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Author: Warren Blanding
Publisher: Springer Science & Business Media
ISBN: 1461316456
Category : Business & Economics
Languages : en
Pages : 573
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Book Description
Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on paper, but rather the synergism of many people. Herbert Goeler of American Cyanamid and Keith Slater of Johns-Manville, the latter now retired, are certainly the brightest stars in my particular customer service galaxy. They have been well-springs of information, thinkers and thought starters, friends and fellow-believers, for almost two decades. Without the encouragement and inspiration they gave me, this book would be much shorter and far less relevant. In 1984, my firm presented Herb and Keith with our special "Patron Saint" Award; it doesn't say nearly enough for what they have meant to me personally and, through me, to the field of customer service management where I disseminate ideas and guidance as an editor and teacher. Some years ago, the American Management Associations asked me to chair a series of seminars on Customer Service Management in the U. S. and Canada. Through this activity I met many wonderful people who in many cases taught me more than I taught them.
Author: Warren Blanding
Publisher: Springer Science & Business Media
ISBN: 1461316456
Category : Business & Economics
Languages : en
Pages : 573
Get Book
Book Description
Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on paper, but rather the synergism of many people. Herbert Goeler of American Cyanamid and Keith Slater of Johns-Manville, the latter now retired, are certainly the brightest stars in my particular customer service galaxy. They have been well-springs of information, thinkers and thought starters, friends and fellow-believers, for almost two decades. Without the encouragement and inspiration they gave me, this book would be much shorter and far less relevant. In 1984, my firm presented Herb and Keith with our special "Patron Saint" Award; it doesn't say nearly enough for what they have meant to me personally and, through me, to the field of customer service management where I disseminate ideas and guidance as an editor and teacher. Some years ago, the American Management Associations asked me to chair a series of seminars on Customer Service Management in the U. S. and Canada. Through this activity I met many wonderful people who in many cases taught me more than I taught them.
Author: Warren Blanding
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 592
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Book Description
Author: Colin C. Law
Publisher: BrownWalker Press
ISBN: 1627346937
Category : Transportation
Languages : en
Pages : 302
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Book Description
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
Author: Karl Ockert
Publisher: Master Brewers Association of Americas
ISBN:
Category : Beer
Languages : en
Pages : 196
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Book Description
Author: E. Patricia Birsner
Publisher:
ISBN: 9780814456736
Category : Customer services
Languages : en
Pages : 216
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Book Description
Author: Munindar P. Singh
Publisher: CRC Press
ISBN: 1135439699
Category : Computers
Languages : en
Pages : 1399
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Book Description
The Practical Handbook of Internet Computing analyzes a broad array of technologies and concerns related to the Internet, including corporate intranets. Fresh and insightful articles by recognized experts address the key challenges facing Internet users, designers, integrators, and policymakers. In addition to discussing major applications, it also covers the architectures, enabling technologies, software utilities, and engineering techniques that are necessary to conduct distributed computing and take advantage of Web-based services. The Handbook provides practical advice based upon experience, standards, and theory. It examines all aspects of Internet computing in wide-area and enterprise settings, ranging from innovative applications to systems and utilities, enabling technologies, and engineering and management. Content includes articles that explore the components that make Internet computing work, including storage, servers, and other systems and utilities. Additional articles examine the technologies and structures that support the Internet, such as directory services, agents, and policies. The volume also discusses the multidimensional aspects of Internet applications, including mobility, collaboration, and pervasive computing. It concludes with an examination of the Internet as a holistic entity, with considerations of privacy and law combined with technical content.
Author: Christine Avery
Publisher: Routledge
ISBN: 1134840241
Category : Business & Economics
Languages : en
Pages : 711
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Book Description
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.
Author: Yiliu Paul Tu
Publisher: Springer Nature
ISBN: 3031603249
Category :
Languages : en
Pages : 480
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Book Description
Author: Keith Alexander
Publisher: Routledge
ISBN: 1135819084
Category : Architecture
Languages : en
Pages : 180
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Book Description
This text provides an overview of the interdisciplinary nature of facilities management. It discusses the framework within which facilites managers should operate and the key requirements of their task.
Author: Victor Pooler
Publisher: Springer Science & Business Media
ISBN: 1475753357
Category : Science
Languages : en
Pages : 282
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Book Description
In his book, Global Purchasing: Reaching/or the World, Victor Pooler has stripped the supposed maze of complexity and misunderstanding from international com merce. This book provides extensive background materials for both the purchas ing/materials practitioner and the academic who wishes to use it as a text. The author's extensive international experience lends credibility. Of special interest are the global supplier sourcing strategies. The basics of good offshore buying are universal and of great importance to America. There is a need to analyze and investigate global supplier capabilities. On-the-job buyers need global techniques they can apply. Import prices are destined to rise, and it will take better buying strategies to deal with the multi-bil lions of dollars of purchases made outside the United States. This book brings together in great detail the full spectrum of benefits available to the global buyer. He or she has an opportunity to view the global economy and understand its financial implications. It contains a working knowledge of import regulations, customs tariffs,_ currency translation issues, hedging, cultural aware ness applied to negotiations, and logistics-all covered in detail. During the 1990s, the world of the global buyer will become a reality. Long neglected is the American buyer's study of other cultures and the techniques of dealing with suppliers outside our national boundaries. This book goes a long way in filling that knowledge void.
