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Author: United States Government Accountability Office
Publisher: Createspace Independent Publishing Platform
ISBN: 9781719052498
Category :
Languages : en
Pages : 32
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Book Description
Social Security Administration: Better Planning Needed to Improve Service Delivery
Author: United States Government Accountability Office
Publisher: Createspace Independent Publishing Platform
ISBN: 9781719052498
Category :
Languages : en
Pages : 32
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Book Description
Social Security Administration: Better Planning Needed to Improve Service Delivery
Author: Barbara D. Bovbjerg
Publisher: DIANE Publishing
ISBN: 1437932266
Category : Political Science
Languages : en
Pages : 17
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Book Description
Millions of people rely on the services of Social Security Admin. (SSA) field offices. In FY 2009, SSA¿s approx. 1,300 field offices provided service to a record 45.1 million customers. People visit field offices to apply for Social Security cards, apply for retirement and disability benefits, request replacement benefit checks, and a host of other services. Over the last several years, growing workloads have challenged field offices¿ ability to manage work while continuing to deliver quality customer service. This testimony discusses a Jan. 2009 report on SSA field office service delivery challenges, specifically: (1) the state of SSA field office operations; and (2) the status of SSA¿s efforts to develop a plan to address future service delivery challenges.
Author: Barbara D. Bovbjerg
Publisher:
ISBN:
Category : Social security
Languages : en
Pages : 13
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Book Description
Author: Barbara D. Bovbjerg
Publisher: DIANE Publishing
ISBN: 1437913202
Category : Political Science
Languages : en
Pages : 46
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Book Description
Millions of people rely on the services of Social Security Admin. (SSA) field offices (FO). In FY 2008, SSA's 1,300 FO provided service to 44 million customers. People visit FO to apply for Social Security cards, apply for retirement and disability benefits, establish direct deposit, and other services. Over the last several years, staffing reductions have challenged FO ability to manage work while continuing to deliver quality customer service. To better understand the challenges SSA faces in delivering quality customer service, this report determined: (1) the effect that staffing reductions are having on FO operations; and (2) the challenges SSA faces in meeting service delivery needs in the future and the agency's plan for addressing them. Illustrations.
Author: United States. Social Security Administration
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 84
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Book Description
Author: United States. General Accounting Office
Publisher:
ISBN:
Category :
Languages : en
Pages : 88
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Book Description
Author: United States. General Accounting Office
Publisher:
ISBN:
Category :
Languages : en
Pages : 260
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Book Description
Author: National Research Council
Publisher: National Academies Press
ISBN: 0309103932
Category : Computers
Languages : en
Pages : 174
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Book Description
Social Security Administration Electronic Service Provision examines the Social Security Administration's (SSA's) proposed e-government strategy and provides advice on how the SSA can best deliver services to its constituencies in the future. The assessment by the Committee on the Social Security Administration's E-Government Strategy and Planning for the Future was based on (1) its examination of the SSA's current e-government strategy, including technological assumptions, performance measures and targets, planned operational capabilities, strategic requirements, and future goals; (2) its consideration of strategies, assumptions, and technical and operational requirements in comparable public- and private-sector institutions; and (3) its consideration of the larger organizational, societal, and technological context in which the SSA operates.
Author: United States. Social Security Advisory Board
Publisher:
ISBN:
Category : Social security
Languages : en
Pages : 94
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Book Description
Author: United States. Congress. House. Committee on Ways and Means. Subcommittee on Social Security
Publisher:
ISBN:
Category : Political Science
Languages : en
Pages : 120
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Book Description
