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Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 20
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Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 20
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Author: Alvin J. Hower
Publisher: LifeRich Publishing
ISBN: 1489727566
Category : Biography & Autobiography
Languages : en
Pages : 486
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Book Description
March 1, 2021, Peace Corps turns sixty. Its mission—to teach a skill and to spread the Peace Corps brand of goodwill around the world—still resonates. In No Greater Service, author Alvin J. Hower highlights its relevance yesterday, today, and the years to come. This memoir offers a stirring, personal, vivid, and action-packed account of a Peace Corps volunteer’s remarkable life in the underserved areas of the southern Philippines. With curiosity, empathy, and wry humor, Hower creates a distinct Peace Corps photo memoir. An avid photographer, he produced more than 5,000 images of everyday people and the awe-inspiring beauty of a nation of 7,641 islands. He was a teacher and social worker in General Santos City, and a management consultant for a mission school in the remote mountains of Lake Sebu, Surallah, working and living with the indigenous T’boli people featured in the August 1971 National Geographic Magazine. No Greater Service also serves as a history of his host country, providing information about its complex customs and traditions as well as the notable stories of Filipinos he met and their fascinating updates fifty years later. At times hilarious, others sad and grim, it also shares a love story of his romantic alliance with a Filipina girl.
Author: James L. Heskett
Publisher: Berrett-Koehler Publishers
ISBN: 1626565864
Category : Business & Economics
Languages : en
Pages : 324
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Book Description
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use—and misuse—of technology in delivering top-level service; and practices that can transform loyal customers into “owners.” Looking ahead, the authors describe the world of great service leaders in which “both/and” thinking replaces trade-offs. It's a world in which new ideas will be tested against the sine qua non of the “service trifecta”—wins for employees, customers, and investors. And it's a world in which the best leaders admit that they don't have the answers and create organizations that learn, innovate, “sense and respond,” operate with fluid boundaries, and seek and achieve repeated strategic success. Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Châteauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.
Author: The Church of Jesus Christ of Latter-Day Saints
Publisher: The Church of Jesus Christ of Latter-day Saints
ISBN: 1465101276
Category :
Languages : en
Pages : 298
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Book Description
A Study Guide and a Teacher’s Manual Gospel Principles was written both as a personal study guide and as a teacher’s manual. As you study it, seeking the Spirit of the Lord, you can grow in your understanding and testimony of God the Father, Jesus Christand His Atonement, and the Restoration of the gospel. You can find answers to life’s questions, gain an assurance of your purpose and self-worth, and face personal and family challenges with faith.
Author: David Finkel
Publisher: Macmillan + ORM
ISBN: 0374710961
Category : History
Languages : en
Pages : 272
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Book Description
Now a Major Motion Picture Directed by American Sniper Writer Jason Hall and Starring Miles Teller No journalist has reckoned with the psychology of war as intimately as David Finkel. In The Good Soldiers, his bestselling account from the front lines of Baghdad, Finkel embedded with the men of the 2-16 Infantry Battalion as they carried out the infamous “surge”. Now, in Thank You for Your Service, Finkel tells the true story of those men as they return home from the front-lines of Baghdad and struggle to reintegrate--both into their family lives and into American society at large. Finkel is with these veterans in their most intimate, painful, and hopeful moments as they try to recover, and in doing so, he creates an indelible, essential portrait of what life after war is like--not just for these soldiers, but for their wives, widows, children, and friends, and for the professionals who are truly trying, and to a great degree failing, to undo the damage that has been done. Thank You for Your Service is an act of understanding, and it offers a more complete picture than we have ever had of two essential questions: When we ask young men and women to go to war, what are we asking of them? And when they return, what are we thanking them for? “Finkel sketches a panoramic view of postwar life....A book that every American should read.” —Jake Tapper, Los Angeles Times Finalist for the National Book Critics Circle Award, the Los Angeles Times Book Prize, and the New York Public Library Helen Bernstein Award for Excellence in Journalism. One of Ten Favorite Books of 2013 by Michiko Kakutani (The New York Times), a Washington Post Top Ten Book of the Year, and a New York Times Book Review Notable Book of the Year
Author: William Byrd
Publisher: Alfred Music
ISBN: 9781457484346
Category : Music
Languages : en
Pages : 108
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Book Description
A choral worship cantata composed by William Byrd.
Author: Ari Weinzweig
Publisher: Hyperion
ISBN: 1401305075
Category : Business & Economics
Languages : en
Pages : 125
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Book Description
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
Author: Arthur Hobart
Publisher:
ISBN:
Category : Civil service
Languages : en
Pages : 658
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Book Description
Author: Jill Knight
Publisher: Casemate Publishers
ISBN: 1844152537
Category : History
Languages : en
Pages : 241
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Book Description
Civil servants are not generally known for their soldierly qualities. Yet in the Great War a volunteer regiment of 'civil servants and their friends' served with distinction in the front line, fighting in many of the major battles. This new study, the first since the 1920s, draws on previously unpublished material personal memoirs, diaries and interviews to tell their extraordinary story, and is supported by a wealth of marvellous photographs."
Author: Great Britain. Parliament. House of Commons
Publisher:
ISBN:
Category : Great Britain
Languages : en
Pages : 1334
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Book Description
