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Author: Russell Matthew Linden
Publisher: Jossey-Bass
ISBN:
Category : Business & Economics
Languages : en
Pages : 328
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Book Description
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Author: Russell Matthew Linden
Publisher: Jossey-Bass
ISBN:
Category : Business & Economics
Languages : en
Pages : 328
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Book Description
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Author: Tesfaye Debela
Publisher: African Books Collective
ISBN: 9994455532
Category : Political Science
Languages : en
Pages : 178
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Book Description
In 1996, the Ethiopian government introduced the Civil Service Reform Program (CSRP) to disentangle the intricacies of the old bureaucratic system, and to build a fair, responsible, efficient, ethical and transparent civil service that accelerates and sustains the economic development of the country. However, lack of competent personnel, prevalence of attitudinal problems and absence of a strong institutional framework constrained the success of the reform. To reinvigorate the CSRP, the Ethiopian government has been implementing BPR in public organizations since 2004. In this regard, there are claims and counter-claims on the effectiveness of BPR implementation in improving the performance of public organizations. Motivated by such claims, this research has assessed the design, challenges, implementation and outcome of BPR in four public organizations using questionnaires, interviews, observations and review of secondary sources.
Author: Kim Viborg Andersen
Publisher: Springer Science & Business Media
ISBN: 1402079958
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
E-government and Public Sector Process Rebuilding: Dilettantes, Wheelbarrows, and Diamonds provides an input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers. Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers. The book stresses serious capability challenges inhibiting the digital transformation using activity and customer centric applications. The dilettantes in the public sector are in need of upgrading, rethinking, and refocusing their use of IS. There is a need to revisit the extensive use of digital wheelbarrows to transmit data, and complement the transactional focus with IT-enabled analysis of the activities. There is also a need to recognize that IS are not just flashy and shining diamonds to be shown off on special occasions. IS are, as most diamonds, manufactured products, part of the activities and intended for replacement whenever the diamonds are no longer suitable for serving their purpose - diamonds do not last forever.
Author: Jack L. Brock, Jr.
Publisher: DIANE Publishing
ISBN: 0788146386
Category :
Languages : en
Pages : 76
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Book Description
Discusses nine assessment issues that are grouped into three major areas: assessing the decision to pursue Business Process Reengineering (BPR), focuses on strategic & general management issues that need to be resolved before an organization embarks on a BPR project. Assessing the new process' development picks up at the point where the organization has decided to begin a BPR project. It focuses on the management of the BPR team, the team's process redesign activities, & the business case it develops. Assessing project implementation & results deals with the problems involved in piloting & deploying a new BPR. Glossary & bibliography.
Author: John A. Taylor
Publisher:
ISBN:
Category : Political Science
Languages : en
Pages : 280
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Book Description
Author: Richard Heeks
Publisher: Routledge
ISBN: 1134656297
Category : Business & Economics
Languages : en
Pages : 409
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Book Description
Will information technology help reinvent government? It might, but only if it is correctly managed. This book provides a new model for management of information age reform, based on international case-studies drawn from the US, UK, mainland Europe, and developing countries. It offers practical guidance and analytical insights and will be of value to practitioners, students, educators and researchers in both public administration and information systems.
Author: Muhammad Rais bin Abdul Karim
Publisher:
ISBN:
Category : Political Science
Languages : en
Pages : 412
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Book Description
Author: Robert P. Beschel
Publisher: Brookings Institution Press
ISBN: 0815736983
Category : Political Science
Languages : en
Pages : 328
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Book Description
Critical examinations of efforts to make governments more efficient and responsive Political upheavals and civil wars in the Middle East and North Africa (MENA) have obscured efforts by many countries in the region to reform their public sectors. Unwieldy, unresponsive—and often corrupt—governments across the region have faced new pressure, not least from their publics, to improve the quality of public services and open up their decisionmaking processes. Some of these reform efforts were under way and at least partly successful before the outbreak of the Arab Spring in 2010. Reform efforts have continued in some countries despite the many upheavals since then. This book offers a comprehensive assessment of a wide range of reform efforts in nine countries. In six cases the reforms targeted core systems of government: Jordan's restructuring of cabinet operations, the Palestinian Authority's revision of public financial management, Morocco's voluntary retirement program, human resource management reforms in Lebanon, an e-governance initiative in Dubai, and attempts to improve transparency in Tunisia. Five other reform efforts tackled line departments of government, among them Egypt's attempt to improve tax collection and Saudi Arabia's work to improve service delivery and bill collection. Some of these reform efforts were more successful than others. This book examines both the good and the bad, looking not only at what each reform accomplished but at how it was implemented. The result is a series of useful lessons on how public sector reforms can be adopted in MENA.
Author: Russell M. Linden
Publisher: Jossey-Bass
ISBN: 9780787944865
Category : Political Science
Languages : en
Pages : 523
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Book Description
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Author: Fernando Galindo
Publisher: Springer Science & Business Media
ISBN: 3540229361
Category : Computers
Languages : en
Pages : 993
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Book Description
DEXA 2004, the 15th International Conference on Database and Expert Systems Applications, was held August 30 ? September 3, 2004, at the University of Zaragoza, Spain. The quickly growing spectrum of database applications has led to the establisment of more specialized discussion platforms (DaWaK Conference, EC-Web Conference, EGOVConference, Trustbus Conference and DEXA Workshop: Every DEXA event has its own conference proceedings), which were held in parallel with the DEXA Conference also in Zaragoza. In your hands are the results of much effort. The work begins with the preparation of the submitted papers, which then go through the reviewing process. The accepted papers are revised to final versions by their authors and are then arranged within the conference program. All culminates in the conference itself. For this conference 304 papers were submitted, and I want to thank to all who contributed to it; they are the real base of the conference. The program committee and the supporting reviewers produced altogether 942 referee reports, in average 3,1 reports per paper, and selected 92 papers for presentation. At this point we would like to say many thanks to all the institutions that actively supported this conference and made it possible. These were: • University of Zaragoza • FAW • DEXA Association • Austrian Computer Society
