Strategic Approach on Service Quality Management in Rural Banking PDF Download
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Author: A. Ananth
Publisher:
ISBN: 9788183874618
Category : Rural credit
Languages : en
Pages : 113
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Book Description
Study conducted in Nagapattinam District, Tamil Nadu, India.
Author: A. Ananth
Publisher:
ISBN: 9788183874618
Category : Rural credit
Languages : en
Pages : 113
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Book Description
Study conducted in Nagapattinam District, Tamil Nadu, India.
Author: Leonard L. Berry
Publisher: McGraw-Hill Professional Publishing
ISBN:
Category : Business & Economics
Languages : en
Pages : 248
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Book Description
Author: Dr.Anukrati Sharma, Amit Mathur, Dr. O.P. Rishi
Publisher: Archers & Elevators Publishing House
ISBN: 938324111X
Category : Antiques & Collectibles
Languages : en
Pages :
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Book Description
Author: Bukola Oyedokun
Publisher: GRIN Verlag
ISBN: 3346319164
Category : Business & Economics
Languages : en
Pages : 25
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Book Description
Research Paper (postgraduate) from the year 2014 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, grade: 65.00, University of Salford, course: Financial Services Management, language: English, abstract: This research was undertaken to examine the overall customer satisfaction with service quality delivered by Nigerian Banks through the use of ATM and to also ascertain whether some service quality factors exert a strong influence on the level of customer satisfaction; The concept of service quality has become eminent in every business discourse; a high service quality serves as an incentive for customers to come back due to satisfaction. To consistently maintain a high level of customer service, service firms must recognize that every aspect of their business has an impact on the customer. In this study, two types of data were collected; Primary Data and Secondary Data. This was necessary since it helped to add to the findings of the researcher. A simple random sampling and purposive sampling method were used. This ensured that every member of the population had an equal chance of being part of the sample. The sample size chosen was 200 bank customers. It was revealed in the survey that customers think that the banks need to improve on their quality of ATM services and a high number of the customers are willing to switch banks for the sole reason of an ATM that offers the highest service quality. The study also revealed some of the problems associated with the services provided by the ATM that the customers dislike and want to be adjusted, they are ATM cash out, the limit placed on daily withdrawal, Transaction error, slow response to dispute resolutions, Network problems, Long queues, Security issues and Card retraction.
Author: Sheerali Arya
Publisher:
ISBN: 9783346329417
Category :
Languages : en
Pages : 176
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Book Description
Academic Paper from the year 2019 in the subject Business economics - Customer Relationship Management, CRM, language: English, abstract: This research tries to examine the impact of service quality on customer satisfaction in Banking Industry of India. The researcher has collected primary data from 850 customers of public, private and foreign sector banks operating in the northern region of India namely Delhi NCR, Uttar Pradesh, Rajasthan and Punjab. The researcher also took feedback from 50 bankers including one Senior Manager from each Bank to analyze their perspective and initiatives taken at strategic level to ensure optimum customer satisfaction is provided. The data was collected through a structured questionnaire for both customers and bankers. The secondary data was collected from academic journals, bank annual reports and credible websites. The aim of this research is specifically to analyze the dimensions of the perceived and expected service quality and its effects on customer satisfaction. Customer satisfaction is paramount to any sector which provides service and needs to sustain its advantage over the competitors. The Banking Industry of India is highly competitive with the advent of recent entrants into the market functioning along with well-established Banks. It becomes imperative for senior management of banks to focus on quality of services and products offered to customers to ensure their growth and retention Banks need to continuously innovate their methodologies and techniques to remain at the fore front. Even though the different sector of Banks in India are making huge efforts in achieving this objective, there is not enough proof to demonstrate comparative analysis of how customer satisfaction is impacted by the quality of their services, leaving a major gap in Indian literature.
Author:
Publisher: Arihant Publications India limited
ISBN: 9326193527
Category :
Languages : en
Pages : 797
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Book Description
Author: Sood, Tulika
Publisher: IGI Global
ISBN: 1522524762
Category : Business & Economics
Languages : en
Pages : 393
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Book Description
Customer satisfaction is a critical factor to the potential success or failure of a business. By implementing the latest marketing strategies, organizations can better withstand the competitive market. Strategic Marketing Management and Tactics in the Service Industry is an essential reference publication that features the latest scholarly research on service strategies for competitive advantage across industries. Covering a broad range of topics and perspectives such as customer satisfaction, healthcare service, and microfinance, this book is ideally designed for students, academics, practitioners, and professionals seeking current research on best practices to build rapport with customers.
Author: Renu Jadon
Publisher: Exceller Books
ISBN:
Category : Business & Economics
Languages : en
Pages : 120
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Book Description
The book follows a clearly formulated methodological structure to introduce the subject to the research scholars and students. It follows a comprehensive, logical approach to explain the concept. The book also incorporates various aspects related to market orientation and service quality. It will definitely help the scholars who are doing research in this direction.
Author: Un-Habitat
Publisher: Routledge
ISBN: 113656120X
Category : Architecture
Languages : en
Pages : 296
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Book Description
Half of the world's people live in urban areas, and roughly a third of these live in desperate poverty without access to basic amenities. Taking on the themes of UN-HABITAT's Water and Sanitation in the World's Cities (2003), this new volume focuses on the deficiencies in the provision of water and sanitation where most of the populations of the developing world live: in towns and small cities. Drawing on extensive unpublished research and 15 commissioned papers from experts involved in designing and implementing innovative projects around the world, this is the first major study of the problems facing the smaller urban centres that are recognized to be of enormous importance by governments, international agencies, NGOs and service providers. Tackling these problems is a crucial part of development and of good governance, and critical to meeting the Millennium Development Goals. The volume will be essential reading for all professionals and researchers in the relevant fields and a valuable resource for teachers and students of urban development.
Author: David W. Tees
Publisher: UN-HABITAT
ISBN: 9211311713
Category : Community development
Languages : en
Pages : 296
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Book Description
