Business and author of The Feiner Points of Leadership
Author: Bruna Martinuzzi
Publisher:
ISBN: 9780979734304
Category : Executive ability
Languages : en
Pages : 156
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Book Description
Offering a Glimpse Into the Strength, Wisdom, and Self-Mastery of Exceptional LeadershipThis insightful and engaging book speaks volumes on ways in which all of us, at any level, can improve our leadership impact and develop the humility, integrity, and honor that instills hope and confidence in others. Drawing on over 25 years of leadership experience, Bruna Martinuzzi brilliantly conveys the essential guidelines for the emotionally intelligent leadership needed for enduring success. Some leaders are exceptional human beings, people that others genuinely want to follow; the book uses the Yiddish word Mensch, meaning "real person of character" to describe these worthy leaders. Martinuzzi takes the reader on a transformative journey to a way of living, self-discovery, and personal strength that translates into becoming a person who authentically inspires with empathy and confidence -- and successfully motivates others to follow by example, a mensch-leader. Written for senior and emergent leaders, as well as coaches and mentors, Leader as a Mensch reminds us that 'followers' strongly impact and sustain good leadership -- and, before you can lead any group, team, or organization, you must first lead yourself. This book is for anyone wanting to enhance the way he or she supports and influences others at work and in life. An unsurpassed glimpse into the strength, wisdom, and self-mastery of true leadership, Bruna Martinuzzi¿s inspiring words close with an equally inspiring appendix, complete with an extensive listings of books, articles, and emotional intelligence frameworks to use on your path toward your personal best.
Author: Dev Patnaik
Publisher: FT Press
ISBN: 013714234X
Category : Business & Economics
Languages : en
Pages : 266
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Book Description
Empathy isn't about being touchy-feely. It's the ability to step outside of yourself and see the world as other people do. Empathy helps to make good leaders into great ones: they see new opportunities faster than their competitors, have the courage to take a risk on something new, and have the gut-level intuition that they need to make the right decisions when the path ahead is unclear. Fostering empathy in an entire organization, however, is much harder. The thousands of people that make up a large company inevitably accumulate implicit experiences, feelings, and insights about people that affect the way that each of them makes decisions. But that does not, however, create an organization that has a collective, widespread sense of empathy. This book explains how companies can challenge themselves to meet their customers more than halfway. The author's original approach walks helps readers shift their thinking and their companies' thinking beyond the borders of the organization. The author begins by having the reader explore their own mental models and maps; explores how size and distance have disconnected companies from their true customers; shows how we are wired to care in our brains; and provides a way for companies to drive growth by understanding this truth about their customers: We are them, and they are us.
