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Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488892790
Category : Reference
Languages : en
Pages : 238
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Book Description
The one-stop-source powering Service Operation success, jam packed with ready to use insights for success, loaded with all the data you need to decide how to gain and move ahead. An one-of-a-kind book, based on extensive research, this reveals the best practices of the most successful Service Operation knowledge mavens, those who are adept at continually innovating and seeing opportunity where others do not. This is the first place to go for Service Operation innovation, in today's knowledge-driven business environment, professionals face particular challenges as their purpose is to discover or develop new concepts, products, or processes; the pressure to perform is intense. This title is the entryway to a single source for innovation. BONUS: Included with the book come numerous real-world Service Operation blueprints, presentations and templates ready for you to download and use. This book addresses the crucial issue of Service Operation adoption by presenting the facts to move beyond general observation. The model underpinning this book has been used as a predictive decision tool, tracking thousands of innovations for over more than a decade. And...this all-encompassing analysis focuses on key areas of future Service Operation growth.
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488892790
Category : Reference
Languages : en
Pages : 238
Get Book
Book Description
The one-stop-source powering Service Operation success, jam packed with ready to use insights for success, loaded with all the data you need to decide how to gain and move ahead. An one-of-a-kind book, based on extensive research, this reveals the best practices of the most successful Service Operation knowledge mavens, those who are adept at continually innovating and seeing opportunity where others do not. This is the first place to go for Service Operation innovation, in today's knowledge-driven business environment, professionals face particular challenges as their purpose is to discover or develop new concepts, products, or processes; the pressure to perform is intense. This title is the entryway to a single source for innovation. BONUS: Included with the book come numerous real-world Service Operation blueprints, presentations and templates ready for you to download and use. This book addresses the crucial issue of Service Operation adoption by presenting the facts to move beyond general observation. The model underpinning this book has been used as a predictive decision tool, tracking thousands of innovations for over more than a decade. And...this all-encompassing analysis focuses on key areas of future Service Operation growth.
Author: Rachid El-Azouzi
Publisher: Springer
ISBN: 9811016275
Category : Technology & Engineering
Languages : en
Pages : 693
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Book Description
This volume offers the proceedings of the 2nd UNet conference, held in Casablanca May 30 - June 1, 2016. It presents new trends and findings in hot topics related to ubiquitous computing/networking, covered in three tracks and three special sessions: Main Track 1: Context-Awareness and Autonomy Paradigms Track Main Track 2: Mobile Edge Networking and Virtualization Track Main Track 3: Enablers, Challenges and Applications Special Session 1: Smart Cities and Urban Informatics for Sustainable Development Special Session 2: Unmanned Aerial Vehicles From Theory to Applications Special Session 3: From Data to Knowledge: Big Data applications and solutions
Author: Mahmoud A. Al-Odeh
Publisher: Rylanbooks
ISBN: 1607979020
Category : Business & Economics
Languages : en
Pages :
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Book Description
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488893322
Category : Reference
Languages : en
Pages : 226
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Book Description
The one-stop-source powering Service Strategy success, jam-packed with ready to use insights for success, loaded with all the data you need to decide how to gain and move ahead. An one-of-a-kind book, based on extensive research, this reveals the best practices of the most successful Service Strategy knowledge mavens, those who are adept at continually innovating and seeing opportunity where others do not. This is the first place to go for Service Strategy innovation, in today's knowledge-driven business environment, professionals face particular challenges as their purpose is to discover or develop new concepts, products, or processes; the pressure to perform is intense. This title is the entryway to a single source for innovation. BONUS: Included with the book come numerous real-world Service Strategy blueprints, presentations and templates ready for you to download and use. This book addresses the crucial issue of Service Strategy adoption by presenting the facts to move beyond general observation. The model underpinning this book has been used as a predictive decision tool, tracking thousands of innovations for over more than a decade. And...this all-encompassing analysis focuses on key areas of future Service Strategy growth.
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781489101679
Category : Reference
Languages : en
Pages : 150
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Book Description
Starting out with Service Level Management means being unsure about what to do, how to start and how to get the most out of it; preparing for success, and avoiding failure. There is enormous satisfaction in seeing the change succeed, overcoming the obstacles in the way to reap the rewards and benefits that using Service Level Management brings. Don't embark on the change unprepared or it will be doomed to fail. But it's my guess that since you're reading this, the forces of change have already been set in motion, and there is no going back. What you need is the resources, knowledge, and confidence required to overcome uncertainty and face Service Level Management changes. The job can be accomplished by having a roadmap and experiences from previous Service Level Management changes. This is where this book is your guide and roadmap. You will be able to relate to the experiences laid out in its resources covering all aspects of any Service Level Management initiative. Use it, and its INCLUDED resources, to get a strong foundation. It will provide aid, advice, blueprints, road maps en templates when you need it most. The book reflects the reality that the fastest way to learn about Service Level Management is from experiences, knowing about the ins and outs of employment and career developments, trends and popularity, relevant knowledge and patents AND the INCLUDED downloadable resources on Service Level Management Blueprints, Templates and Presentations. Whatever makes you decide to take on the change: growing business initiatives or career development plans, you are ready for a Service Level Management Change. The book and accompanying toolkit is your gateway and will fully support your commitment in moving forward and energize yourself and others.
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488897092
Category : Reference
Languages : en
Pages : 124
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Book Description
The one-stop-source powering IT Service Management success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful IT Service Management knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for IT Service Management innovation - INCLUDED are numerous real-world IT Service Management blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: What do enterprises really want from IT service management (ITSM)? What are the best practices in knowledge management for IT Service management (ITSM)? What is the size of the it service management market in the us? IT Service Management (ITSM): What companies supply IT to commercial banks? IT Service Management (ITSM): How to overcome the resistance to document the IT infrastructure in an organization? IT Service Management (ITSM): What are the deal breakers for ISO20000 certification? Do companies like Apple, Google, Facebook, Twitter use the ITIL (IT Service Management) process framework for IT operations? What are the key differences between ITAM (IT asset management) and ITSM (IT service management)? IT Service Management (ITSM): What are your ways to fix the Shadow IT phenomenon ? Do you think they are effective? ...and much more..."
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488895227
Category : Reference
Languages : en
Pages : 230
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Book Description
The one-stop-source powering Service Desk success, jam-packed with ready to use insights for success, loaded with all the data you need to decide how to gain and move ahead. An one-of-a-kind book, based on extensive research, this reveals the best practices of the most successful Service Desk knowledge mavens, those who are adept at continually innovating and seeing opportunity where others do not. This is the first place to go for Service Desk innovation, in today's knowledge-driven business environment, professionals face particular challenges as their purpose is to discover or develop new concepts, products, or processes; the pressure to perform is intense. This title is the entryway to a single source for innovation. BONUS: Included with the book come numerous real-world Service Desk blueprints, presentations and templates ready for you to download and use. This book addresses the crucial issue of Service Desk adoption by presenting the facts to move beyond general observation. The model underpinning this book has been used as a predictive decision tool, tracking thousands of innovations for over more than a decade. And...this all-encompassing analysis focuses on key areas of future Service Desk growth.
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488895760
Category : Reference
Languages : en
Pages : 198
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Book Description
The one-stop-source powering Service Portfolio Management success, jam-packed with ready to use insights for success, loaded with all the data you need to decide how to gain and move ahead. An one-of-a-kind book, based on extensive research, this reveals the best practices of the most successful Service Portfolio Management knowledge mavens, those who are adept at continually innovating and seeing opportunity where others do not. This is the first place to go for Service Portfolio Management innovation, in today's knowledge-driven business environment, professionals face particular challenges as their purpose is to discover or develop new concepts, products, or processes; the pressure to perform is intense. This title is the entryway to a single source for innovation. BONUS: Included with the book come numerous real-world Service Portfolio Management blueprints, presentations and templates ready for you to download and use. This book addresses the crucial issue of Service Portfolio Management adoption by presenting the facts to move beyond general observation. The model underpinning this book has been used as a predictive decision tool, tracking thousands of innovations for over more than a decade. And...this all-encompassing analysis focuses on key areas of future Service Portfolio Management growth.
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781488897535
Category : Reference
Languages : en
Pages : 170
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Book Description
The one-stop-source powering IT Services success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful IT Services knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for IT Services innovation - INCLUDED are numerous real-world IT Services blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: When should your company outsource its IT services? How is valuing an IT services company different from valuing a Non-IT services company? What are some tips on managing an IT services company? What makes a good enterprise software / IT services sales person? How does an IT services company work? What is a good software for SLA (IT Services) Monitoring? How could an IT services firm improve its operating margins? How do I sell IT services? How can I market my IT services business? What are the best paid IT services provided by companies? What is enterprise IT services? Are there any companies that provide outsourced IT services for startups? In what ways are IT services, consulting, outsourcing companies cheating their clients? ...and much more..."
Author: Gerard Blokdijk
Publisher: Complete Publishing
ISBN: 9781489101785
Category : Reference
Languages : en
Pages : 224
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Book Description
Starting out with Customer Service means being unsure about what to do, how to start and how to get the most out of it; preparing for success, and avoiding failure. There is enormous satisfaction in seeing the change succeed, overcoming the obstacles in the way to reap the rewards and benefits that using Customer Service brings. Don't embark on the change unprepared or it will be doomed to fail. But it's my guess that since you're reading this, the forces of change have already been set in motion, and there is no going back. What you need is the resources, knowledge, and confidence required to overcome uncertainty and face Customer Service changes. The job can be accomplished by having a roadmap and experiences from previous Customer Service changes. This is where this book is your guide and roadmap. You will be able to relate to the experiences laid out in its resources covering all aspects of any Customer Service initiative. Use it, and its INCLUDED Working Documents for Leaders, to get a strong foundation. It will provide aid, advice, blueprints, road maps en templates when you need it most. The book reflects the reality that the fastest way to learn about Customer Service is from experiences, knowing about the ins and outs of employment and career developments, trends and popularity, relevant knowledge and patents AND the INCLUDED downloadable resources on Customer Service Blueprints, Templates and Presentations: Working Documents for Leaders. Whatever makes you decide to take on the change: growing business initiatives or career development plans, you are ready for a Customer Service Change. The book and accompanying toolkit is your gateway and will fully support your commitment in moving forward and energize yourself and others.
