Author: Morgan, Colin
Publisher: McGraw-Hill Education (UK)
ISBN: 0335191029
Category : Business & Economics
Languages : en
Pages : 226
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Book Description
Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Author: Ian Kirkpatrick
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 312
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Book Description
In recent years there has been a growth of quality-orientated management projects within public sector organizations. This volume examines the reasons behind their development, the changes which have been brought about, and the tensions and contradictions which have arisen as a result.
Author: Steven Cohen
Publisher: Jossey-Bass
ISBN:
Category : Business & Economics
Languages : en
Pages : 264
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Book Description
By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.
Author: Koon-ho Wong (Titus)
Publisher:
ISBN:
Category : Total quality management in government
Languages : en
Pages : 206
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Book Description
Author: Stupak/Leitner
Publisher: CRC Press
ISBN: 9780824704155
Category : Political Science
Languages : en
Pages : 898
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Book Description
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Author: Canadian Centre for Management Development
Publisher: McGill-Queen's Press - MQUP
ISBN: 9780773517431
Category : Political Science
Languages : en
Pages : 438
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Book Description
Political scientists mainly from developed, English-speaking countries report on the success and failure of reforms, looking at such areas as budgeting, personnel management, and accountability. They isolate and evaluate factors that influence the outcome, including individual political leaders and the complexity of government. No index. Canadian card order number: C98-900231-4. Annotation copyrighted by Book News, Inc., Portland, OR
Author: James Bowman
Publisher:
ISBN:
Category : Public administration
Languages : en
Pages : 33
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Book Description
Author: Jennifer Bean
Publisher: HB Publications
ISBN: 1899448748
Category : Business & Economics
Languages : en
Pages : 95
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Book Description
This book is one of a series of books entitled Essential Skills for the Public Sector. It sets out ways in which those providing public sector services can clarify what is meant by quality and how quality can be achieved. It considers issues such as setting standards, measuring and monitoring quality and the cost versus the benefit of introducing quality systems. It is increasingly important that quality services are maintained whilst striving towards achieving value for money from public funds. There are worked examples and practical exercises which allow the theory to be put into practice, encouraging self development and continuous improvement. The style is simple, easy to read, and accessible to staff at all levels within an organisation. It is an essential addition to a managers toolkit of skills and knowledge.
Author: Lolenzo Poe Jr.
Publisher:
ISBN: 9781420871753
Category :
Languages : en
Pages : 48
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Book Description
In today's environment of governmental funding reductions and diminishing resources, Human Service/Public Sector organizations are chided for not operating more like private for-profit businesses. Public sector organizations are searching for ways to convert and sustain the principles of Total Quality Management, using the tools of Juran, Deming, Drucker and Peters, which focus more on customer's needs and the use of data and proven practices to drive decision-making and service goals. The public sector organizations are asking the question: Is Quality Management a viable management system tool to be used in public and governmental sectors, given the inherent history of slow-to-change bureaucracies and ever interfering political changes in direction by elected officials? Total Quality Management and the system changes required to address a move to a client focused, customer driven and community responsive system cannot happen within the organizational structure and the political context in which today's public service organization must survive. The cost of Total Quality Management tools and the limited human resources, along with the political and public policy will, limit public service organizations' ability to set their organization on the journey of becoming an efficient and effective quality public agency. Dr. Poe explores and sheds light on some of the most common misconceptions on why quality management change is so difficult, if not impossible, in the public sector. Poe discusses the conflicting role of political leadership and community involvement in the public sector's organization, which leads to the inability to implement a Total Quality Management System.
Author: United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 286
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Book Description
