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Author: H. David Sherman
Publisher: Springer Science & Business Media
ISBN: 0387332316
Category : Business & Economics
Languages : en
Pages : 344
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Book Description
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Author: H. David Sherman
Publisher: Springer Science & Business Media
ISBN: 0387332316
Category : Business & Economics
Languages : en
Pages : 344
Get Book Here
Book Description
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Author: Faridah Djellal
Publisher: Edward Elgar Publishing
ISBN: 1848444966
Category : Business & Economics
Languages : en
Pages : 261
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Book Description
The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.
Author: Ali Emrouznejad
Publisher: Springer
ISBN: 3662434377
Category : Business & Economics
Languages : en
Pages : 405
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Book Description
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Author: D. Scott Sink
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 554
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Book Description
Written by a well-known authority in the field, this practical reference focuses on the definition of productivity and how increasing productivity is measured, managed, paid for, and improved. Discusses performance appraisal systems, trends in productivity, and the design and implementation of successful productivity management systems, highlighting strategic planning, action planning, and effective implementation as critical components of productivity management. Includes case studies, exercises, and software support.
Author: Prem Vrat
Publisher: Alpha Science Int'l Ltd.
ISBN: 9788173191473
Category : Business & Economics
Languages : en
Pages : 334
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Book Description
Defining productivity in its broader and holistic perspective, this text attempts to clarify many difficulties in conventional approaches. It proposes a model which is applicable for productivity measurement in manufacturing and the service sector and presents case studies.
Author: David J. Sumanth
Publisher: McGraw-Hill Companies
ISBN:
Category : Business & Economics
Languages : en
Pages : 584
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Book Description
Author: Joseph Prokopenko
Publisher: International Labour Organization
ISBN: 9789221059011
Category : Business & Economics
Languages : en
Pages : 312
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Book Description
Dealing with such productivity improvement programmes as action learning, quality circles, inter-firm comparisons and business clinics, this book also offers information on the most important areas in which productivity can be improved and on techniques field-tested in developing countries.
Author: Diwas Kc
Publisher:
ISBN: 9781680836660
Category : Business & Economics
Languages : en
Pages : 112
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Book Description
This monograph reviews the existing literature in operations management on worker productivity and outlines interesting and promising areas of future research. It looks at the individual worker as the atomic unit of analysis in order to examine the drivers that impact worker output.
Author: Kory Kogon
Publisher: Simon and Schuster
ISBN: 1476711712
Category : Business & Economics
Languages : en
Pages : 288
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Book Description
"Time management for the 21st century"--Jacket.
Author: Claudia Lehmann
Publisher: Springer
ISBN: 3658230363
Category : Business & Economics
Languages : en
Pages : 344
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Book Description
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
