Service Management Plan PDF Download
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Author: U.S. Fish and Wildlife Service
Publisher:
ISBN:
Category :
Languages : en
Pages : 60
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Book Description
Author: U.S. Fish and Wildlife Service
Publisher:
ISBN:
Category :
Languages : en
Pages : 60
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Book Description
Author: Judith S. Hurwitz
Publisher: John Wiley & Sons
ISBN: 0470529083
Category : Computers
Languages : en
Pages : 338
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Book Description
A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
Author: Dolf van der Haven
Publisher: Van Haren
ISBN: 9401807027
Category : Architecture
Languages : en
Pages : 81
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Book Description
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 768
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 272
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Book Description
Author: United States. Forest Service. Southern Region
Publisher:
ISBN:
Category : Forest management
Languages : en
Pages : 616
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 492
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 480
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 518
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Book Description
Author: Rob England
Publisher: Two Hills Ltd
ISBN:
Category : Business & Economics
Languages : en
Pages : 119
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Book Description
Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.
