Service offerings and agreements ITIL V3 intermediate capability handbook PDF Download

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Service offerings and agreements ITIL V3 intermediate capability handbook

Service offerings and agreements ITIL V3 intermediate capability handbook PDF Author: Alison Cartlidge
Publisher: The Stationery Office
ISBN: 9780113312702
Category : Business & Economics
Languages : en
Pages : 148

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Book Description
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.