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Author: Pascal Roche
Publisher:
ISBN: 9782216114092
Category :
Languages : fr
Pages : 287
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Book Description
Une nouvelle édition augmentée de 32 pages destinée aux élèves entrant en seconde professionnelle du champ « Métiers de la relation aux clients et usagers ».Tous les incontournables et indispensables du monde du Commerce, de la Vente et du Service, à aborder et à faire acquérir aux élèves et apprentis qui se destinent à devenir les véritables professionnels de la relation clients et usagers de demain.Les points forts de l’ouvrage > Cette nouvelle édition a été adaptée selon vos attentes ! (étude réalisée sur l’édition 2009 auprès de 400 enseignants) > Affichage clair des compétences de la certification intermédiaire de niveau V du BEP «Métiers de la relation aux clients et usagers » > Présentation des épreuves de la certification intermédiaire > 3 cas écrits et 3 cas oraux pour la préparation à l’épreuve EP1 > 4 pages « Ressources pro » pour réussir les périodes de stage> Des mises en situation et des documents issus de la réalité professionnelle> Des applications : outils supplémentaires de remédiation ou d’évaluation.
Author: Pascal Roche
Publisher:
ISBN: 9782216114092
Category :
Languages : fr
Pages : 287
Get Book Here
Book Description
Une nouvelle édition augmentée de 32 pages destinée aux élèves entrant en seconde professionnelle du champ « Métiers de la relation aux clients et usagers ».Tous les incontournables et indispensables du monde du Commerce, de la Vente et du Service, à aborder et à faire acquérir aux élèves et apprentis qui se destinent à devenir les véritables professionnels de la relation clients et usagers de demain.Les points forts de l’ouvrage > Cette nouvelle édition a été adaptée selon vos attentes ! (étude réalisée sur l’édition 2009 auprès de 400 enseignants) > Affichage clair des compétences de la certification intermédiaire de niveau V du BEP «Métiers de la relation aux clients et usagers » > Présentation des épreuves de la certification intermédiaire > 3 cas écrits et 3 cas oraux pour la préparation à l’épreuve EP1 > 4 pages « Ressources pro » pour réussir les périodes de stage> Des mises en situation et des documents issus de la réalité professionnelle> Des applications : outils supplémentaires de remédiation ou d’évaluation.
Author: Sylvette Rodriguès
Publisher: Hachette Education
ISBN: 9782013997263
Category :
Languages : fr
Pages : 208
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Book Description
Author: Kia Marlene
Publisher:
ISBN:
Category : Poetry
Languages : en
Pages : 444
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Book Description
Evolution of Awareness, the debut poetry collection from Kia Marlene, is a book about a spiritual journey towards enlightenment. The collection consists of 6 chapters, titled "The Egg," "The Caterpillar," "Intermission (heartbreak&love)," "The Cocoon," "The Butterfly," and a chapter titled "Knock Knock." Through numerous poems this book outlines various thoughts, questions and eventual answers concerning our collective greater purpose in life, self love, consciousness, and personhood. The author intends for this book to help broaden the reader's general perception, view of their environment, awareness, and sense of self.
Author: Lawrence E. Cahoone
Publisher: Wiley-Blackwell
ISBN: 9781557866028
Category : Literary Criticism
Languages : en
Pages : 731
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Book Description
This outstanding volume provides an unparalleled collection of the essential readings of modernism and postmodernism. Motivated by the assumption that students cannot appreciate postmodernism without first understanding the development of modernity, this anthology puts contemporary debate in the context of the criticism of modernity since the seventeenth century. Chronologically and thematically arranged, the book is the ideal text for students and general readers alike. Its breadth and depth of coverage ensure that it will be an indispensable and multidisciplinary resource in philosophy, literature, cultural studies, social theory, and religious studies.
Author: Margaret Jubb
Publisher: Routledge
ISBN: 9780071440509
Category : French language
Languages : en
Pages : 0
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Book Description
Taking authentic texts from a variety of sources - the human body on CD-ROM, a fish recipe, 'L'Etranger' and many others - this book uses them as a starting point for the illustration and explanation of key areas of French grammar. It includes a range of exercises, many of them text-based.
Author: Kathryn Neckerman
Publisher: Russell Sage Foundation
ISBN: 1610444205
Category : Social Science
Languages : en
Pages : 1044
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Book Description
Inequality in income, earnings, and wealth has risen dramatically in the United States over the past three decades. Most research into this issue has focused on the causes—global trade, new technology, and economic policy—rather than the consequences of inequality. In Social Inequality, a group of the nation's leading social scientists opens a wide-ranging inquiry into the social implications of rising economic inequality. Beginning with a critical evaluation of the existing research, they assess whether the recent run-up in economic inequality has been accompanied by rising inequality in social domains such as the quality of family and neighborhood life, equal access to education and health care, job satisfaction, and political participation. Marcia Meyers and colleagues find that many low-income mothers cannot afford market-based child care, which contributes to inequality both at the present time—by reducing maternal employment and family income—and through the long-term consequences of informal or low-quality care on children's educational achievement. At the other end of the educational spectrum, Thomas Kane links the growing inequality in college attendance to rising tuition and cuts in financial aid. Neil Fligstein and Taek-Jin Shin show how both job security and job satisfaction have decreased for low-wage workers compared with their higher-paid counterparts. Those who fall behind economically may also suffer diminished access to essential social resources like health care. John Mullahy, Stephanie Robert, and Barbara Wolfe discuss why higher inequality may lead to poorer health: wider inequality might mean increased stress-related ailments for the poor, and it might also be associated with public health care policies that favor the privileged. On the political front, Richard Freeman concludes that political participation has become more stratified as incomes have become more unequal. Workers at the bottom of the income scale may simply be too hard-pressed or too demoralized to care about political participation. Social Inequality concludes with a comprehensive section on the methodological problems involved in disentangling the effects of inequality from other economic factors, which will be of great benefit to future investigators. While today's widening inequality may be a temporary episode, the danger is that the current economic divisions may set in motion a self-perpetuating cycle of social disadvantage. The most comprehensive review of this quandary to date, Social Inequality maps out a new agenda for research on inequality in America with important implications for public policy.
Author: Janos Barberis
Publisher: John Wiley & Sons
ISBN: 1119362172
Category : Business & Economics
Languages : en
Pages : 1004
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Book Description
The Regulatory Technology Handbook The transformational potential of RegTech has been confirmed in recent years with US$1.2 billion invested in start-ups (2017) and an expected additional spending of US$100 billion by 2020. Regulatory technology will not only provide efficiency gains for compliance and reporting functions, it will radically change market structure and supervision. This book, the first of its kind, is providing a comprehensive and invaluable source of information aimed at corporates, regulators, compliance professionals, start-ups and policy makers. The REGTECH Book brings into a single volume the curated industry expertise delivered by subject matter experts. It serves as a single reference point to understand the RegTech eco-system and its impact on the industry. Readers will learn foundational notions such as: • The economic impact of digitization and datafication of regulation • How new technologies (Artificial Intelligence, Blockchain) are applied to compliance • Business use cases of RegTech for cost-reduction and new product origination • The future regulatory landscape affecting financial institutions, technology companies and other industries Edited by world-class academics and written by compliance professionals, regulators, entrepreneurs and business leaders, the RegTech Book represents an invaluable resource that paves the way for 21st century regulatory innovation.
Author: Linda Strande
Publisher: IWA Publishing
ISBN: 1780404735
Category : Technology & Engineering
Languages : en
Pages : 428
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Book Description
It is estimated that literally billions of residents in urban and peri-urban areas of Africa, Asia, and Latin America are served by onsite sanitation systems (e.g. various types of latrines and septic tanks). Until recently, the management of faecal sludge from these onsite systems has been grossly neglected, partially as a result of them being considered temporary solutions until sewer-based systems could be implemented. However, the perception of onsite or decentralized sanitation technologies for urban areas is gradually changing, and is increasingly being considered as long-term, sustainable options in urban areas, especially in low- and middle-income countries that lack sewer infrastructures. This is the first book dedicated to faecal sludge management. It compiles the current state of knowledge of the rapidly evolving field of faecal sludge management, and presents an integrated approach that includes technology, management, and planning based on Sandecs 20 years of experience in the field. Faecal Sludge Management: Systems Approach for Implementation and Operation addresses the organization of the entire faecal sludge management service chain, from the collection and transport of sludge, and the current state of knowledge of treatment options, to the final end use or disposal of treated sludge. The book also presents important factors to consider when evaluating and upscaling new treatment technology options. The book is designed for undergraduate and graduate students, and engineers and practitioners in the field who have some basic knowledge of environmental and/or wastewater engineering.
Author: Council of Europe
Publisher: Council of Europe
ISBN: 928717962X
Category : Political Science
Languages : en
Pages : 58
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Book Description
The linguistic integration of migrants affects every aspect of settling in a new country (employment, health, etc.). The aim of this collection of texts is to propose a number of specific measures member states can take to help adult migrants become acquainted with the language of the host country. The main focus is on organising language courses that meet migrants’ real communication needs. It is not enough for authorities simply to consider the technical aspects of such courses, they should also design and conduct them in accordance with the fundamental values of the Council of Europe. A number of issues concerning the linguistic integration of adult migrants are presented here, beginning with the notion of linguistic integration itself. Family reunion, the nature of citizenship and the function of language tests, among others, are dealt with from the point of view of language and language use. Readers are invited to reflect on the type of language competences that need to be acquired as well as an appropriate use of the Common European Framework of Reference for Languages. The collection also sets out approaches and instruments designed to assist in implementing effective policies.
Author: Pierre Bourdieu
Publisher: Polity
ISBN: 0745646956
Category : History
Languages : en
Pages : 398
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Book Description
In the late 1950s, like tens of thousands of young men of his generation, Pierre Bourdieu, having recently passed the agrégation in philosophy, found himself immersed in the Algerian war. Motivated by an impulse that, as he himself says, ‘was civic rather than political’, nothing seemed more important to him than to understand the Algerian situation and provide the elements that would enable others to come to an informed judgement about it. In extremely tough conditions and along with a small group of students, Bourdieu undertook a series of studies across an Algeria that was tightly patrolled by the army, leading him to discover the shocking reality of the resettlement camps and to analyse the mechanisms of destruction of Algerian society of which they were emblematic. To achieve the objectives he had set himself, Bourdieu had to carry out a genuine intellectual conversion, acquiring an ethnographic understanding of Algerian society, learning sociological analysis at a breakneck pace and inventing new instruments - both theoretical and empirical - that would enable him to understand the relations of domination specific to colonialism. These new tools also enabled him to analyse the nature of the crisis that the war had both produced and manifested. This unique volume brings together the first texts written by Bourdieu in the midst of the Algerian conflict, as well as later writings and interviews in which he returns to the topic of Algeria and the decisive role it played in the development of his work.
