Service Automation Foundation Courseware PDF Download
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Author: Jan Willem Middelburg
Publisher: Van Haren
ISBN: 9401802084
Category : Architecture
Languages : en
Pages : 147
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Book Description
Besides the Service Automation Foundation Courseware (ISBN: 9789401802062) publication you are advised to obtain the publication Service Automation Framework (ISBN: 9789401800624). Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This 2 day course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company. The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.
Author: Jan Willem Middelburg
Publisher: Van Haren
ISBN: 9401802084
Category : Architecture
Languages : en
Pages : 147
Get Book Here
Book Description
Besides the Service Automation Foundation Courseware (ISBN: 9789401802062) publication you are advised to obtain the publication Service Automation Framework (ISBN: 9789401800624). Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This 2 day course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company. The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.
Author: Van Haren Learning Solutions a.o.
Publisher: Van Haren
ISBN: 9401803943
Category : Architecture
Languages : en
Pages : 199
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Book Description
Besides the ITIL® 4 Foundation Courseware - English (ISBN: 978 94 018 0394 6) publication you are advised to obtain the ITIL® 4 - A Pocket Guide (ISBN: 978 94 018 0439 4). The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management. Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam. Candidates wishing to be trained and pass the exam for this qualification would be recommended to have a general awareness of IT and appreciation of their own business environment. You’ll learn: • Understand the key concepts of service management • Understand how the ITIL guiding principles can help an organization adopt and adapt service management • Understand the four dimensions of service management • Understand the purpose and components of the ITIL service value system • Understand the activities of the service value chain, and how they interconnect • Know the purpose and key terms of 18 ITIL practices • Understand 7 ITIL practices ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students. Any course should always include an exam.
Author: Helen Morris
Publisher: Van Haren
ISBN: 9401802637
Category : Architecture
Languages : en
Pages : 257
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Book Description
Besides the VeriSMTM – Foundation Courseware (ISBN: 9789401802628) publication you are advised to obtain the publication VeriSMTM - A service management approach for the digital age (ISBN: 9789401802406). Contact us at
[email protected] to find out more about our Courseware Partnership. This training material covers the syllabus for the VeriSMTM Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSMTM Foundation certification. VeriSMTM Foundation consists of two parts: VeriSMTM Essentials and VeriSMTM Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSMTM Plus training only. When they pass the VeriSMTM Plus exam they receive the VeriSMTM Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSMTM Essentials training only. Students who pass the VeriSMTM Essentials exam, receive the VeriSMTM Essentials certificate. If they pass the VeriSMTM Plus exam later, they will automatically receive the VeriSMTM Foundation certificate. The courseware covers the following topics: • The Service Organization (Essentials) • Service culture (Essentials) • People and organizational structure (Essentials) • The VeriSMTM model (both) • Progressive practices (Plus) • Innovative technologies (Plus) VeriSMTM is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSMTM is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSMTM is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.
Author: Frank Outvorst
Publisher: Van Haren
ISBN: 9401811776
Category : Architecture
Languages : en
Pages : 249
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Book Description
BiSL®, Business Information Services Library, is the framework for business information management. Since the introduction of BiSL, the model has become the standard in Business Information Management (BIM). BiSL offers a structure and guideline for BIM. BiSL establishes connections between operational information management and strategic information management and provides tools for the (further) professionalization of business information management. All these topics are covered in this training material, which supports the preparation for various official BiSL exams such as those of APMG-international (BiSL Foundation), EXIN (Business information management) and Van Haren Certify (BiSL Foundation). The BiSL Foundation exam. In combination with the explanations of the training materials by your instructor, you can prepare optimally for the exam. This training addresses the principles of BiSL and the process framework defined by BiSL. The principles and the framework as a whole, the executive processes (divided into usage management, functionality management, and connecting processes), the controlling processes, and the directive processes are discussed. There is ample opportunity for the exchange of experiences, always returning to the theory. The courseware consists of: handouts, exercises, articles, and a practice exam.Target audience: information management, functional management employees, and IT professionals who want to better understand the demand side.The presentations explain the theory. With the practice assignments, you can further familiarize yourself with the material during the training. The questions of the practice exam give an insight into what you can expect on the exam. This training material fully aligns with the publication BiSL, a framework for business information management. The following updates have been included in this courseware. A new process has been described: Operational chain alignment. The arrangement of the processes in the controlling layer has changed. More attention is paid to topics such as Big Data, Cloud, security, and chains. Attention is given to several other frameworks, models, and standards. The position and context of business information management are more clearly described. Compared to the previous edition of this training material, adjustments have been made only on the necessary substantive points, ensuring alignment with the new edition of the framework. In terms of structure/composition, both of the course content and of the various assignments and exercises, the course material has remained unchanged.
Author: United States. Internal Revenue Service
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 140
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Book Description
Author: David F. Noble
Publisher: Aakar Books
ISBN: 9788187879275
Category : Education
Languages : en
Pages : 142
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Book Description
An analysis that cuts through the rhetorical claims of the higher education through internet that these developments will bring benefits for all.
Author: Great Britain. Office of Government Commerce
Publisher: The Stationery Office
ISBN: 0113310455
Category : Business & Economics
Languages : en
Pages : 278
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Book Description
Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Author: Claire Agutter
Publisher: Van Haren
ISBN: 9401803714
Category : Architecture
Languages : en
Pages : 530
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Book Description
VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance.
Author: David S. Bright
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 1264
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Book Description
Principles of Management is designed to meet the scope and sequence requirements of the introductory course on management. This is a traditional approach to management using the leading, planning, organizing, and controlling approach. Management is a broad business discipline, and the Principles of Management course covers many management areas such as human resource management and strategic management, as well as behavioral areas such as motivation. No one individual can be an expert in all areas of management, so an additional benefit of this text is that specialists in a variety of areas have authored individual chapters. This is an adaptation of Principles of Management by OpenStax. You can access the textbook as pdf for free at openstax.org. Minor editorial changes were made to ensure a better ebook reading experience. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution 4.0 International License.
Author: Gilles Barthe
Publisher: Cambridge University Press
ISBN: 110848851X
Category : Computers
Languages : en
Pages : 583
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Book Description
This book provides an overview of the theoretical underpinnings of modern probabilistic programming and presents applications in e.g., machine learning, security, and approximate computing. Comprehensive survey chapters make the material accessible to graduate students and non-experts. This title is also available as Open Access on Cambridge Core.
