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Author: Premilla D'Cruz
Publisher: Springer
ISBN: 9789811053078
Category : Psychology
Languages : en
Pages : 0
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Book Description
This volume embodies the twin purpose of highlighting topics beyond the purview of themes commonly associated with workplace bullying, emotional abuse and harassment and of presenting insights into those occupations, professions and sectors which either have received extensive research attention or hold a pronounced propensity to trigger workplace bullying, emotional abuse and harassment. Section 1, which comprises special topics, depicts the intersection between workplace bullying, emotional abuse and harassment and specific circumstances such as whistleblowing and customer abuse or particular attributes such as violence and ostracism. In so doing, it extends the boundaries of the substantive area, stimulating new themes for further inquiry and indicating new areas for action. Section 2 draws attention to how misbehaviour inheres in particular kinds of tasks and livelihoods due to job design, work organization and other elements such as power, external environment, employment patterns and so on. An array of occupations, professions and sectors such as academe, nursing, law, hospitality, precarious work and so on is covered, reflecting emergent developments in the labour market so as to include those with long-standing and considerable research findings and those where empirical inquiries are more recent.
Author: Premilla D'Cruz
Publisher: Springer
ISBN: 9789811053078
Category : Psychology
Languages : en
Pages : 0
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Book Description
This volume embodies the twin purpose of highlighting topics beyond the purview of themes commonly associated with workplace bullying, emotional abuse and harassment and of presenting insights into those occupations, professions and sectors which either have received extensive research attention or hold a pronounced propensity to trigger workplace bullying, emotional abuse and harassment. Section 1, which comprises special topics, depicts the intersection between workplace bullying, emotional abuse and harassment and specific circumstances such as whistleblowing and customer abuse or particular attributes such as violence and ostracism. In so doing, it extends the boundaries of the substantive area, stimulating new themes for further inquiry and indicating new areas for action. Section 2 draws attention to how misbehaviour inheres in particular kinds of tasks and livelihoods due to job design, work organization and other elements such as power, external environment, employment patterns and so on. An array of occupations, professions and sectors such as academe, nursing, law, hospitality, precarious work and so on is covered, reflecting emergent developments in the labour market so as to include those with long-standing and considerable research findings and those where empirical inquiries are more recent.
Author: Lisa Herzog
Publisher: Taylor & Francis
ISBN: 1000816680
Category : Political Science
Languages : en
Pages : 292
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Book Description
What do human beings do when they work, how is work organized, and what are its multidimensional – economic, social, political, biographical, ecological – effects? We cannot answer these questions without drawing on the numerous categories that we use to describe work, such as "skilled" or "unskilled" work, "domestic work" or "wage labor," "gig work" or "platform work." Such categories are not merely theoretical labels as they also have practical effects. But where do these categories come from, what are their histories, how do they differ between countries, and how are they evolving? Shifting Categories of Work asks these questions, illuminating the many ways in which our societies categorize work. Written by sociologists, philosophers, historians and anthropologists as well as management and legal scholars, the contributions in this volume contrast different cultural practices and frameworks of categorizing work across different countries. Organized around the three axes of (un)organized work, (in)visible work and (in)valuable work, this book shows how ways of categorizing work express, but also recreate, lines of privilege and disadvantage – challenging our preconceived notions of what work is and what it could be, as it invites us to rethink the categories we use for understanding the work we do, and hence, to some extent, ourselves.
Author: Nathan Tong
Publisher: Emerald Group Publishing
ISBN: 1802626492
Category : Business & Economics
Languages : en
Pages : 138
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Book Description
How is power used and abused? What are the effects of abuse of power? An examination of ethics and motivation, along with concepts of justice and cultural awareness, feed into a comprehensive dive into manifestations of leadership throughout the Seven Kingdoms.
Author: Cong Liu
Publisher: Springer Nature
ISBN: 303054379X
Category : Business & Economics
Languages : en
Pages : 310
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Book Description
Workplace mistreatment is a burgeoning topic of interest, with the majority of workers having experienced it in some form. This book explores workplace ostracism and its negative effects on employee and organizational outcomes, such as employee attitudes, behaviors, and well-being. This edited volume defines workplace ostracism and examines how to differentiate ostracism from other type of workplace mistreatment, such as workplace incivility and interpersonal conflict. Among the questions it seeks to answer are: 1) what are the individual, relational, and contextual factors that influence employees’ workplace ostracism experiences; and 2) what constitutes ostracism in stigmatized populations, such as international students, immigrant workers, and older workers. Researchers in organizational behavior, I/O psychology, and the sociology of work will find this book to be a valuable resource.
Author: Andrew Kinder
Publisher: Taylor & Francis
ISBN: 1000803996
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
This book bridges the gap between theory and practice, incorporating real-world case studies to show how organisations and leaders can adapt after the global unrest and uncertainty caused by the COVID-19 pandemic and more recent challenges. Drawing from expert opinions across the world to highlight the current challenges and opportunities within this sector, it explores how these ideas can be effectively applied within the workplace. The book covers a wealth of topical and relevant themes that include defining wellbeing in a modern world, toxic leadership, mental health first aid, the application of positive psychology, and what the ‘new normal’ might look like. Together, these contributions offer a rich look into how Occupational Health and Wellbeing practices have developed, struggled and thrived. The COVID-19 pandemic forced many organisations to adapt fast and became the most significant accelerator in recent times for embracing, enhancing and improving employee health and wellbeing. Understanding this, the book demonstrates how Occupational Health and Wellbeing continues to rise on the corporate agenda as a key contributor to employee satisfaction, engagement and retention, increased financial stability and overall organisational success. The book is essential reading for senior executives, leaders and professionals involved in occupational health, human resources, health, safety and wellbeing, people support, people development, employee assistance, counselling as well as students within organisational and occupational psychology.
Author: Christine L. Cho
Publisher: Taylor & Francis
ISBN: 1000624056
Category : Education
Languages : en
Pages : 260
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Book Description
This book recognizes microaggression as a pervasive issue in colleges and universities around the world and offers critical analyses of the local and institutional contexts in which such incidences of violence and discrimination occur. Authors from Egypt, Barbados, South Africa, Canada, and the United States explore the origins and forms of microaggression which impact students, faculty, and staff in higher education and address issues including xenophobia, sexual violence, linguistic discrimination, and racial prejudice. Drawing on a range of theoretical frameworks and utilizing empirical, qualitative, and ethnographic methods to consider microaggressions perpetrated by both students and staff, each chapter proposes practical ways to prevent violence through education, student agency, policy, and leadership. This book offers a contemporary global dialogue with educators and is vital reading for educators and administrators in higher education.
Author: Demircio?lu, Aytekin
Publisher: IGI Global
ISBN: 1668492962
Category : Education
Languages : en
Pages : 413
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Book Description
Global Perspectives on Value Education in Primary School is a comprehensive book edited by a renowned philosophy scholar from Kastamonu University Faculty of Humanities and Social Sciences. In this book, readers will find a comprehensive account of how value education can be effectively delivered in primary schools worldwide. It presents an extensive collection of case studies and examples of values education from different countries and cultures and examines the criteria for selecting and differentiating values that are suitable for primary school level, and the methods and approaches for effectively teaching those values. By comparing different approaches and experiences, the book provides valuable insights into the challenges and opportunities for value education in primary schools. This book is highly recommended for anyone interested in values education, including academic scholars, researchers, teachers, university students, and parents. With its rich and diverse range of perspectives and examples, it provides a compelling argument for the importance of values education in our time. Its persuasive problem and solution approach makes Global Perspectives on Value Education in Primary School an essential addition to the literature on education and philosophy.
Author: Haidar, Julieta
Publisher: Edward Elgar Publishing
ISBN: 1802205136
Category : Political Science
Languages : en
Pages : 288
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Book Description
This engaging and timely book provides an in-depth analysis of work and labour relations within global platform capitalism with a specific focus on digital platforms that organise labour processes, known as labour platforms. Well-respected contributors thoroughly examine both online and offline platforms, their distinct differences and the important roles they play for both large transnational companies and those with a smaller global reach.
Author: Tsedale M. Melaku
Publisher: Rowman & Littlefield
ISBN: 1538144387
Category : Social Science
Languages : en
Pages : 499
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Book Description
Organizations and institutions use diversity and inclusion mantras to signal opportunity and access for all. However, the real-world results are often underwhelming, and people are demanding that organizations recognize the value that diversity brings to a workplace and be held accountable to the diversity and inclusion mission statements on their websites. The Rowman & Littlefield Handbook on Workplace Diversity and Stratification provides a comprehensive yet concise overview of important issues, themes, and research regarding workplace diversity and stratification. The book analyzes present day and future implications of diversity in the workplace and offers concrete ways of developing policies and practices that will make diversity an intrinsic part of any organizational culture. Taking an interdisciplinary approach, the book covers topics including racism, sexism, socio-economic status, LGBTQ+ workers, education, intersectionality, neurodiversity, religion, and allyship. Practical, contemporary, and relevant, this is an excellent resource for anyone interested in understanding what workplace diversity and stratification mean for everyday people, institutions, and society as a whole.
Author: Ivaylo Yorgov
Publisher: Taylor & Francis
ISBN: 1000932834
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
Breaking the silence around an all-too-common problem, this book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict. Today, more than half of the world’s population is employed in the service sector. This fundamental economic shift is accompanied by heightened attention to customer service and the ‘customer is always right’ paradigm. But when customers act aggressively, everyone pays a price: frontline employees, their families, their companies, and even the abusive customers themselves. Unlike breezier titles on the subject, this book is based in academic research—exploring the ‘why?’ and ‘when?’ behind abusive behavior—that underpins its practical approach, illustrated with real-world stories from professionals on the front lines of customer service. The book’s useful tools include a sample anti-customer abuse policy and management process, a cheat sheet of practices that work for handling its consequences, a summary of effective service recovery processes and practices, and abuse-handling training list and curriculum templates. Managers and workers in customer-facing roles, in industries such as retail, hospitality, tourism, banking, and contact centers, will welcome this essential resource as part of their efforts to stop aggressive customer behavior, and improve employee morale, job satisfaction, and engagement.
