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Author: Debashis Chatterjee
Publisher: Routledge
ISBN: 1136014977
Category : Business & Economics
Languages : en
Pages : 235
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Book Description
Leading Consciously addresses the issues of motivation, decision-making, communication, time management, effective learning, work psychology, organizational development, and self-mastery. The author weaves together the insights of some of the most remarkable leaders of the world whose lives embody great truths about leadership and self-transformation, masters such as M. K. Gandhi, Edmund Hillary, Mother Teresa, and Albert Einstein. Debashis Chatterjee is an international management thinker, Fulbright scholar, corporate philosopher, mystic, and writer. He is a member of the faculty in Behavioral Sciences at the Indian Institute of Management in Lucknow, India. An immensely popular speaker on the themes of spirituality and modern management, Chatterjee organizes frequent leadership retreats for diverse audiences of executives, doctors, scientists, political leaders, and social service workers in India and around the world.
Author: Micah Solomon
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814417906
Category : Business & Economics
Languages : en
Pages : 209
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Book Description
Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowermentùlashing out at those that don't. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to surviveùand thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: ò Six major customer trends and what they mean for your business ò Eight unbreakable rules for social media customer service ò How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content ò The rising power of self-serviceùand how to design it properly ò How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wideùonline and off.
Author: Phyllis Davis, Ph.D.
Publisher: Hay House, Inc
ISBN: 1401933076
Category : Health & Fitness
Languages : en
Pages : 180
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Book Description
Were you raised in a "non-touching" atmosphere? Is your "inner hunger" really a yearning for touch? Do you know what your touching "taboos" are? Do you wish you could feel more comfortable touching others or being touched? Are you fulfilling your loved one's need for touch? Would you like to learn how touching influences behavior and how it could enrich your daily? In the revised edition of her exciting book, The Power of Touch, Phyllis K. Davis explores the human need to touch and be touched--and how America's cultural taboos have made us a touch-starved nation. Phyllis shares important insights on physical contact, not only as a biological need, but also as a language that communicates love more powerfully than words.Thought provoking and inspiring, The Power of Touch examines the catastrophic effects on individuals not nurtured by loving touch. People deprived of this kind of touch often exhibit compulsive overeating, restlessness, drug abuse, promiscuity, and workaholism. Even more shocking--singles deprived of touch have a death rate five times higher than their married counterparts. Phyllis also refutes the myth that picking up crying infants spoils them and stresses the role being physically nurtured as babies plays in becoming well-adjusted adults. To help the reader learn how to bring more touch into their lives, Phyllis includes a chapter of touching exercises and ideas. "Without touch, a baby dies, the human heart aches, and the soul withers. Touch is communication on the most basic level: The Power of Touch is about the language of love spoken through physical contact. The need for touch is a necessity throughout our lives, from birth to death, which serves to sustain us emotionally and physically. She discusses how touch can improve relationships of all kinds-parent/child, man/woman, friend/friend-help heal the body, and open the heart to a deeper love. She provides insights into the role of touch in infant health, sexual satisfaction, well-being of the elderly, and she suggests a number of activities and exercises that will make touching a delightful and valuable tool in your life. In this wonderful book, author Phyllis K. Davis teaches you about the role of touch in healing, infant care, raising children, developmental psychology, lovemaking, old age, and friendship. The message is simple: Open your heart, reach out, and touch those you care about. If you are a friend, parent, massage therapist, teacher, lover, grandparent, caretaker, health-care professional--or just a compassionate human being--you will learn how even the briefest and simplest forms of touch influence your behavior and enrich the lives of those sharing your world.
Author: Paul Temporal
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 248
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Book Description
"There's branding and there's high-tech branding and the differences are enormous. The authors do a great job in isolating the many important principles of branding in an increasingly high-technology world." Al Ries Chairman, Ries & Ries Co-author, The 11 Immutable Laws of Internet Branding "The internet and e-commerce have inspired phenomenal changes in the business world, but at least one thing has remained constant: the importance of building a strong brand." Ed Zander President, Sun Microsystems, Inc. "Building a strong consumer brand has always been a monumental task. But, never more so than today, with the explosion of technology, innovation and communication. Paul Temporal has taken a pragmatic and credible approach to suggesting how this effort can be tackled, through his reiteration of basic branding principles, to his reliving case studies of companies which point the way forward. Along the way, he reminds us that branding is all about building a long-lasting and meaningful relationship with consumers." Aaron Boey Vice-President, Marketing Philips Consumer Electronics, Asia-Pacific & Middle-East "Paul Temporal and KC Lee offer us a book full of thought-provoking views and case studies relevant to Internet-Age companies. Insightful and informative, this book challenges you to think through every element of your online branding and customer experience. It is a useful read for any executive who is in charge of brand strategy development and management." Jay Sibel Vice-President, Communications and High Technology Practice A.T. Kearney "In the hi-tech age, building and sustaining great brands are even more critical than ever. The strength of the brand is the only differentiator in a world of connected and knowledgeable customers." Steve Ballmer President, Microsoft
Author: Debashis Chatterjee
Publisher: Routledge
ISBN: 1136014977
Category : Business & Economics
Languages : en
Pages : 235
Get Book Here
Book Description
Leading Consciously addresses the issues of motivation, decision-making, communication, time management, effective learning, work psychology, organizational development, and self-mastery. The author weaves together the insights of some of the most remarkable leaders of the world whose lives embody great truths about leadership and self-transformation, masters such as M. K. Gandhi, Edmund Hillary, Mother Teresa, and Albert Einstein. Debashis Chatterjee is an international management thinker, Fulbright scholar, corporate philosopher, mystic, and writer. He is a member of the faculty in Behavioral Sciences at the Indian Institute of Management in Lucknow, India. An immensely popular speaker on the themes of spirituality and modern management, Chatterjee organizes frequent leadership retreats for diverse audiences of executives, doctors, scientists, political leaders, and social service workers in India and around the world.
Author: Brendon Burchard
Publisher: Hay House, Inc
ISBN: 1401952852
Category : Business & Economics
Languages : en
Pages : 401
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Book Description
THESE HABITS WILL MAKE YOU EXTRAORDINARY. Twenty years ago, author Brendon Burchard became obsessed with answering three questions: 1. Why do some individuals and teams succeed more quickly than others and sustain that success over the long term? 2. Of those who pull it off, why are some miserable and others consistently happy on their journey? 3. What motivates people to reach for higher levels of success in the first place, and what practices help them improve the most After extensive original research and a decade as the world’s leading high performance coach, Burchard found the answers. It turns out that just six deliberate habits give you the edge. Anyone can practice these habits and, when they do, extraordinary things happen in their lives, relationships, and careers. Which habits can help you achieve long-term success and vibrant well-being no matter your age, career, strengths, or personality? To become a high performer, you must seek clarity, generate energy, raise necessity, increase productivity, develop influence, and demonstrate courage. The art and science of how to do all this is what this book is about. Whether you want to get more done, lead others better, develop skill faster, or dramatically increase your sense of joy and confidence, the habits in this book will help you achieve it faster. Each of the six habits is illustrated by powerful vignettes, cutting-edge science, thought-provoking exercises, and real-world daily practices you can implement right now. If you’ve ever wanted a science-backed, heart-centered plan to living a better quality of life, it’s in your hands. Best of all, you can measure your progress. A link to a free professional assessment is included in the book.
Author: Barbara Bruno
Publisher: Kogan Page Publishers
ISBN: 1789665167
Category : Business & Economics
Languages : en
Pages : 233
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Book Description
CATEGORY SILVER WINNER: Axiom Awards 2021 - Human Resources/Employee Training Category Despite global economic conditions, companies are always looking to attract and retain the best talent. Unfortunately, almost 30% of US job seekers leave a new job within the first 30 days. Why? Many new recruiters rely too heavily on high-tech tools to attract candidates and may not have learned the fundamental relationship-building skills that help recruiters ensure that clients and candidates are a good match. High-Tech High-Touch Recruiting provides recruiters with an end-to-end process for recruiting the highest caliber talent who, after they are hired, will become engaged employees. While emphasizing the overall importance of building "high-touch" relationship-building skills, the book outlines how these can be blended successfully with "high-tech" tools such as AI-powered software applications to identify a large pool of qualified job candidates. Once you've identified candidates, the author cautions against the sole use of text and email communication and suggests that recruiters conduct a general interview in order to better ascertain whether a candidate is the best fit for the role. High-Tech High-Touch Recruiting comes with online resources including sample offer letters, recruiting scripts, job requisitions, interview scorecard, a listing of characteristics of best hires and guidelines for a 9-step telephone interview process.
Author: Long, Shawn
Publisher: IGI Global
ISBN: 1466609648
Category : Computers
Languages : en
Pages : 346
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Book Description
Virtual Work and Human Interaction Research uses humanistic and social scientific inquiry to explore how humans communicate, behave, and navigate in their new virtual work spaces, providing scholars and practitioners an opportunity to study virtual work from quantitative and qualitative research approaches. The books explores informal and formal communication, emotional, psychological, and physical labor, rewarding and punishing virtual work behaviors, group decision-making, socializing, and organizational change in a workplace without the physical and nonverbal cues that are taken for granted in traditional face-to-face work arrangements.
Author:
Publisher:
ISBN:
Category : Patents
Languages : en
Pages : 736
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Book Description
Author: James Hillman
Publisher: Crown Currency
ISBN: 0307828433
Category : Business & Economics
Languages : en
Pages : 273
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Book Description
In the boldest expose on the nature of power since Machiavelli, celebrated Jungian therapist James Hillman shows how the artful leader uses each of two dozen kinds of power with finesse and subtlety. Power, we often forget, has many faces, many different expressions. "Empowerment," writes best-selling Jungian analyst James Hillman, "comes from understanding the widest spectrum of possibilities for embracing power." If food means only meat and potatoes, your body suffers from your ignorance. When your idea of food expands, so does your strength. So it is with power. "James Hillman," says Robert Bly, "is the most lively and original psychologist we have had in America since William James." In Kinds Of Power, Hillman addresses himself for the first time to a subject of great interest to business people. He gives much needed substance to the subject by showing us a broad experience of power, rooted in the body, the rnind, and the emotions, rather than the customary narrow interpretation that simply equates power with strength. Hillman's "anatomy" of power explores two dozen expressions of power every artful leader must understand and use, including: the language of power, control, influence, resistance, leadership, prestige, authority, exhibitionism, charisma, ambition, reputation, fearsomeness, tyranny, purism, subtle power, growth, and efficiency.
Author: United States. Civil Aeronautics Administration
Publisher:
ISBN:
Category :
Languages : en
Pages : 148
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Book Description
