Author: United States. Patent and Trademark Office
Publisher:
ISBN:
Category : Patents
Languages : en
Pages : 1498
Book Description
Measuring and Restoring customer trust
Author: Simon Stotz
Publisher: BoD – Books on Demand
ISBN: 3755724294
Category : Business & Economics
Languages : en
Pages : 32
Book Description
Much has been written about trust. Despite the fact that there is a general understand-ing of how important trust is in interpersonal and business relations it becomes obvi-ous that this construct remains somewhat indistinct when it comes to pinning down how trust is build or destroyed, how levels of trust can be measured precisely and how trust can be restored if it has deteriorated. Therefor this research makes use of an earlier model by Kreikenberg (2013) which pro-vides one of the most comprehensive models for measuring trust via seven trust-build-ing factors in five trust-dimensions. This model, due to its complexity, has been adapted and simplified. Moreover, the model was enhanced to include an empirical approach to detect trust building measures to restore trust. The adapted model was put to an empirical test on the Volkswagen Diesel Exhaust Scandal of 2015 with VW-customers. Findings show that the adapted model could pro-vide results on which dimensions and factors show a deterioration of trust and simul-taneously how trust gaps detected could be filled via measures proposed by custom-ers. Although this research must be called explorative, results give some indication that the new model appears to work satisfactory and should be put to further empirical tests in other companies and industry to find further proof for a general applicability.
Publisher: BoD – Books on Demand
ISBN: 3755724294
Category : Business & Economics
Languages : en
Pages : 32
Book Description
Much has been written about trust. Despite the fact that there is a general understand-ing of how important trust is in interpersonal and business relations it becomes obvi-ous that this construct remains somewhat indistinct when it comes to pinning down how trust is build or destroyed, how levels of trust can be measured precisely and how trust can be restored if it has deteriorated. Therefor this research makes use of an earlier model by Kreikenberg (2013) which pro-vides one of the most comprehensive models for measuring trust via seven trust-build-ing factors in five trust-dimensions. This model, due to its complexity, has been adapted and simplified. Moreover, the model was enhanced to include an empirical approach to detect trust building measures to restore trust. The adapted model was put to an empirical test on the Volkswagen Diesel Exhaust Scandal of 2015 with VW-customers. Findings show that the adapted model could pro-vide results on which dimensions and factors show a deterioration of trust and simul-taneously how trust gaps detected could be filled via measures proposed by custom-ers. Although this research must be called explorative, results give some indication that the new model appears to work satisfactory and should be put to further empirical tests in other companies and industry to find further proof for a general applicability.
Official Gazette of the United States Patent and Trademark Office
Author: United States. Patent and Trademark Office
Publisher:
ISBN:
Category : Patents
Languages : en
Pages : 1498
Book Description
Publisher:
ISBN:
Category : Patents
Languages : en
Pages : 1498
Book Description
Business Ethics - A Philosophical and Behavioral Approach
Author: Christian A. Conrad
Publisher: Springer Nature
ISBN: 3030988430
Category : Business & Economics
Languages : en
Pages : 470
Book Description
In this textbook we examine the extent to which moral values play a role as productive forces for companies and the economy as a whole, and explores the effect of ethical and unethical behavior at both levels. We show how ethics improves productivity, and provide specific ethics tools for practical application for both students and managers. Stemming from an overall interdisciplinary approach, this textbook fills a gap in the literature on ethics in business. Following a textbook structure, we first derive knowledge from scientific studies that are relevant for students, and then summarize the results. We explain ethical assessment approaches, and then provide an ethical assessment of economic behavior using case studies. Roleplaying and games are used to explain the behavior of people in relation to ethics. The 2nd edition has been completely revised and expanded to include new findings from the behavioral sciences (psychology, social psychology, sociology and behavioral economics). In particular, the research on emotions, motivation and group behavior have given rise to many new impulses in business ethics. In addition, new case studies and new chapters were included, like Politics and Morality, Theories of Justice, Global Ethics, and Institutions as Solutions to Specific Game Situations (game theory). This book is important for students and researchers as well as policymakers and business executives due to its focus on applications.
Publisher: Springer Nature
ISBN: 3030988430
Category : Business & Economics
Languages : en
Pages : 470
Book Description
In this textbook we examine the extent to which moral values play a role as productive forces for companies and the economy as a whole, and explores the effect of ethical and unethical behavior at both levels. We show how ethics improves productivity, and provide specific ethics tools for practical application for both students and managers. Stemming from an overall interdisciplinary approach, this textbook fills a gap in the literature on ethics in business. Following a textbook structure, we first derive knowledge from scientific studies that are relevant for students, and then summarize the results. We explain ethical assessment approaches, and then provide an ethical assessment of economic behavior using case studies. Roleplaying and games are used to explain the behavior of people in relation to ethics. The 2nd edition has been completely revised and expanded to include new findings from the behavioral sciences (psychology, social psychology, sociology and behavioral economics). In particular, the research on emotions, motivation and group behavior have given rise to many new impulses in business ethics. In addition, new case studies and new chapters were included, like Politics and Morality, Theories of Justice, Global Ethics, and Institutions as Solutions to Specific Game Situations (game theory). This book is important for students and researchers as well as policymakers and business executives due to its focus on applications.
Handbook of Highly Toxic Materials Handling and Management
Author: Stanley S. Grossel
Publisher: CRC Press
ISBN: 9780824789237
Category : Science
Languages : en
Pages : 548
Book Description
This handbook provides practical, technological information on the toxicological aspects of dangerously hazardous chemicals, the design and maintenance of facilities for processing them, as well as preventive and mitigative procedures for controlling their accidental release. Key areas of industrial toxicology, including major routes of occupational exposure, and general toxic properties of selected chemicals, are discussed.
Publisher: CRC Press
ISBN: 9780824789237
Category : Science
Languages : en
Pages : 548
Book Description
This handbook provides practical, technological information on the toxicological aspects of dangerously hazardous chemicals, the design and maintenance of facilities for processing them, as well as preventive and mitigative procedures for controlling their accidental release. Key areas of industrial toxicology, including major routes of occupational exposure, and general toxic properties of selected chemicals, are discussed.
Engine Modeling and Control
Author: Rolf Isermann
Publisher: Springer
ISBN: 3642399347
Category : Technology & Engineering
Languages : en
Pages : 646
Book Description
The increasing demands for internal combustion engines with regard to fuel consumption, emissions and driveability lead to more actuators, sensors and complex control functions. A systematic implementation of the electronic control systems requires mathematical models from basic design through simulation to calibration. The book treats physically-based as well as models based experimentally on test benches for gasoline (spark ignition) and diesel (compression ignition) engines and uses them for the design of the different control functions. The main topics are: - Development steps for engine control - Stationary and dynamic experimental modeling - Physical models of intake, combustion, mechanical system, turbocharger, exhaust, cooling, lubrication, drive train - Engine control structures, hardware, software, actuators, sensors, fuel supply, injection system, camshaft - Engine control methods, static and dynamic feedforward and feedback control, calibration and optimization, HiL, RCP, control software development - Control of gasoline engines, control of air/fuel, ignition, knock, idle, coolant, adaptive control functions - Control of diesel engines, combustion models, air flow and exhaust recirculation control, combustion-pressure-based control (HCCI), optimization of feedforward and feedback control, smoke limitation and emission control This book is an introduction to electronic engine management with many practical examples, measurements and research results. It is aimed at advanced students of electrical, mechanical, mechatronic and control engineering and at practicing engineers in the field of combustion engine and automotive engineering.
Publisher: Springer
ISBN: 3642399347
Category : Technology & Engineering
Languages : en
Pages : 646
Book Description
The increasing demands for internal combustion engines with regard to fuel consumption, emissions and driveability lead to more actuators, sensors and complex control functions. A systematic implementation of the electronic control systems requires mathematical models from basic design through simulation to calibration. The book treats physically-based as well as models based experimentally on test benches for gasoline (spark ignition) and diesel (compression ignition) engines and uses them for the design of the different control functions. The main topics are: - Development steps for engine control - Stationary and dynamic experimental modeling - Physical models of intake, combustion, mechanical system, turbocharger, exhaust, cooling, lubrication, drive train - Engine control structures, hardware, software, actuators, sensors, fuel supply, injection system, camshaft - Engine control methods, static and dynamic feedforward and feedback control, calibration and optimization, HiL, RCP, control software development - Control of gasoline engines, control of air/fuel, ignition, knock, idle, coolant, adaptive control functions - Control of diesel engines, combustion models, air flow and exhaust recirculation control, combustion-pressure-based control (HCCI), optimization of feedforward and feedback control, smoke limitation and emission control This book is an introduction to electronic engine management with many practical examples, measurements and research results. It is aimed at advanced students of electrical, mechanical, mechatronic and control engineering and at practicing engineers in the field of combustion engine and automotive engineering.
Cassier's Industrial Management and Mechanical Handling
Author:
Publisher:
ISBN:
Category : Engineering
Languages : en
Pages : 694
Book Description
Publisher:
ISBN:
Category : Engineering
Languages : en
Pages : 694
Book Description
Wartime Report E.
Author: United States. National Advisory Committee for Aeronautics
Publisher:
ISBN:
Category : Airplanes
Languages : en
Pages : 280
Book Description
Publisher:
ISBN:
Category : Airplanes
Languages : en
Pages : 280
Book Description
Scientific and Technical Aerospace Reports
Author:
Publisher:
ISBN:
Category : Aeronautics
Languages : en
Pages : 1346
Book Description
Publisher:
ISBN:
Category : Aeronautics
Languages : en
Pages : 1346
Book Description
Wartime Report
Author:
Publisher:
ISBN:
Category : Aeronautics
Languages : en
Pages : 100
Book Description
Reproductions of reports, some declassified, of research done at Aircraft Engine Research Laboratory during World War II. The order of reports does not represent when they were chronologically issued. Reference to the original version of each report is included.
Publisher:
ISBN:
Category : Aeronautics
Languages : en
Pages : 100
Book Description
Reproductions of reports, some declassified, of research done at Aircraft Engine Research Laboratory during World War II. The order of reports does not represent when they were chronologically issued. Reference to the original version of each report is included.
Strategy Power Success
Author: Simone Janson
Publisher: Best of HR - Berufebilder.de®
ISBN: 3965961292
Category : Business & Economics
Languages : en
Pages : 135
Book Description
Also in the 6th revised and improved edition, published by a government-funded publisher involved in EU programs and a partner of the Federal Ministry of Education, you receive the concentrated expertise of renowned experts (overview in the book preview), as well as tailored premium content and access to travel deals with discounts of up to 75%. At the same time, you do good and support sustainable projects. Because success in our well organized business world is the result of a well planned strategy. But there is a difference of opinion as to what the right strategy looks like. If you take a closer look at the strategies of successful companies, you will see that they are often the product of an optimal concept and the right decision. And yet, all too often decisions are made on the basis of gut instinct, rather than gathering important information or understanding how decision-making processes actually work. This book shows what really matters when it comes to conception and strategically important decisions. With its "Info on Demand" concept, the publisher not only participated in an EU-funded program but was also awarded the Global Business Award as Publisher of the Year. Therefore, by purchasing this book, you are also doing good: The publisher is financially and personally involved in socially relevant projects such as tree planting campaigns, the establishment of scholarships, sustainable living arrangements, and many other innovative ideas. The goal of providing you with the best possible content on topics such as career, finance, management, recruiting, or psychology goes far beyond the static nature of traditional books: The interactive book not only imparts expert knowledge but also allows you to ask individual questions and receive personal advice. In doing so, expertise and technical innovation go hand in hand, as we take the responsibility of delivering well-researched and reliable content, as well as the trust you place in us, very seriously. Therefore, all texts are written by experts in their field. Only for better accessibility of information do we rely on AI-supported data analysis, which assists you in your search for knowledge. You also gain extensive premium services: Each book includes detailed explanations and examples, making it easier for you to successfully use the consultation services, freeky available only to book buyers. Additionally, you can download e-courses, work with workbooks, or engage with an active community. This way, you gain valuable resources that enhance your knowledge, stimulate creativity, and make your personal and professional goals achievable and successes tangible. That's why, as part of the reader community, you have the unique opportunity to make your journey to personal success even more unforgettable with travel deals of up to 75% off. Because we know that true success is not just a matter of the mind, but is primarily the result of personal impressions and experiences. Publisher and editor Simone Janson is also a bestselling author and one of the 10 most important German bloggers according to the Blogger Relevance Index. Additionally, she has been a columnist and author for renowned media such as WELT, Wirtschaftswoche, and ZEIT - you can learn more about her on Wikipedia.
Publisher: Best of HR - Berufebilder.de®
ISBN: 3965961292
Category : Business & Economics
Languages : en
Pages : 135
Book Description
Also in the 6th revised and improved edition, published by a government-funded publisher involved in EU programs and a partner of the Federal Ministry of Education, you receive the concentrated expertise of renowned experts (overview in the book preview), as well as tailored premium content and access to travel deals with discounts of up to 75%. At the same time, you do good and support sustainable projects. Because success in our well organized business world is the result of a well planned strategy. But there is a difference of opinion as to what the right strategy looks like. If you take a closer look at the strategies of successful companies, you will see that they are often the product of an optimal concept and the right decision. And yet, all too often decisions are made on the basis of gut instinct, rather than gathering important information or understanding how decision-making processes actually work. This book shows what really matters when it comes to conception and strategically important decisions. With its "Info on Demand" concept, the publisher not only participated in an EU-funded program but was also awarded the Global Business Award as Publisher of the Year. Therefore, by purchasing this book, you are also doing good: The publisher is financially and personally involved in socially relevant projects such as tree planting campaigns, the establishment of scholarships, sustainable living arrangements, and many other innovative ideas. The goal of providing you with the best possible content on topics such as career, finance, management, recruiting, or psychology goes far beyond the static nature of traditional books: The interactive book not only imparts expert knowledge but also allows you to ask individual questions and receive personal advice. In doing so, expertise and technical innovation go hand in hand, as we take the responsibility of delivering well-researched and reliable content, as well as the trust you place in us, very seriously. Therefore, all texts are written by experts in their field. Only for better accessibility of information do we rely on AI-supported data analysis, which assists you in your search for knowledge. You also gain extensive premium services: Each book includes detailed explanations and examples, making it easier for you to successfully use the consultation services, freeky available only to book buyers. Additionally, you can download e-courses, work with workbooks, or engage with an active community. This way, you gain valuable resources that enhance your knowledge, stimulate creativity, and make your personal and professional goals achievable and successes tangible. That's why, as part of the reader community, you have the unique opportunity to make your journey to personal success even more unforgettable with travel deals of up to 75% off. Because we know that true success is not just a matter of the mind, but is primarily the result of personal impressions and experiences. Publisher and editor Simone Janson is also a bestselling author and one of the 10 most important German bloggers according to the Blogger Relevance Index. Additionally, she has been a columnist and author for renowned media such as WELT, Wirtschaftswoche, and ZEIT - you can learn more about her on Wikipedia.