Quality Without Tears: The Art of Hassle-Free Management PDF Download
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Author: Philip B. Crosby
Publisher: McGraw Hill Professional
ISBN: 9780071371018
Category : Business & Economics
Languages : en
Pages : 228
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Book Description
Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.
Author: Philip B. Crosby
Publisher: McGraw Hill Professional
ISBN: 9780071371018
Category : Business & Economics
Languages : en
Pages : 228
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Book Description
Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.
Author:
Publisher: Penguin
ISBN: 9780525934752
Category : Business & Economics
Languages : en
Pages : 282
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Book Description
One of the founders of the "quality" movement in America introduces the concept of "completeness"--the idea that a successful corporation is a cohesive unit whose internal components must mesh smoothly. 30,000 first printing. $30,000 ad/promo. Tour.
Author: Philip B. Crosby
Publisher: Plume
ISBN:
Category : Business & Economics
Languages : en
Pages : 232
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Book Description
Author: Philip B. Crosby
Publisher: McGraw Hill Professional
ISBN:
Category : Business & Economics
Languages : en
Pages : 296
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Book Description
In this total update of his classic, quality guru Philip Crosby revisits and ultimately reaffirms the thinking he introduced in the tradition-shattering Quality Is Free, which has sold nearly 1.7 million copies and has been translated into dozens of languages. Quality Is Still Free offers readers the opportunity to adopt Crosby's penetrating insights for their own enormous benefit. Illustrations.
Author: Sami Bahri
Publisher: Lean Enterprise Institute
ISBN: 193410924X
Category : Business & Economics
Languages : en
Pages : 102
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Book Description
Author: Philip B. Crosby
Publisher: Signet Book
ISBN: 9780451619617
Category : Quality assurance
Languages : en
Pages : 270
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Book Description
"Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. 'Quality Is Free' sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success"--
Author: Jacob Tomsky
Publisher: Anchor
ISBN: 030794834X
Category : Biography & Autobiography
Languages : en
Pages : 322
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Book Description
In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.
Author: Al Roker
Publisher: Penguin
ISBN: 0451414942
Category : Biography & Autobiography
Languages : en
Pages : 289
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Book Description
What’s holding you back? What excuses are you making up that are stopping you from living your best life? I used them all, and look where that got me! Are you ready to stop living insane and get real with yourself? Al Roker’s aha! moment came a decade ago. Closing in on 350 pounds, he promised his dying father that he wasn’t going to keep living as he was. That led to his decision for a stomach bypass—and his life-changing drop to 190. But fifty of those pounds crept back until he finally devised a plan and stuck to it. Never Goin’ Back is Roker’s inspiring, candid, and often hilarious story of self-discovery, revealing a (slimmer) side of his life that no one knows. With illuminating and sometimes painfully honest stories about his childhood, his struggle against the odds to make something of himself, and his family life today, Roker reveals the effects that a lifelong battle with weight issues can have on a person—and how, regardless of the frustration and setbacks, you must never lose faith in yourself (just inches). Most important, he knows that losing weight is as much—if not more—a state of mind as of body. That’s why he’s here: to recharge your willpower and see you through it like a friend—with warmth, humor, and a healthy new outlook on life.
Author: Cengiz Haksever
Publisher: World Scientific Publishing Company
ISBN: 9813209461
Category : Business & Economics
Languages : en
Pages : 691
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Book Description
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to
[email protected].
Author: Philip B. Crosby
Publisher: McGraw-Hill Companies
ISBN: 9780070145672
Category : Business & Economics
Languages : en
Pages : 234
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Book Description
Readers will discover the qualities that make a good executive, and they'll learn how to develop the critical ability to focus, coordinate, delegate, recognize, and listen.
