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Author: Jay Liebowitz
Publisher: Morgan Kaufmann
ISBN: 0128053372
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
Successes and Failures of Knowledge Management highlights examples from across multiple industries, demonstrating where the practice has been implemented well—and not so well—so others can learn from these cases during their knowledge management journey. Knowledge management deals with how best to leverage knowledge both internally and externally in organizations to improve decision-making and facilitate knowledge capture and sharing. It is a critical part of an organization's fabric, and can be used to increase innovation, improve organizational internal and external effectiveness, build the institutional memory, and enhance organizational agility. Starting by establishing KM processes, measures, and metrics, the book highlights ways to be successful in knowledge management institutionalization through learning from sample mistakes and successes. Whether an organization is already implementing KM or has been reluctant to do so, the ideas presented will stimulate the application of knowledge management as part of a human capital strategy in any organization. - Provides keen insights for knowledge management practitioners and educators - Conveys KM lessons learned through both successes and failures - Includes straightforward, jargon-free case studies and research developed by the leading KM researchers and practitioners across industries
Author: Jay Liebowitz
Publisher: Morgan Kaufmann
ISBN: 0128053372
Category : Business & Economics
Languages : en
Pages : 242
Get Book Here
Book Description
Successes and Failures of Knowledge Management highlights examples from across multiple industries, demonstrating where the practice has been implemented well—and not so well—so others can learn from these cases during their knowledge management journey. Knowledge management deals with how best to leverage knowledge both internally and externally in organizations to improve decision-making and facilitate knowledge capture and sharing. It is a critical part of an organization's fabric, and can be used to increase innovation, improve organizational internal and external effectiveness, build the institutional memory, and enhance organizational agility. Starting by establishing KM processes, measures, and metrics, the book highlights ways to be successful in knowledge management institutionalization through learning from sample mistakes and successes. Whether an organization is already implementing KM or has been reluctant to do so, the ideas presented will stimulate the application of knowledge management as part of a human capital strategy in any organization. - Provides keen insights for knowledge management practitioners and educators - Conveys KM lessons learned through both successes and failures - Includes straightforward, jargon-free case studies and research developed by the leading KM researchers and practitioners across industries
Author: Richard Metheny
Publisher:
ISBN: 9780979522826
Category :
Languages : en
Pages : 204
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Book Description
The Aware Leader: Self-Knowledge is the Key to Your Success advises leaders that Self-Awareness is the deciding factor in their success. To be an effective leader, an executive needs to know himself or herself. This book is an accessible, illuminating personal development guide towards success for the individual and the organization.
Author: David Oliver
Publisher: Springer Science & Business Media
ISBN: 1848002076
Category : Computers
Languages : en
Pages : 282
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Book Description
Dave Oliver, Celia Romm and Fay Sudweeks This book follows previous texts: Celia Romm and Fay Sudweeks (eds) (1998), Doing Business Electronically: A Global Perspective of Electronic Commerce, and Fay Sudweeks and Celia Romm (eds) (1999) Doing Business on the Internet: Opportunities and Pitfalls. Not only is this current book about doing something, but it also aims to present insights into how electronic commerce impacts upon the lives of everyday people; in other words, how electronic commerce is received, as well as how it is ‘done’. Accessing the Internet on a regular basis has become an established activity for many people. This activity gives academics and researchers the opportunity to observe and study the nature and effects of this engagement in society. The influence of the Internet in our social fabric also provides the incentive for organizations to implement a web presence. As expressed in the title Self-Service on the Internet: Expectations and Experiences, we aim to present the expectations or reasons for the availability of various services on the Internet, and social responses to these developments, i. e. the experiences. These are the two main dimensions to the chapters presented in this book. The major component in the title is self-service on the Internet. The term electronic commerce is too restrictive for our purpose as it tends towards commercial overtones, which do not especially concern us.
Author:
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 40
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Book Description
Author: Francoise Tourniaire
Publisher: Lulu.com
ISBN: 1329873319
Category : Business & Economics
Languages : en
Pages : 389
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Book Description
Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers? The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find: - Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results. - Nuanced recommendations to build or improve your organization. - Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates.
Author: George Fewquay
Publisher: Dorrance Publishing
ISBN: 1480904090
Category : Self-Help
Languages : en
Pages : 30
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Book Description
George Fewquay is the editor of this self-help personal development and leadership guide. In 1987 George founded Youth and Children Services, Inc., a non-profit organization for at-risk children and youth, for the purpose of providing short-term housing and care. Presently, George serves as the volunteer president and consultant and is responsible for development of programs. In addition, George has worked with delinquent youth for ten years and received his college training in the area of criminal justice in 1988. However, since 1990, George¿s skill and experience have been in recruiting, job placement, sales, marketing, teaching pre-employment skills, supervision, management, and leadership development. Finally, George has been teaching free leadership and personal development classes since 1997 to youth and adults in various correctional facilities. Direct all correspondence to: Youth and Children Services, Inc. 9855 Cargo Rd. Box 45085 St. Louis, Missouri, 63145 Or by calling (877) 388-8235
Author: Stephen J Kraus
Publisher: Next Level Sciences, Inc.
ISBN: 0972554017
Category : Success
Languages : en
Pages : 198
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Book Description
In Psychological Foundation of Success, Stephen Kraus synthesizes decades of research on success and well-being, creating one of the most sophisticated and entertaining self-improvement books ever written. The result is a scientifically-valid five-step system for personal achievement that anyone can use.
Author: Supreme Understanding
Publisher: Supreme Design Publishing
ISBN:
Category : Education
Languages : en
Pages : 636
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Book Description
Do you know who - and what - you are? Do you know who you're meant to be? Do you know how to find the answers to questions like these? Knowledge of Self is the result of a process of self-discovery, but few of us know where to begin when we're ready to start looking deeper. Although self-actualization is the highest of all human needs, it is said that only 5% of people ever attain this goal. In the culture of the Nation of Gods and Earths, commonly known as the Five Percent, students are instructed that they must first learn themselves, then their worlds, and then what they must do in order to transform their world for the better. This often intense process has produced thousands of revolutionary thinkers in otherwise desperate environments, where poverty and hopelessness dominate. Until now, few mainstream publications have captured the brilliant yet practical perspectives of these luminary men and women. Knowledge of Self: A Collection of Writings on the Science of Everything in Life presents the thoughts of Five Percenters, both young and old, male and female, from all over the globe, in their own words. Through essays, poems, and even how-to articles, this anthology presents readers with an accurate portrait of what the Five Percent study and teach, as well as sound direction on how to answer timeless questions like: Who am I, and why am I here? Why is there so much injustice in the world, and what can be done about it? Who is God and where on Earth is he? How do I improve myself without losing myself? Why are people of color in the situations they're in? What can we do about the global problems of racism and poverty?
Author: Nick Mehta
Publisher: John Wiley & Sons
ISBN: 1119167965
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.
Author: AGENDRA RANA
Publisher: Blue Rose Publishers
ISBN:
Category : Self-Help
Languages : en
Pages : 350
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Book Description
Success is an excellent acquired quality of a person to sustain a strong spirit which can willfully overpower the dictums of mind. Even if a person possesses good physical strength, treasures of wealth and other resources, recognition among prominent personalities, but lack of self confidence, fails to provide the desired success. Every person, belonging to any age, religion or caste has an earnest desire to seek the achievements of the topmost level to command respect in the society. Perfection in any task is difficult but it requires prolonged efforts. Winning isn't about finishing in first place. It isn't about beating the others. It is about overcoming yourself, overcoming your body, your limitations, and your fears. Winning means surpassing yourself and turning your dreams into reality. Success hugs you in private but failure slaps you in public. Better learn and determine to succeed in life.
