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Author: Jody Hoffer Gittell
Publisher: Stanford University Press
ISBN: 0804797048
Category : Business & Economics
Languages : en
Pages : 320
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Book Description
A guide to using positive organizational change to do more with less, from the acclaimed author of The Southwest Airlines Way. Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost. This book offers a road-tested approach for delivering these outcomes through positive organizational change. Its message comes just in time—for too many companies have gone the way of low-road strategies, such as cutting pay and perks, and working harder not smarter. Drawing on her pathbreaking research, Jody Hoffer Gittell reveals that high performance is fundamentally relational—rooted in both human and social capital. Based on this insight, she provides a unique model that will help companies build meaningful relationships among colleagues, develop smarter work processes, and design organizational structures fit for today’s pressure test. By following four organizations on their change journeys, she illustrates how “relational coordination” unfolds in real-world settings. In addition, tools for change guide readers as they learn how to implement this new model in their own workplaces.
Author: Jody Hoffer Gittell
Publisher: Stanford University Press
ISBN: 0804797048
Category : Business & Economics
Languages : en
Pages : 320
Get Book Here
Book Description
A guide to using positive organizational change to do more with less, from the acclaimed author of The Southwest Airlines Way. Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost. This book offers a road-tested approach for delivering these outcomes through positive organizational change. Its message comes just in time—for too many companies have gone the way of low-road strategies, such as cutting pay and perks, and working harder not smarter. Drawing on her pathbreaking research, Jody Hoffer Gittell reveals that high performance is fundamentally relational—rooted in both human and social capital. Based on this insight, she provides a unique model that will help companies build meaningful relationships among colleagues, develop smarter work processes, and design organizational structures fit for today’s pressure test. By following four organizations on their change journeys, she illustrates how “relational coordination” unfolds in real-world settings. In addition, tools for change guide readers as they learn how to implement this new model in their own workplaces.
Author: James F. Parker
Publisher: Pearson Prentice Hall
ISBN: 0132716151
Category : Business & Economics
Languages : en
Pages : 284
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Book Description
The #1 Principle of Sustainable Business Success Is Simpler Than You Think “Do the Right Thing is about how any company can stay true to its soul. Jim Parker’s deep and abiding belief in the power of people and culture in building a business of lasting worth is evident everywhere; so too is his humility and selflessness as a leader--his stories are not about his own achievements, which are many, but those of the people he led, one of the great success stories of our time.” --Sean Moriarty, CEO, Ticketmaster “Do the Right Thing offers insightful views into the culture, leadership, and decisions that build great companies the right way. A must read for my management team. THIS BOOK ROCKS.” --Kent Taylor, Founder and Chairman, Texas Roadhouse Restaurants “The book is a fun read filled with memorable stories that get at the heart of what it takes to lead in a way that simultaneously satisfies employees, customers, and shareholders. Jim Parker plays the role of eloquent detective and ferrets out the interweaving parts that distributed leadership, culture, values, and teamwork play as the underlying layers of a company’s success. This is a book about heroes at all levels and the environment needed to create those heroes. A must-read for today’s leaders.” --Professor Deborah Ancona, Seley Distinguished Professor of Management and Faculty Director of the MIT Leadership Center, Sloan School of Management “You’ll laugh and cry reading Jim’s book, and probably won’t be able to put it down. It will forever change the way you view the employees in your organization.” --Beverly K. Carmichael, Member, Board of Directors, Society for Human Resource Management People matter most. You know that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. No wonder so many fail–while others focused on doing the right thing remain profitable and growth oriented for decades. James F. Parker shows why “doing the right thing” isn’t just naïve “feel-goodism:” it’s the most powerful rule for business success. Parker’s stories won’t just convince you: They’ll move you. Naïve? No way. In this book, Southwest Airlines’ former CEO proves why doing what’s right is the #1 rule of business success. James F. Parker tells how after 9/11, Southwest made three pivotal decisions: no layoffs, no pay cuts, and no-hassle refunds for any customer wanting them. The result: Southwest remained profitable and its revenue passenger miles for 4Q01 held steady while the rest of its industry nearly collapsed...and Southwest’s market cap soon exceeded all its major competitors combined. These pivotal decisions grew naturally from Southwest’s culture of mutual respect and trust. Parker offers deeply personal insights into that culture, revealing how those same principles are used by other people and organizations, showing you that it’s really not that hard to Do The Right Thing! Why doing what’s right is the surest way to optimize and sustain value Putting people first...honestly, for real Finding great leaders at every level of the organization Hiring for attitude, training for skills Achieving unprecedented levels of teamwork (and fun!)
Author: Mark Williams
Publisher: Elsevier Health Sciences
ISBN: 1416002235
Category : Medical
Languages : en
Pages : 1070
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Book Description
This new title is the first clinical reference to address hospital-based medicine in a comprehensive, practical manner. Nationally recognized experts equip readers with actionable guidance on key areas such as evidence-based practice, clinical care delivery, peri-operative care, and managing hospital and program systems issues, making it easier than ever for providers to offer optimal care to every hospitalized patient.
Author: James F. Parker
Publisher:
ISBN:
Category :
Languages : en
Pages : 9
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Book Description
This Element is an excerpt from Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (9780132343343) by James F. Parker. Available in print and digital formats. Why teamwork across organizational boundaries is even more important than you realize-and how you can promote it. The term Jody Hoffer Gittell used to describe Southwest's greatest competitive advantage, ""relational coordination, "" is basically an academic term for teamwork. In other words, people work across functional lines to achieve common goals. Through field research and statistical analysis, G.
Author: Jody Hoffer Gittell
Publisher: McGraw Hill Professional
ISBN: 0071621814
Category : Business & Economics
Languages : en
Pages : 353
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Book Description
In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest, most important, and increasingly complex industries. High Performance Healthcare explains the critical concept of “relational coordination”—coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients. Using Gittell’s innovative management methods, you will improve quality, maximize efficiency, and compete more effectively. High Performance Healthcare walks you step by step through the process of: Identifying weak areas of relational coordination within your organization Transforming work practices that are creating barriers to relational coordination Building a high performance work system to foster consistent relational coordination across all disciplines The book includes case studies illustrating how some healthcare organizations are already transforming themselves using Gittell’s proven tools. It concludes by identifying industry-level obstacles to high performance healthcare and showing how individual organizations and their leaders can support sweeping change at the highest levels. Policy changes and increased access to care will not alone answer the healthcare industry’s problems. Timely, accurate, problem-solving communication that crosses all organizational boundaries is a powerful response to business as usual. High Performance Healthcare explains exactly how to achieve this crucial dynamic, providing a long-awaited cure to an industry in crisis.
Author: Jody Hoffer Gittell
Publisher: McGraw Hill Professional
ISBN: 0071428976
Category : Business & Economics
Languages : en
Pages : 338
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Book Description
"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry." --Gerard Arpey, CEO, American Airlines "Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times." --Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to: Lead with credibility and caring Invest in frontline leaders Hire and train for relational competence Use conflicts to build relationships Make unions its partners, not its adversaries Build relationships with its suppliers
Author: Jody Hoffer Gittell
Publisher: Routledge
ISBN: 1000391639
Category : Business & Economics
Languages : en
Pages : 196
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Book Description
This guidebook goes beyond people analytics to provide a research-based, practice-tested methodology for doing relational analytics, based on the science of relational coordination. We are witnessing a revolution in people analytics, where data are used to identify and leverage human talent to drive performance outcomes. Today’s workplace is interdependent, however, and individuals drive performance through networks that span department, organization and sector boundaries. This book shares the relational coordination framework, with a validated scalable analytic tool that has been used successfully across dozens of countries and industries to understand, measure and influence networks of relationships in and across organizations, and which can be applied at any level in the private and public sectors worldwide. Graduate students and practitioners in human resource management, health policy and management, organizational behavior, engineering and network analysis will appreciate the methodology and hands-on guidance this book provides, with its focus on identifying, analyzing and building networks of productive interdependence. Online resources include data appendices and statistical commands that can be used to conduct all these analyses in readers’ own organizations.
Author: Margalina, Vasilica-Maria
Publisher: IGI Global
ISBN: 1799818616
Category : Business & Economics
Languages : en
Pages : 427
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Book Description
Numerous clothing industries face highly dynamic environments, and growth in this environment depends upon both external and internal factors. External factors are represented by aggressive competition and volatile product demand. Internally, the industry must face an increasingly shorter life cycle of the product and the need to innovate both product and organizational development. The competitive advantage of the industry lies in its ability to design a value-creating system based on the management of both external and internal relationships. The successful management of these relationships relies not only on successful customer relationship management but also on effective product supply and demand upkeep. Management and Inter/Intra Organizational Relationships in the Textile and Apparel Industry provides emerging research exploring relevant theoretical frameworks and the latest empirical research underlining the complexity of management applications within the textile industry. Featuring coverage on a broad range of topics such as consumer relationships, cultural identity, and organizational culture, this book is ideally designed for researchers, academicians, professionals, and students working in various disciplines including management, industrial organization, organizational behavior, human resource management, decision science, design science, and information and communication. Moreover, the book will provide insights and support executives and managers of the textile and apparel industry concerned with the ethic design, contamination, and the management relationships with workers, customers, suppliers, the community, and organizational development.
Author: Tim P. McMahon
Publisher: Routledge
ISBN: 1000422453
Category : Business & Economics
Languages : en
Pages : 218
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Book Description
Based on a case study of leadership communication in a time of organizational change, this book gives new leaders insights into the tools and skills needed to become effective, motivating communicators in their leadership careers. Taking a holistic approach to communication and leadership, the book argues that employees buy in to change when they collectively feel engaged in meaningful work that will enrich the lives of customers, employees, and investors. Based on ethnographic research, it approaches the topic through an absorbing fiction-like retelling of an organization’s successful navigation of change against the backdrop of the 2007 mortgage crisis. In doing so, it establishes a framework for leaders to understand the principles behind how and why buy-in is generated in organizations. This unique approach allows readers to visualize leadership communication principles in practice. Fostering Employee Buy-in is ideal as a supplementary text in introductory leadership communication, management, and business courses or as a text for new leaders interested in inspiring organizational change.
Author: Saravanan Krishnan
Publisher: CRC Press
ISBN: 1003837506
Category : Computers
Languages : en
Pages : 363
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Book Description
- Covers all major aspects of federated learning in various applications. - Presents the framework and important key aspects of federated machine learning. Major use cases like healthcare, industrial automation, blockchain and IoT are discussed in this book. - Includes a wide variety of topics, thus offers readers multiple perspectives on a variety of disciplines included in a number of chapters.
