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Author: Freese and Nichols, Inc. Quality Service Team on Communications
Publisher:
ISBN:
Category : Total quality management
Languages : en
Pages :
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Author: Freese and Nichols, Inc. Quality Service Team on Communications
Publisher:
ISBN:
Category : Total quality management
Languages : en
Pages :
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Book Description
Author: Niall Richard Murphy
Publisher: "O'Reilly Media, Inc."
ISBN: 1491951176
Category :
Languages : en
Pages : 552
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Book Description
The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Author: Christopher P. Nemeth
Publisher: CRC Press
ISBN: 1317118170
Category : Technology & Engineering
Languages : en
Pages : 448
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Book Description
Communications research in aviation is widely regarded by many in the healthcare community as the 'gold standard' to emulate. Yet healthcare and aviation differ in many ways, as do the vital communications shared among members of clinical teams. Aviation team communication should, then, be understood in terms of what lessons will benefit those who work in healthcare. In Improving Healthcare Team Communication, renowned experts provide insights from 'sharp end' operator research in high-hazard sectors that shed light on the performance of cognitive tasks including resource availability assessment, allocation, anticipation, prediction, trade-off decisions, speculation and negotiation. The book reports on recent field research to address what is known, and what needs to be learned, about team communication among operators. Students, clinicians and healthcare managers can find answers in it to the questions they face daily. How can healthcare information be better shared? What can we expect from its improvement, and how do we get there? Lessons learned from team communication research and experience in aviation and healthcare will point the way to improved patient safety.
Author: D.H. Stamatis
Publisher: Routledge
ISBN: 1351407694
Category : Business & Economics
Languages : en
Pages : 333
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Book Description
Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
Author: Elaine L. Tatham
Publisher: American Water Works Association
ISBN: 9781583213094
Category : Business communication
Languages : en
Pages : 124
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Book Description
This guidebook provides insights into the factors that influence residential customers and how various kinds of communications are relevant. The accompanying CD-ROM provides the raw data from the survey.
Author: Kivi Leroux Miller
Publisher: John Wiley & Sons
ISBN: 0470619856
Category : Business & Economics
Languages : en
Pages : 278
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Book Description
A nonprofit's real-world survival guide and nitty-gritty how-to handbook This down-to-earth book shows how to hack through the bewildering jungle of marketing options and miles-long to-do lists to clear a marketing path that's right for your organization, no matter how understaffed or underfunded. You'll see how to shape a marketing program that starts from where you are now and grows with your organization, using smart and savvy communications techniques, both offline and online. Combining big-picture management and strategic decision-making with reader-friendly tips for implementing a marketing program day in and day out, this book provides a simple yet powerful framework for building support for your organization's mission and programs. Includes cost-effective strategies and proven tactics for nonprofits An ideal resource for thriving during challenging times Fast, friendly, and realistic advice to help you navigate the day-by-day demands of any nonprofit Written by one of the leading sources of how-to info and can-do inspiration for small and medium-sized nonprofit organizations, Kivi Leroux Miller is,among other things, a communication consultant and trainer, and president of EcoScribe Communications and Nonprofit Marketing Guide.com.
Author: Deepali Addagarla
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
Problem: Data analysis based on two surveys revealed team communication, interdependence, technology interfaces, and integration as the quality gaps in the Virtual Surveillance Team. When compared with traditional in-person teams, a virtual working team faces different types of communication challenges. Context: The virtual surveillance team in the regional quality department at Oakland monitors both Advance Alert Monitor (AAM), a statistical model developed by the Kaiser Permanente (KP) Division of Research (DOR) that is used to predict an individual0́9s likelihood of deterioration, and eHospital care gaps for Kaiser Foundation Hospitals in Northern California (KFH, NCAL). The latest evaluation from DOR of the AAM intervention in the pilot site from August 2016-February 2017 showed mean 35.5 hour reduction in hospital length of stay (LOS), and mean 19.1 hour reduction in Intensive Care Unit (ICU) LOS (Kaiser Permanente, 2017). As a result of the AAM implementation, the KP NCAL region planned to implement AAM intervention in all 21 facilities of KFH. To achieve this goal, the virtual surveillance team which includes the Clinical Nurse Leader (CNL) student has expanded rapidly. Communication failures have been frequently attributed to harmful events in healthcare for nearly two decades (Clarke, 2016). For this reason, better communication strategies, knowledge sharing among the team members, and collaborative technologies are critical for the CNL student0́9s team, where patient safety is the primary goal. Interventions: The quality improvement project aims at two interventions with the purpose of streamlining the workflow, and improving communication among the team. One intervention is to create a SharePoint team communication platform. A second is to develop an online training module of the SharePoint site for the team. Measures: The outcome measures are to improve the percentage of interdependence responses, and the percentage of integration of technology used to support the work of the virtual team. The outcome measures are analyzed through pre, intermediate, and post implementation surveys. Results: Trust and collaboration among team members increased from 58% to 72%. Integration of information and technology used to support the work of the team increased from 47% to 60%. With the implementation of SharePoint communication platform an increase in staff productivity is expected, due to decrease in time spent at the start of the shift to 15 mins per team member. The cost avoidance accrued through increase in staff productivity is estimated to be $21,040. The long term cost savings attributable to this project through enhanced communication and with AAM implementation is an estimated 4.5 hour mean reduction in hospital length of stay and a 0.9 mean hour reduction in ICU length of stay. This would generate an annual cost savings of $14,160 per facility in 2018 with an estimated annual savings of $142,000 for the healthcare organization. The team effectiveness, and the ease of use of technology is expected to improve once the SharePoint site has been implemented. Conclusions: The implications for practice are pending based on feedback from team members after using the site. Enhanced team communication with this project implementation is predicted to improve quality outcomes and increase cost savings.
Author: Ronda Hughes
Publisher: Department of Health and Human Services
ISBN:
Category : Medical
Languages : en
Pages : 592
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Book Description
"Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/
Author: Leah M. Omilion-Hodges, PhD
Publisher: Springer Publishing Company
ISBN: 0826158064
Category : Medical
Languages : en
Pages : 254
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Book Description
Note to Readers: Publisher does not guarantee quality or access to any included digital components if book is purchased through a third-party seller. A focus on intentional communication, team building, and relational maintenance This text is designed to help form and maintain palliative care teams that survive and thrive. Whether you are starting a new team or hoping to help an existing team, this text addresses aspects of team players, leadership, meetings, organizational culture, and self- and team-care through a combination of empirical data and real voices from healthcare professionals in palliative care practice. By focusing on the individual professional in relation to team health and success, this text shows how to develop high-quality, high-performing palliative care teams. Perfect for students and working professionals, this text is useful at any time in your career or your team’s development. It explores the types of providers involved in palliative care, their roles, possible conflicts, and the opportunity to amplify their work as a team while overcoming the stigma that may be attached to palliative care. This book focuses on the foundational role of communication in leadership, team building, and the delivery of patient care. Designed to provide workable solutions to challenges such as poor team design, siloing, and faulty communication, it provides suggestions that can be implemented immediately by your palliative care team. This focus allows healthcare professionals who are passionate about palliative care to grow into high-functioning teams with a focus on excellent patient care. Key Features: Satisfactory and unsatisfactory palliative care experiences Stories from nurses, social workers, chaplains, physicians, pharmacists, executives, patients, and families Pearls From the Field: Provider and team takeaways Best practices of team leaders Tips for individuals and palliative care teams to communicate with other providers, departments, and senior leadership Discussions on how to improve short-term and long-term functionality Outlines to use as predictors of burnout for palliative care professionals and teams Self-care and team-care suggestions A combination of recent research and theory in an accessible writing style Includes podcasts, videos, and case study and self-care plan supplements
Author:
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ISBN:
Category :
Languages : en
Pages :
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