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Author: Gabriela Strauß
Publisher: diplom.de
ISBN: 3832462368
Category : Business & Economics
Languages : en
Pages : 92
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Book Description
Inhaltsangabe:Abstract: Part one briefly introduces the reader to the topic and the research objectives. Moreover, the methodical approach to meet the research objectives will be presented. Part two provides the theoretical framework of customer loyalty. Terms, advantages and strategies related to customer loyalty are introduced. Furthermore, the report illustrates factors that support the development of customer loyalty and evaluates the requirements to develop new loyalty tools. Part three presents a definition and classification of marketing events as well as the inevitability of creating new ways of communication. Furthermore, it portrays international dimensions of marketing events, as well as a future outlook. Virtual events will be described as new approaches within the tool event marketing. Part four provides the findings of this project and analyses the connection between marketing events and customer loyalty. The report is finalised by a conclusion in part five. Inhaltsverzeichnis:Table of Contents: LIST OF FIGURES4 LIST OF APPENDICES5 ABSTRACT6 PART I: PREFACE9 1.1RESEARCH OBJECTIVES9 1.2REPORT STRUCTURE9 1.3METHODOLOGY10 1.3.1PART CUSTOMER LOYALTY12 1.3.2PART MARKETING EVENTS13 1.3.3PART CONCLUSIONS AND FINDINGS13 1.3.4LIMITATIONS OF RESEARCH15 PART II: CUSTOMER LOYALTY17 2.1CUSTOMER SATISFACTION AND CUSTOMER LOYALTY18 2.2REASONS TO CREATE CUSTOMER LOYALTY AND SYNERGY EFFECTS21 2.3LOYALTY-CREATING FACTORS24 2.4APPRAISAL OF THE LOYALTY TOOLS27 PART III: MARKETING EVENTS30 3.1DEFINITION30 3.2THE NECESSITY OF NEW WAYS IN COMMUNICATION36 3.3EVENTS AND THE CLASSICAL MARKETING COMMUNICATIONS MIX39 3.3.1MARKETING EVENTS AND ADVERTISING40 3.3.2MARKETING EVENTS AND PUBLIC RELATIONS41 3.3.3MARKETING EVENTS AND SPONSORSHIPS41 3.3.4THE INTEGRATED MARKETING COMMUNICATIONS MIX45 3.4REASONS AND OBJECTIVES FOR MARKETING EVENTS47 3.5INTERNATIONAL ASPECTS49 3.6PROSPECTS FOR THE FUTURE51 3.7VIRTUAL EVENTS53 PART IV: FINDINGS AND ANALYSIS55 4.1CUSTOMER LOYALTY55 4.2MARKETING EVENTS59 4.3MARKETING EVENTS AS A SUPPORTIVE TOOL FOR CUSTOMER LOYALTY62 PART V: CONCLUSION68 REFERENCES70 APPENDICES
Author: Gabriela Strauß
Publisher: diplom.de
ISBN: 3832462368
Category : Business & Economics
Languages : en
Pages : 92
Get Book Here
Book Description
Inhaltsangabe:Abstract: Part one briefly introduces the reader to the topic and the research objectives. Moreover, the methodical approach to meet the research objectives will be presented. Part two provides the theoretical framework of customer loyalty. Terms, advantages and strategies related to customer loyalty are introduced. Furthermore, the report illustrates factors that support the development of customer loyalty and evaluates the requirements to develop new loyalty tools. Part three presents a definition and classification of marketing events as well as the inevitability of creating new ways of communication. Furthermore, it portrays international dimensions of marketing events, as well as a future outlook. Virtual events will be described as new approaches within the tool event marketing. Part four provides the findings of this project and analyses the connection between marketing events and customer loyalty. The report is finalised by a conclusion in part five. Inhaltsverzeichnis:Table of Contents: LIST OF FIGURES4 LIST OF APPENDICES5 ABSTRACT6 PART I: PREFACE9 1.1RESEARCH OBJECTIVES9 1.2REPORT STRUCTURE9 1.3METHODOLOGY10 1.3.1PART CUSTOMER LOYALTY12 1.3.2PART MARKETING EVENTS13 1.3.3PART CONCLUSIONS AND FINDINGS13 1.3.4LIMITATIONS OF RESEARCH15 PART II: CUSTOMER LOYALTY17 2.1CUSTOMER SATISFACTION AND CUSTOMER LOYALTY18 2.2REASONS TO CREATE CUSTOMER LOYALTY AND SYNERGY EFFECTS21 2.3LOYALTY-CREATING FACTORS24 2.4APPRAISAL OF THE LOYALTY TOOLS27 PART III: MARKETING EVENTS30 3.1DEFINITION30 3.2THE NECESSITY OF NEW WAYS IN COMMUNICATION36 3.3EVENTS AND THE CLASSICAL MARKETING COMMUNICATIONS MIX39 3.3.1MARKETING EVENTS AND ADVERTISING40 3.3.2MARKETING EVENTS AND PUBLIC RELATIONS41 3.3.3MARKETING EVENTS AND SPONSORSHIPS41 3.3.4THE INTEGRATED MARKETING COMMUNICATIONS MIX45 3.4REASONS AND OBJECTIVES FOR MARKETING EVENTS47 3.5INTERNATIONAL ASPECTS49 3.6PROSPECTS FOR THE FUTURE51 3.7VIRTUAL EVENTS53 PART IV: FINDINGS AND ANALYSIS55 4.1CUSTOMER LOYALTY55 4.2MARKETING EVENTS59 4.3MARKETING EVENTS AS A SUPPORTIVE TOOL FOR CUSTOMER LOYALTY62 PART V: CONCLUSION68 REFERENCES70 APPENDICES
Author: Dorothé Gerritsen
Publisher: CABI
ISBN: 1789242304
Category : Business & Economics
Languages : en
Pages : 258
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Book Description
Fully updated and with new case studies throughout, this second edition reviews the way organizations use events to connect with their visitors. It covers the development of the experience economy, the steps from strategy to concept, event design and touchpoints. It also considers the areas of marketing within which experiences play a role, such as branding, relationship marketing and city marketing. Concluding with a chapter on effect measurement and evaluation, and including a wealth of internationally relevant examples, the book gives a thorough insight into the way events can help reach strategic marketing goals.
Author: Nripendra P. Rana
Publisher: Springer Nature
ISBN: 3030243745
Category : Business & Economics
Languages : en
Pages : 337
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Book Description
This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing.
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1522517944
Category : Business & Economics
Languages : en
Pages : 1838
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Book Description
Effective marketing techniques are a driving force behind the success or failure of a particular product or service. When utilized correctly, such methods increase competitive advantage and customer engagement. Advertising and Branding: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest scholarly material on emerging technologies, techniques, strategies, and theories for the development of advertising and branding campaigns in the modern marketplace. Featuring extensive coverage across a range of topics, such as customer retention, brand identity, and global advertising, this innovative publication is ideally designed for professionals, researchers, academics, students, managers, and practitioners actively involved in the marketing industry.
Author: Matthew Dixon
Publisher: Penguin
ISBN: 1591845815
Category : Business & Economics
Languages : en
Pages : 258
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Book Description
Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Author: Gilad James, PhD
Publisher: Gilad James Mystery School
ISBN: 4416020503
Category : Computers
Languages : en
Pages : 96
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Book Description
WhatsApp is a popular mobile application that was founded in 2009 by Jan Koum and Brian Acton. The app allows users to send text messages and voice messages, make voice and video calls, share images, documents, user locations, and other media. In addition to personal messaging, WhatsApp also offers a range of features for businesses, including WhatsApp Business, which allows small businesses to communicate with their customers and share updates over the app. WhatsApp has grown to become one of the most widely used messaging apps in the world, with over 2 billion active users across 180 countries. WhatsApp makes use of end-to-end encryption to ensure that only the sender and recipient of a message can access its contents. The company has been praised for its commitment to user privacy, although it has also faced scrutiny over its handling of false information and its role in facilitating political unrest. Nevertheless, the app remains a vital tool for communication and connection, particularly in countries where other messaging apps are restricted or banned. Its continued popularity is a testament to the users' trust in its security and reliability.
Author: Hamed Taherdoost
Publisher: Springer Nature
ISBN: 303139626X
Category :
Languages : en
Pages : 456
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Book Description
Author: Stephan A. Butscher
Publisher: Routledge
ISBN: 1317155467
Category : Business & Economics
Languages : en
Pages : 314
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Book Description
In every industry, and any company, customer loyalty marketing is an important pillar of corporate strategy. This second edition of Customer Loyalty Programmes and Clubs, explains how the key to effective protection against competition lies in identifying and offering your customers the right combination of financial and non-financial benefits. Stephen Butscher has reviewed the developments that have taken place since his original successful step-by-step guide was published and now includes 'pricing for customer loyalty' and 'e-loyalty' along with extra case studies. He takes you through all the necessary stages to research, plan and launch a programme that builds and develops the relationship between you and your customers, and emphasises value measurement and selection of the right benefits, enabling you to integrate the loyalty programme into every part of your organization. Customer Loyalty Programmes and Clubs includes case studies from some of the most successful companies, including Volkswagen Club, Kawasaki Riders Club, Swatch the Club, Porsche and many more.
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1466673583
Category : Business & Economics
Languages : en
Pages : 2254
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Book Description
As marketing professionals look for ever more effective ways to promote their goods and services to customers, a thorough understanding of customer needs and the ability to predict a target audiences reaction to advertising campaigns is essential. Marketing and Consumer Behavior: Concepts, Methodologies, Tools, and Applications explores cutting-edge advancements in marketing strategies as well as the development and design considerations integral to the successful analysis of consumer trends. Including both in-depth case studies and theoretical discussions, this comprehensive four-volume reference is a necessary resource for business leaders and marketing managers, students and educators, and advertisers looking to expand the reach of their target market.
Author: Stephen J. Page
Publisher: Routledge
ISBN: 1136637036
Category : Business & Economics
Languages : en
Pages : 575
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Book Description
It is the first major study to examine what events is as a discipline in the twenty-first century, its significance in contemporary society and growth as a mainstream subject area. The book is divided in to five inter-related sections. Section one evaluates the evolution of events as a discipline and defines what Events Studies is. Section two critically reviews the relationship between events and other disciplines such as tourism and sport. Section three focuses on the management of events, section four evaluates the impacts of events from varying political, social and environmental perspectives and section five examines the future direction of growth in event-related education and research.
