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Author: Stafford Vaughan
Publisher: "O'Reilly Media, Inc."
ISBN: 1449343643
Category : Business & Economics
Languages : en
Pages : 188
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Book Description
Implementing Zendesk as part of your company's operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company's needs and processes. Through several real-world examples, you'll also discover how other companies use the product, so you can determine how best to put Zendesk's potential into practice for your business. Customize your Zendesk customer service tool with your brand Create tickets using email, voice, chat, feedback tabs, and social media Implement security measures, including ways to safely login from social media sites Generate profiles and permissions for your Zendesk customers, agents, and administrators Understand the data capture lifecycle, and control the fields your customers are required to fill out Apply techniques for making your agent process more efficient Modify Zendesk to reflect your existing customer service process Use forums to provide self-service support for your customers
Author: Stafford Vaughan
Publisher: "O'Reilly Media, Inc."
ISBN: 1449343643
Category : Business & Economics
Languages : en
Pages : 188
Get Book Here
Book Description
Implementing Zendesk as part of your company's operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company's needs and processes. Through several real-world examples, you'll also discover how other companies use the product, so you can determine how best to put Zendesk's potential into practice for your business. Customize your Zendesk customer service tool with your brand Create tickets using email, voice, chat, feedback tabs, and social media Implement security measures, including ways to safely login from social media sites Generate profiles and permissions for your Zendesk customers, agents, and administrators Understand the data capture lifecycle, and control the fields your customers are required to fill out Apply techniques for making your agent process more efficient Modify Zendesk to reflect your existing customer service process Use forums to provide self-service support for your customers
Author: Cedric F. Jacob
Publisher: Packt Publishing Ltd
ISBN: 1786462567
Category : Computers
Languages : en
Pages : 405
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Book Description
Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book Deep dive into the functionalities of Zendesk and improve your organization's customer services Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget Add business rules to create a more effective and automated Zendesk environment Use Zendesk apps to add more functionality to the Zendesk setup Extend Zendesk with JIRA and Salesforce Create custom metrics within GoodData in order to set up customized and automated reports Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.
Author: Stafford Vaughan
Publisher:
ISBN: 9781449343637
Category : Customer relations
Languages : en
Pages :
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Book Description
Author: Stafford Vaughan
Publisher: "O'Reilly Media, Inc."
ISBN: 1449343600
Category : Computers
Languages : en
Pages : 188
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Book Description
Implementing Zendesk as part of your company’s operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company’s needs and processes. Through several real-world examples, you’ll also discover how other companies use the product, so you can determine how best to put Zendesk’s potential into practice for your business. Customize your Zendesk customer service tool with your brand Create tickets using email, voice, chat, feedback tabs, and social media Implement security measures, including ways to safely login from social media sites Generate profiles and permissions for your Zendesk customers, agents, and administrators Understand the data capture lifecycle, and control the fields your customers are required to fill out Apply techniques for making your agent process more efficient Modify Zendesk to reflect your existing customer service process Use forums to provide self-service support for your customers
Author: Stafford Vaughan
Publisher: "O'Reilly Media, Inc."
ISBN: 1491900784
Category : Customer relations
Languages : en
Pages : 195
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Book Description
Annotation Implementing the Zendesk customer service software as part of your companys operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. Youll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your companys needs and processes. Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, youll be able to determine the best way to put Zendesks vast potential to work for your company. Apply custom branding to your user-facing support portalMitigate risk by implementing various Zendesk security featuresManage profiles and permissions for users, agents, and administratorsCreate tickets from email, voice, chat, feedback tabs, and social mediaCapture and classify help requests through standard and custom fieldsUse techniques to build an efficient agent support processAutomate your business rules in Zendesk to streamline your workflowProvide your customers with self-service support.
Author: Ruth M. Kleinpell, PhD, ACNP-BC, FAAN, FAANP, FCCM
Publisher: Springer Publishing Company
ISBN: 0826138632
Category : Medical
Languages : en
Pages : 297
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Book Description
Recipient of the AJN Book of the Year Award for the 2nd and 3rd Editions! Third Edition named a Doody's Core Title As the Advanced Practice Registered Nurse (APRN) role continues to expand in today's health care environment, APRNs are more frequently tasked with quantifying, evaluating, and improving their individual care processes, as well as demonstrating the impact of their care. Revised to provide APRN students and educators, practicing APRNs, and nursing administrators with the most up-to-date information on outcome assessment, the fourth edition of this award-winning text is still the only nursing resource to exclusively focus on outcome assessment. Written by expert practitioners, educators and researchers, this fourth edition continues to analyze the foundations of outcome assessment, provide guidelines for selecting assessment instruments and measuring results, discuss design and implementation challenges in outcomes assessment, and provide an unequaled wellspring of information that will help APRNs to increase their skill level and enhance their professional practice role. New to this edition, additional sections focus on practice specific quality metrics for demonstrating APRN impact, and provide information on a national collaborative launched specifically to showcase outcomes of APRN-led initiatives as part of the Choosing Wisely Campaign. New to the Fourth Edition: Expanded coverage of DNP impact on outcomes Complete updates on practice specific outcomes for all clinical areas of APRN practice including nurse practitioner, clinical nurse specialist, certified registered nurse anesthetists, and certified nurse midwife. Instructor Manual including algorithms and teaching tools Key Features: Examines in depth the foundations of outcome assessment Addresses specialty areas of APRN practice and specialty-specific considerations for outcome evaluation Provides guidelines for selecting assessment instruments and measuring the results Describes design and implementation pitfalls Helps APRNs to increase skill level regarding evaluation of outcomes
Author: Charles Edge
Publisher: Apress
ISBN: 1484238354
Category : Computers
Languages : en
Pages : 455
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Book Description
Starting an app development company is one of the most rewarding things you’ll ever do. Or it sends you into bankruptcy and despair. If only there was a guide out there, to help you along the way. This book is your guide to starting, running, expanding, buying, and selling a development consulting firm. But not just any consulting firm, one with a focus on Apple. Apple has been gaining adoption in businesses ranging from traditional 5 person start ups to some of the largest companies in the world. Author Charles Edge has been there since the days that the Mac was a dying breed in business, then saw the advent of the iPhone and iPad, and has consulted for environments ranging from the home user to the largest Apple deployments in the world. Now there are well over 10,000 shops out there consulting on Apple in business and more appearing every day. Build, Run, and Sell Your Apple Consulting Practice takes you through the journey, from just an idea to start a company all the way through mergers and finally into selling your successful and growing Apple development business. What You'll Learn Create and deploy grassroots as well as more traditional marketing plans Engage in the community of developers and companies that will hire you and vice versa Effecively buy and sell your time and talents to grow your business while remaining agile Who This Book Is For Business owners looking to grow and diversify their companies as well as developers, engineers, and designers working on Apple apps who would like to branch out into starting their own consulting business.
Author: Nils Rebehn
Publisher: Independent Publishing Network
ISBN: 9781800496415
Category :
Languages : en
Pages : 250
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Book Description
Everything you need to know to solve tickets in Zendesk. Get started with Zendesk(c) with this easy-to-read book. This book is for beginners-no technical background required. Do you need to learn Zendesk for your job? You want to use Zendesk but don't know where to start? Are you getting lost in the documentation? This book is based on the best-selling course "Zendesk for Customer Service Agents". Learn everything you need how to work on and solve tickets in Zendesk. It takes you from the basics to all the things agents need in their daily work. The chapters are in an order that makes sense and builds on what you learn at each step. You will learn about Zendesk basics and the user interface What tickets are and where they come from How to work with tickets and respond to customers How to solve email tickets Zendesk productivity tips and best practices The author worked at Zendesk for five years before starting Guidoo Services(TM)-an official Zendesk partner specialised in implementing Zendesk for companies. He trained over 1.000 students in person and thousands more virtually through his online courses.
Author: Laine Campbell
Publisher: "O'Reilly Media, Inc."
ISBN: 1491926228
Category : Computers
Languages : en
Pages : 294
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Book Description
The infrastructure-as-code revolution in IT is also affecting database administration. With this practical book, developers, system administrators, and junior to mid-level DBAs will learn how the modern practice of site reliability engineering applies to the craft of database architecture and operations. Authors Laine Campbell and Charity Majors provide a framework for professionals looking to join the ranks of today’s database reliability engineers (DBRE). You’ll begin by exploring core operational concepts that DBREs need to master. Then you’ll examine a wide range of database persistence options, including how to implement key technologies to provide resilient, scalable, and performant data storage and retrieval. With a firm foundation in database reliability engineering, you’ll be ready to dive into the architecture and operations of any modern database. This book covers: Service-level requirements and risk management Building and evolving an architecture for operational visibility Infrastructure engineering and infrastructure management How to facilitate the release management process Data storage, indexing, and replication Identifying datastore characteristics and best use cases Datastore architectural components and data-driven architectures
Author: Trefor Evans
Publisher:
ISBN: 9781932633931
Category : Hair
Languages : en
Pages : 556
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Book Description
