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Author: Warren Blanding
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 592
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Book Description
Author: Warren Blanding
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 592
Get Book Here
Book Description
Author: Warren Blanding
Publisher: Springer Science & Business Media
ISBN: 1461316456
Category : Business & Economics
Languages : en
Pages : 573
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Book Description
Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on paper, but rather the synergism of many people. Herbert Goeler of American Cyanamid and Keith Slater of Johns-Manville, the latter now retired, are certainly the brightest stars in my particular customer service galaxy. They have been well-springs of information, thinkers and thought starters, friends and fellow-believers, for almost two decades. Without the encouragement and inspiration they gave me, this book would be much shorter and far less relevant. In 1984, my firm presented Herb and Keith with our special "Patron Saint" Award; it doesn't say nearly enough for what they have meant to me personally and, through me, to the field of customer service management where I disseminate ideas and guidance as an editor and teacher. Some years ago, the American Management Associations asked me to chair a series of seminars on Customer Service Management in the U. S. and Canada. Through this activity I met many wonderful people who in many cases taught me more than I taught them.
Author: Warren Blanding
Publisher: Springer Science & Business Media
ISBN: 1461338468
Category : Technology & Engineering
Languages : en
Pages : 841
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Book Description
The idea for this Handbook dates back more than a dozen years, to the time when I was commissioned by The Mason and Dixon Lines to develop a handbook that would be useful both to their own people and to their shippers in understanding and applying the basic principles of the then-emerging management science of physical distribution management. Then as now, there were several excellent textbooks in the field. But they were written primarily for classroom use, for persons who would be entering careers in the field at a later date. And there was virtually nothing for the working manager or manager-to-be. Thus we saw the need for a hands-on, practically-oriented guide to physical distribution management, written mainly in non-academic language and supplement ing rather than duplicating the excellent existing coverage of inventory theory, queueing and,other textbook subjects. Bear in mind that the times were quite different, back then. The Na tional Council of Physical Distribution Management (NCPDM) had been in existence barely two years, and had fewer than 200 members. Indeed, there were probably not 100 persons in the country who had the title "Distribution Manager" after their names. Today, of course, the NCPDM has over 2,000 members and the distribution manager title is widely used and recognized. In fact, many who hold the title today were recipients of the original Mason and Dixon materials back then, and quite often car ried the time-honored title of "Traffic Manager.
Author: Alan Rushton
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 644
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Book Description
This third edition includes updates in manufacturing logistics, integrated logistics, process design and home delivery, and brand new sections on warehouse receipt and dispatch.
Author: Zia Mahmood Ahmad
Publisher:
ISBN: 9781981037520
Category : Education
Languages : en
Pages : 312
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Book Description
It is a common observation that every business acquires some materials, processes them, and hands them over to the customer. Supply chain management techniques help to ensure smoothness of this whole process. Modernization, automation, and globalization have become the need of surviving and growing in the fast-changing world. Removal of barriers has acted as a catalyst to accelerate the process further which is increasing complexity and challenges for businesses. Remaining well informed is a need of business and growing in carrier. People want brief information and don't like to read long passages, sending extremely short message is practiced more now. Based upon these I have tried to develop a simple starter's guide after years of hard work that covers all important functions of SCM in a friend and casual way.
Author: Leon Morse
Publisher: Springer Science & Business Media
ISBN: 1461319773
Category : Business & Economics
Languages : en
Pages : 647
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Book Description
Author: Alan Rushton
Publisher:
ISBN: 9780749405885
Category : Business logistics
Languages : en
Pages : 339
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Book Description
Logistics and distribution management is undergoing significant change with a distinct move towards a more professional approach to planning and organization; hence the need for better-informed and qualified managers. This practical handbook covers all stages of the production process from raw materials through to the final distribution of the finished product; this being the working definition of logistics. It explores the distribution process by treating each of its components as a distinct management operation. The authors address the need to adopt a more global view of the different operations in order to understand how they interrelate and interact. Subjects covered include: concepts of logistics and distribution; customer service; warehousing and storage; transport; information and control systems; trends in logistics and distribution.
Author: Alan Rushton
Publisher: Kogan Page Publishers
ISBN: 9780749433659
Category : Business & Economics
Languages : en
Pages : 612
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Book Description
Designed for students, young managers and seasoned practitioners alike, this handbook explains the nuts and bolts of the modern logistics and distribution world in plain language. Illustrated throughout, this second edition includes new chapters on areas previously not covered, such as: intermodal transport; benchmarking; environmental matters; and vehicle and depot security.
Author: Kenneth B. Ackerman
Publisher: Springer
ISBN: 1475711948
Category : Science
Languages : en
Pages : 633
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Book Description
This is the third edition of a book first published in 1983. It con tains two new chapters. One of these deals with the growing use of "just-in-time" techniques and their effect on warehousing. A second new chapter covers specialized warehousing and three types of special storage - temperature control, protection of hazardous materials and "fulfillment" warehousing. Major changes in both materials handling and information processing and transmitting have caused appropriate changes in the contents of this book. For over two decades, the author has been involved in writing about the warehousing industry. Earlier writings were oriented to ward users and operators of public warehouses. The goal of this early writing was to develop a better understanding between the third party warehouse operator and his consumer, through a common apprecia tion of technical problems. Since that time, the number of information sources on warehous ing has increased. A professional society, the Warehousing Education and Research Council did not even exist when we first started writing about the industry. Today it provides an important source of informa tion in the field. Both private and third-party warehousing have grown in vol ume. More importantly, public awareness of warehousing as an in dustry in itself has increased.
Author: Victor Pooler
Publisher: Springer Science & Business Media
ISBN: 1475753357
Category : Science
Languages : en
Pages : 282
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Book Description
In his book, Global Purchasing: Reaching/or the World, Victor Pooler has stripped the supposed maze of complexity and misunderstanding from international com merce. This book provides extensive background materials for both the purchas ing/materials practitioner and the academic who wishes to use it as a text. The author's extensive international experience lends credibility. Of special interest are the global supplier sourcing strategies. The basics of good offshore buying are universal and of great importance to America. There is a need to analyze and investigate global supplier capabilities. On-the-job buyers need global techniques they can apply. Import prices are destined to rise, and it will take better buying strategies to deal with the multi-bil lions of dollars of purchases made outside the United States. This book brings together in great detail the full spectrum of benefits available to the global buyer. He or she has an opportunity to view the global economy and understand its financial implications. It contains a working knowledge of import regulations, customs tariffs,_ currency translation issues, hedging, cultural aware ness applied to negotiations, and logistics-all covered in detail. During the 1990s, the world of the global buyer will become a reality. Long neglected is the American buyer's study of other cultures and the techniques of dealing with suppliers outside our national boundaries. This book goes a long way in filling that knowledge void.
