Performance and Efficiency Improvement of the Service Sector Industries PDF Download
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Author: Dilip Kumar Gayen
Publisher:
ISBN:
Category :
Languages : en
Pages : 320
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Book Description
Recommended Techniques for Service Industry efficiency, customer-oriented services, application of Lean Six-sigma, Service TQM, Market and Business Study and Research, Digital marketing, Service process Re-engineering, and Efficiency improvement of Service industry for making Smart Service provider
Author: Dilip Kumar Gayen
Publisher:
ISBN:
Category :
Languages : en
Pages : 320
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Book Description
Recommended Techniques for Service Industry efficiency, customer-oriented services, application of Lean Six-sigma, Service TQM, Market and Business Study and Research, Digital marketing, Service process Re-engineering, and Efficiency improvement of Service industry for making Smart Service provider
Author: Michael Milakovich
Publisher: CRC Press
ISBN: 1420031139
Category : Business & Economics
Languages : en
Pages : 427
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Book Description
Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su
Author: Shey-Huei Sheu
Publisher: Springer Nature
ISBN: 3031563735
Category :
Languages : en
Pages : 248
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Book Description
Author: P.T. Harker
Publisher: Springer Science & Business Media
ISBN: 940110073X
Category : Business & Economics
Languages : en
Pages : 511
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Book Description
3 While all of these explanations seem to have merit, there is one dominant reason why the percentage of GDP and employment dedicated to services has continued to increase: low productivity. According to Baumol's cost disease hypothesis (Baumol, Blackman, and Wolff 1991), the growth in services is actually an illusion. The fact is that service-sector productivity is improving slower than that of manufacturing and thus, it seems as if we are consuming more services in nominal terms. However, in real terms, we are consuming slightly less services. That is, the increase in the service sector is caused by low productivity relative to manufacturing. The implication of Baumol's cost disease is the following. Assuming historical productivity increases for manufacturing, agriCUlture, education and health care, Baumol (1992) shows that the U. S. can triple its output in all sectors within 50 years. However, due to the higher productivity level for manufacturing and agriculture, it will take substantially more employment in services to achieve this increase in output. To put this argument in perspective, simply roll back the clock 100 years or so and replace the words manufacturing with agriculture, and services with manufacturing. The phenomenal growth in agricultural productivity versus manufacturing caused the employment levels in agriculture in the U. S. to decrease rapidly while producing a truly unbelievable amount of food. It is the low productivity of services that is the real culprit in its growth of GDP and employment share.
Author: Michael Milakovich
Publisher: Auerbach Publications
ISBN: 9780849338199
Category : Political Science
Languages : en
Pages : 432
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Book Description
Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. The book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare. This revised edition promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. The text provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America's GDP. Throughout this volume, cases of successful QI efforts in service industries complement major points in each chapter, offering profiles of global service quality leaders that serve as examples to organizations in the public sector. Current and future managers will gain insight into how the global service quality revolution effects their daily work environments, inspiring improvement in products, services, and support that American companies provide to markets worldwide.
Author: J. de Beer
Publisher: Springer Science & Business Media
ISBN: 9401727287
Category : Technology & Engineering
Languages : en
Pages : 261
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Book Description
This book does not give a prediction of what the efficiency will be of the energy use of industrial processes in the future. However, it does give an exploration of limits to the efficiency of current processes and an indication of what might be achieved if new technologies can be developed. At the Department of Science, Technology and Society of Utrecht University research had been done to the opportunities for improvement of the energy efficiency in the short term since the 1980's. This had resulted in a comprehensive database on energy efficient measures. This database and a possible application are described in Chapter 3 of this book. The use of the database induced new research themes around efficiency improvement, e.g. concerning barriers for implementation of measures. It was around 1993 that I did a preliminary study to the potential for efficiency improvement in the long term. Historical analysis had shown us that the short term potential stayed constant over the years. It seemed to be replenished by the introduction of new technologies. This lead to the question whether there are limits to the efficiency, taking into account both thermodynamic considerations and ideas on the development and dissemination of new technologies.
Author: Joyce Ann Miller
Publisher: Oxford University Press
ISBN: 0197607985
Category : Social Science
Languages : en
Pages : 256
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Book Description
Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to the services delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that scarce resources are allocated to the activities that produce the greatest value for clients served. Using a lean lens within the context of the organization's goals and mission taps into the latent energy and innovative ideas of personnel and releases resources trapped in a vicious cycle of wasted work efforts. By applying the lean concepts, methods, and tools introduced in this book and creating a culture of continuous improvement, service organizations can increase effectiveness and improve accountability for the funding they receive. This book is also well suited for academic courses in quality improvement/business operations management in business and/or social service programs.
Author: Great Britain: National Audit Office
Publisher: The Stationery Office
ISBN: 0102944385
Category : Political Science
Languages : en
Pages : 60
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Book Description
Government departments have been set a series of targets for implementing efficiency gains of £21.5 billion a year by 2007-08, as part of the Treasury's Efficiency Programme following on from the Gershon Review of public sector efficiency. This NAO report finds that considerable progress has been made by departments towards achieving the efficiency targets, and the Efficiency Programme has ensured a greater focus on value for money issues among senior staff. Progress has also been made in addressing measurement issues, supported by new guidance issued by the Office of Government Commerce, although some reported efficiency gains still carry a significant risk of inaccuracy. The OGC has also initiated a new reporting system to improve the accuracy of reported efficiency gains, but this would benefit from a greater review process to assess whether they meet good practice, either through a stronger internal audit within departments or by the OGC. Departments must improve the transparency of the reporting process, and do more to encourage staff to put forward ideas for efficiency improvements. A companion volume is available separately (HCP 156-II, session 2006-07, ISBN 9780102944372) containing twelve opinion pieces on options to improve efficiency in the public sector, written by commentators from the fields of business, trade unions, academia and management consultancy.
Author:
Publisher:
ISBN:
Category : Industrial productivity
Languages : en
Pages : 224
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Book Description
Author: Faridah Djellal
Publisher: Edward Elgar Publishing
ISBN: 1848444966
Category : Business & Economics
Languages : en
Pages : 261
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Book Description
The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.
