Service Support Management A Complete Guide - 2019 Edition PDF Download
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Author: Gerardus Blokdyk
Publisher: Emereo Pty Limited - 5starcooks
ISBN: 9780655813415
Category :
Languages : en
Pages : 318
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Book Description
How much does it cost? What is the problem or issue? Who needs budgets? Do you need different information or graphics? How can you measure Service Support Management in a systematic way? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Support Management investments work better. This Service Support Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Support Management Self-Assessment. Featuring 998 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Support Management improvements can be made. In using the questions you will be better able to: - diagnose Service Support Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Support Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Support Management Scorecard, you will develop a clear picture of which Service Support Management areas need attention. Your purchase includes access details to the Service Support Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Support Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: Emereo Pty Limited - 5starcooks
ISBN: 9780655811794
Category :
Languages : en
Pages : 320
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Book Description
What were the criteria for evaluating a Service Support Management Tools pilot? What Service Support Management Tools standards are applicable? What are the potential basics of Service Support Management Tools fraud? What other jobs or tasks affect the performance of the steps in the Service Support Management Tools process? In retrospect, of the projects that you pulled the plug on, what percent do you wish had been allowed to keep going, and what percent do you wish had ended earlier? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Support Management Tools investments work better. This Service Support Management Tools All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Support Management Tools Self-Assessment. Featuring 998 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Support Management Tools improvements can be made. In using the questions you will be better able to: - diagnose Service Support Management Tools projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Support Management Tools and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Support Management Tools Scorecard, you will develop a clear picture of which Service Support Management Tools areas need attention. Your purchase includes access details to the Service Support Management Tools self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Support Management Tools Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: Emereo Pty Limited - 5starcooks
ISBN: 9780655813415
Category :
Languages : en
Pages : 318
Get Book Here
Book Description
How much does it cost? What is the problem or issue? Who needs budgets? Do you need different information or graphics? How can you measure Service Support Management in a systematic way? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Support Management investments work better. This Service Support Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Support Management Self-Assessment. Featuring 998 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Support Management improvements can be made. In using the questions you will be better able to: - diagnose Service Support Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Support Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Support Management Scorecard, you will develop a clear picture of which Service Support Management areas need attention. Your purchase includes access details to the Service Support Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Support Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Blokdyk, Gerardus
Publisher: Emereo
ISBN: 0655593772
Category : Business & Economics
Languages : en
Pages : 327
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Book Description
When doing a DR drill, have you found the run book to be out of sync with the current configuration? How many man-hours can be recovered through effective configuration management? Do you need a new release, version or patch level of the software? Is the service usage appropriate to capacity? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Software Change and Configuration Management investments work better. This Software Change and Configuration Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Software Change and Configuration Management Self-Assessment. Featuring 965 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software Change and Configuration Management improvements can be made. In using the questions you will be better able to: - diagnose Software Change and Configuration Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software Change and Configuration Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software Change and Configuration Management Scorecard, you will develop a clear picture of which Software Change and Configuration Management areas need attention. Your purchase includes access details to the Software Change and Configuration Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Software Change and Configuration Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655811626
Category :
Languages : en
Pages : 308
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Book Description
What do your reports reflect? Are there any activities that you can take off your to do list? Will service management tools have an impact on current business continuity, disaster recovery processes and/or infrastructure? Where can you go to verify the info? How do you improve service management tools service perception, and satisfaction? This premium Service Management Tools self-assessment will make you the assured Service Management Tools domain specialist by revealing just what you need to know to be fluent and ready for any Service Management Tools challenge. How do I reduce the effort in the Service Management Tools work to be done to get problems solved? How can I ensure that plans of action include every Service Management Tools task and that every Service Management Tools outcome is in place? How will I save time investigating strategic and tactical options and ensuring Service Management Tools costs are low? How can I deliver tailored Service Management Tools advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Service Management Tools essentials are covered, from every angle: the Service Management Tools self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Service Management Tools outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Service Management Tools practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Service Management Tools are maximized with professional results. Your purchase includes access details to the Service Management Tools self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Management Tools Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Kevin J. Smith
Publisher: Outskirts Press
ISBN: 057818897X
Category : Business & Economics
Languages : en
Pages : 459
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Book Description
This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655847106
Category :
Languages : en
Pages : 302
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Book Description
Is supporting Software Service Management documentation required? Has the Software Service Management value of standards been quantified? What can you control? What are the short and long-term Software Service Management goals? Who is responsible for Software Service Management? This exclusive Software Service Management self-assessment will make you the trusted Software Service Management domain visionary by revealing just what you need to know to be fluent and ready for any Software Service Management challenge. How do I reduce the effort in the Software Service Management work to be done to get problems solved? How can I ensure that plans of action include every Software Service Management task and that every Software Service Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Software Service Management costs are low? How can I deliver tailored Software Service Management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Software Service Management essentials are covered, from every angle: the Software Service Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Software Service Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Software Service Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Software Service Management are maximized with professional results. Your purchase includes access details to the Software Service Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Software Service Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655519546
Category :
Languages : en
Pages : 328
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Book Description
Does your organization have procedures in place to identify the information technology related requirements of users with disabilities? In your organization, which group oversees/coordinates your Service Management capabilities? Which two other Service Management disciplines does Release Management work with most closely? Is the equipment to be monitored already digitally enabled? Whats the ticketing tool used for logging and tracking Service Management tickets/changes? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Management investments work better. This Service Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Management Self-Assessment. Featuring 1038 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Management improvements can be made. In using the questions you will be better able to: - diagnose Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Management Scorecard, you will develop a clear picture of which Service Management areas need attention. Your purchase includes access details to the Service Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655535478
Category :
Languages : en
Pages : 316
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Book Description
Are you getting a lot of repeat incidents? What is the current service desk service management tool and version? What are the benefits of implementing a web based chat functionality with the service desk for large shared service organizations? What scopes of support will the support center deliver (application support, hardware support, remote support, desk-side support)? Why a service desk? This valuable Help Desk Management self-assessment will make you the entrusted Help Desk Management domain veteran by revealing just what you need to know to be fluent and ready for any Help Desk Management challenge. How do I reduce the effort in the Help Desk Management work to be done to get problems solved? How can I ensure that plans of action include every Help Desk Management task and that every Help Desk Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Help Desk Management costs are low? How can I deliver tailored Help Desk Management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Help Desk Management essentials are covered, from every angle: the Help Desk Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Help Desk Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Help Desk Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Help Desk Management are maximized with professional results. Your purchase includes access details to the Help Desk Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Help Desk Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655827771
Category :
Languages : en
Pages : 300
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Book Description
Who do we want your customers to become? Is the quality assurance team identified? What does your operating model cost? How do you verify performance? How do you measure improved IT Service Support service perception, and satisfaction? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Service Support investments work better. This IT Service Support All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth IT Service Support Self-Assessment. Featuring 916 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Service Support improvements can be made. In using the questions you will be better able to: - diagnose IT Service Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in IT Service Support and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the IT Service Support Scorecard, you will develop a clear picture of which IT Service Support areas need attention. Your purchase includes access details to the IT Service Support self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific IT Service Support Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655818281
Category :
Languages : en
Pages : 310
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Book Description
Is customer service and support realistic, or are you setting yourself up for failure? What output to create? What do you want to improve? Do you have an issue in getting priority? What improvements have been achieved? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service And Support investments work better. This Customer Service And Support All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Service And Support Self-Assessment. Featuring 909 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service And Support improvements can be made. In using the questions you will be better able to: - diagnose Customer Service And Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service And Support and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service And Support Scorecard, you will develop a clear picture of which Customer Service And Support areas need attention. Your purchase includes access details to the Customer Service And Support self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Service And Support Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
