Ouch! That Stereotype Hurts

Ouch! That Stereotype Hurts PDF Author: Leslie Aguilar
Publisher: The Walk The Talk Company
ISBN: 9781885228727
Category : Business & Economics
Languages : en
Pages : 84

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Book Description
"Why is Ouch! important? Staying silent in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviors to thrive. The undermines our ability to create an inclusive workplace where all employees are welcomed, treated with respect and able to do their best work. Yet, most employees and leaders who want to speak up don't how. So, we say nothing. Finally, a video that shows the viewed exactly how to respond in moments of diversity-related tension! No blame, no guilt, no conflict - just practical, specific skills that can be immediately applied in the workplace ..."--Conteneur.

Ouch! That Stereotype Hurts

Ouch! That Stereotype Hurts PDF Author: Leslie Aguilar
Publisher: The Walk The Talk Company
ISBN: 9781885228727
Category : Business & Economics
Languages : en
Pages : 84

Get Book Here

Book Description
"Why is Ouch! important? Staying silent in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviors to thrive. The undermines our ability to create an inclusive workplace where all employees are welcomed, treated with respect and able to do their best work. Yet, most employees and leaders who want to speak up don't how. So, we say nothing. Finally, a video that shows the viewed exactly how to respond in moments of diversity-related tension! No blame, no guilt, no conflict - just practical, specific skills that can be immediately applied in the workplace ..."--Conteneur.

Multicultural Customer Service

Multicultural Customer Service PDF Author: Leslie Aguilar
Publisher: McGraw Hill Professional
ISBN: 9780786303328
Category : Business & Economics
Languages : en
Pages : 172

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Book Description
This series presents essential business skills in a fast-paced, interactive format that appeals to today's busy managers, trainers, and employees alike. These authoritative, concise books deliver high-quality training at a remarkably affordable cost and gives readers both new and time-tested ways to increase productivity and career satisfaction.

Microintervention Strategies

Microintervention Strategies PDF Author: Derald Wing Sue
Publisher: John Wiley & Sons
ISBN: 1119769965
Category : Psychology
Languages : en
Pages : 272

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Book Description
Learn how you can help combat micro and macroaggressions against socially devalued groups with this authoritative new resource Microintervention Strategies: What You Can Do to Disarm and Dismantle Indivdiual and Systemic Racism and Bias, delivers a cutting-edge exploration and extension of the concept of microinterventions to combat micro and macroaggressions targeted at marginalized groups in our society. While racial bias is the primary example used throughout the book, the author’s approach is applicable to virtually all forms of bias and discrimination, including that directed at those with disabilities, LGBTQ people, women, and others. The book calls out unfair and biased institutional policies and practices and presents strategies to help reduce the impact of sexism, heterosexism, ableism, and classism. It provides a new conceptual framework for distinguishing between the different categories of microinterventions, or individual anti-bias actions, and offers specific, concrete, and practical advice for taking a stand against micro and macroaggressions. Microintervention Strategies delivers the knowledge and skills necessary to confront individual and institutional manifestations of oppression. Readers will also enjoy: - A thorough introduction to the major conceptual distictions between micro and macroaggressions and an explanation of the manifestations, dynamics, and impact of bias on marginalized groups. - An exploration of the meaning and definition of micorinterventions, including a categorization into three types: microaffirmations, micorprotections, and microchallenges. - A review of literature that discusses the positive benefits that accrue to targets, allies, bystanders, and others when microinterventions take place. - A discussion of major barriers to acting against prejudice and discrimination. Perfect for undergraduate and graduate students taking courses in psychology, education, social work, and political science, Microintervention Strategies will also earn a place in the libraries of psychologists, educators, parents, and teachers, who hope to do their part to combat microaggressions and other forms of bias and discrimination.

Microaggression Theory

Microaggression Theory PDF Author: Gina C. Torino
Publisher: John Wiley & Sons
ISBN: 1119420040
Category : Psychology
Languages : en
Pages : 400

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Book Description
Get to know the sociopolitical context behind microaggressions Microaggressions are brief, everyday exchanges that send denigrating messages to certain individuals because of their group membership (e.g., race, gender, culture, religion, social class, sexual orientation, etc.). These daily, common manifestations of aggression leave many people feeling vulnerable, targeted, angry, and afraid. How has this become such a pervasive part of our social and political rhetoric, and what is the psychology behind it? In Microaggression Theory, the original research team that created the microaggressions taxonomy, Gina Torino, David Rivera, Christina Capodilupo, Kevin Nadal, and Derald Wing Sue, address these issues head-on in a fascinating work that explores the newest findings of microaggressions in their sociopolitical context. It delves into how the often invisible nature of this phenomenon prevents perpetrators from realizing and confronting their own complicity in creating psychological dilemmas for marginalized groups, and discusses how prejudice, privilege, safe spaces, and cultural appropriation have become themes in our contentious social and political discourse. Details the psychological effects of microaggressions in separate chapters covering clinical impact, trauma, related stress syndromes, and the effect on perpetrators Examines how microaggressions affect education, employment, health care, and the media Explores how social policies and practices can minimize the occurrence and impact of microaggressions in a range of environments Investigates how microaggressions relate to larger social movements If you come across the topic of microaggressions in your day-to-day life, you can keep the conversation going in a productive manner—with research to back it up!

Fair, Square and Legal

Fair, Square and Legal PDF Author: Donald H. Weiss
Publisher:
ISBN: 9781400232727
Category :
Languages : en
Pages : 0

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Book Description
Fair, Square and Legal has long been the essential resource for organizations seeking to stay within the law and avoid violating the rights of their employees. This new, extensively updated edition reflects the latest regulations and court decisions, while retaining all the indispensable information readers have depended on for more than a decade.

Emotional Intelligence for Managing Results in a Diverse World

Emotional Intelligence for Managing Results in a Diverse World PDF Author: Lee Gardenswartz
Publisher: Nicholas Brealey
ISBN: 0891062998
Category : Psychology
Languages : en
Pages : 207

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Book Description
Harness the power of emotions - so you can leverage differences, build engaged teams, and create healthier organizations Whether you work group stretches from here to Dubai or can easily meet in a conference room down the hall, anger and frustration are easy to come by when others don't do things your way, follow directions, or respond the way you think they should. But when emotions manage workplace relationships, the result is conflict, disengagement, and low morale. Emotional Intelligence for Managing Results in a Diverse World delivers a novel prescription for managing effectively in today's workplace: Use the dynamic principles of EQ plus insights from the author's pioneering diversity work to increase your competence in managing emotions and enhance your effectiveness in work, relationships, and life. The book also gives you the know-how to use this approach in coaching and developing others to help them be more successful on the job.

Seriously...I'm Kidding

Seriously...I'm Kidding PDF Author: Ellen DeGeneres
Publisher: Grand Central Publishing
ISBN: 0446585033
Category : Humor
Languages : en
Pages : 146

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Book Description
~b~>With the winning, upbeat candor that has made her show on of the most popular and honored daytime shows on the air, beloved talk show host and comedian Ellen DeGeneres shares her views on life, love, and American Idol. "I've experienced a whole lot the last few years and I have a lot to share. So I hope that you'll take a moment to sit back, relax and enjoy the words I've put together for you in this book. I think you'll find I've left no stone unturned, no door unopened, no window unbroken, no rug unvacuumed, no ivories untickled. What I'm saying is, let us begin, shall we?" Seriously... I'm Kidding is a lively, hilarious, and often sweetly poignant look at the life of the much-loved entertainer as she opens up about her personal life, her talk show, and more. PRAISE FOR Seriously... I'm Kidding "DeGeneres's amiably oddball riffs on everything from kale to catwalks to Jesus will make fans smile." -- People "Whatever the topic, DeGeneres's compulsively readable style will appeal to fans old and new." - Publishers Weekly "Fans will not be disappointed...[DeGeneres's] trademark wit and openness shine through and through." -- Kirkus/DIVspan

More Courageous Conversations About Race

More Courageous Conversations About Race PDF Author: Glenn E. Singleton
Publisher: Corwin Press
ISBN: 1412992664
Category : Education
Languages : en
Pages : 361

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Book Description
"Since the highly acclaimed Courageous Conversations About Race offered educators a frame work and tools for promoting racial equity, many schools have implemented the Courageous Conversations Protocol. Now ... in a book that's rich with anecdote, Singleton celebrates the successes, outlines the difficulties, and provides specific strategies for moving Courageous Conversations from racial equity theory to practice at every level, from the classroom to the school superintendent's office"--Back cover.

3 Keys to Defeating Unconscious Bias

3 Keys to Defeating Unconscious Bias PDF Author: Sondra Thiederman
Publisher:
ISBN: 9780964497726
Category :
Languages : en
Pages :

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Book Description
This easy-to-read book provides a practical step-by-step process for defeating the unconscious biases that interfere with our ability to relate effectively to others.

Ask a Manager

Ask a Manager PDF Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306

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Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together