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Author: Nancy Summers
Publisher: John Wiley & Sons
ISBN: 1118089510
Category : Political Science
Languages : en
Pages : 260
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Book Description
An essential guide for those charged with supervision of nonclinical staffin programs, agencies, and units within social service organizations "As someone who has worked in social service agencies, consulted with hundreds of them, and who teaches social service professionals, Ms. Summers knows the issues faced by agencies firsthand. From this experience she has compiled a thoughtful and well-organized text that identifies the principles of effective supervision." —Samuel Knapp, EdD Director of Professional Affairs, Pennsylvania Psychological Association From the Foreword The care of patients and clients of social service agencies is increasingly being performed by paraprofessionals or professionals with little experience. While there are many books written about giving quality clinical supervision, there is very little on supervising the least experienced frontline nonclinical and clinical staff to teach and promote positive and effective interaction with clients, and provide staff support and training that elevates quality care, improves job satisfaction, and minimizes staff turnover. Based on author Nancy Summers' many years of working with troubled social service agencies, Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision fills this need and offers numerous ideas for securing the best care for those served by social service agencies. Common problems faced by agencies are examined with regard to employee behavior and wellness, including staff teamwork, how to build healthy staff/client relationships, and the identification and prevention of routine disrespect of clients and their needs. Diagnostic techniques are presented for identifying these problems, as well as remedies and prevention programs that can be put in place without great expense. Filled with interviews and numerous case examples, Managing Social Service Staff for Excellence offers a step-by-step process for: creating good preventive measures to counteract negative practices that can occur; developing robust commitment and enthusiasm; and getting back on the right track after unfortunate incidents have taken place.
Author: Nancy Summers
Publisher: John Wiley & Sons
ISBN: 1118089510
Category : Political Science
Languages : en
Pages : 260
Get Book Here
Book Description
An essential guide for those charged with supervision of nonclinical staffin programs, agencies, and units within social service organizations "As someone who has worked in social service agencies, consulted with hundreds of them, and who teaches social service professionals, Ms. Summers knows the issues faced by agencies firsthand. From this experience she has compiled a thoughtful and well-organized text that identifies the principles of effective supervision." —Samuel Knapp, EdD Director of Professional Affairs, Pennsylvania Psychological Association From the Foreword The care of patients and clients of social service agencies is increasingly being performed by paraprofessionals or professionals with little experience. While there are many books written about giving quality clinical supervision, there is very little on supervising the least experienced frontline nonclinical and clinical staff to teach and promote positive and effective interaction with clients, and provide staff support and training that elevates quality care, improves job satisfaction, and minimizes staff turnover. Based on author Nancy Summers' many years of working with troubled social service agencies, Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision fills this need and offers numerous ideas for securing the best care for those served by social service agencies. Common problems faced by agencies are examined with regard to employee behavior and wellness, including staff teamwork, how to build healthy staff/client relationships, and the identification and prevention of routine disrespect of clients and their needs. Diagnostic techniques are presented for identifying these problems, as well as remedies and prevention programs that can be put in place without great expense. Filled with interviews and numerous case examples, Managing Social Service Staff for Excellence offers a step-by-step process for: creating good preventive measures to counteract negative practices that can occur; developing robust commitment and enthusiasm; and getting back on the right track after unfortunate incidents have taken place.
Author: Peter M. Kettner
Publisher: Addison-Wesley Longman
ISBN:
Category : Business & Economics
Languages : en
Pages : 410
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Book Description
This book attempts to create an integrated model for management and administrative practice in the management of human service organizations. The book presents a theoretical foundation for human services management and identifies the major roles and responsibilities of the manager/administrator.To date, management books have identified problems in organizational functioning and described how systems should work. This book goes beyond description. First, it identifies themes that serve as guidelines to insure internal consistency within the organization. Then it proposes what managers need to do to put their organizations back on track toward excellence. The overall emphasis is on how to get employees to perform at their optimum levels to insure organizational efficiency, effectiveness, quality and productivity.For people in Human Services Management and Social Work Administration/ Management.
Author: Vala Afshar
Publisher:
ISBN: 9780985356460
Category : Business
Languages : en
Pages : 202
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Book Description
If you are not a social business you are losing market share. If you are not a social business, you are also losing the opportunity to recruit and retain the very best talent in the market. In this social and mobile era, customers have choices and voices that are scaled and amplified like never before. For businesses to truly connect with their employees and customers they must be able to listen, respond, engage, and add value in a timely and robust manner. But, to truly connect we must do so by way of a personalized and mutually beneficial approach; and in order to do this well, we must embrace social collaboration. By reading the Pursuit of Social Business Excellence you will be able to 1) identify foundational success elements of a social business; 2) follow a prioritized and guided step by step transformation process; 3) measure progress and identify self-reinforcing confirmation points. 4) increase top line revenue, profit, employee retention and customer loyalty. Afshar and Martin are award winning enterprise technology and management executives who have unlocked the value of social business transformation to drive industry leading growth, customer loyalty and profitability. In 2011, Afshar pioneered and led the efforts to drive the innovation behind enterprise networking industries first social machines. In 2012 Afshar and Martin s company, Enterasys Networks, was recognized as one of Boston's best places to work and was also awarded for top services-collaboration innovation, best contact center and next generation quality leadership.
Author: Donna Hardina, PhD
Publisher: Springer Publishing Company
ISBN: 0826138160
Category : Social Science
Languages : en
Pages : 462
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Book Description
Presenting an empowerment-oriented management approach, this ground-breaking how-to guide covers the most recent innovations and current theories you need to create a successful social service organization. This all-in-one guide to service organization management best practices will help you gain the skills you need to effectively lead and empower your staff. Expert authors provide a comprehensive approach and tackle every important issue related to this complex management field including: Values and ethics Organizational structure Diverse clientele and access to services Barriers to service delivery Cultural competency Fight for social justice Financial resource management Evaluating program outcomes Control of the external environment A must-have reference, An Empowering Approach to Managing Social Service Organizations will help practicing professionals and students on the cusp of leadership improve service delivery to clients, make improvements in workplace conditions, acquire critical resources and retain the leadership power needed to survive in a turbulent social, political and economic environment.
Author: Martin, Jennifer M.
Publisher: IGI Global
ISBN: 1522574034
Category : Medical
Languages : en
Pages : 342
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Book Description
Mental health and wellbeing has become an increasingly important issue that impacts communities in multiple ways. A critical discussion on the understanding and access of mental health services by people from diverse backgrounds is important to improving global healthcare practices in modern society. Mental Health Policy, Practice, and Service Accessibility in Contemporary Society provides innovative insights into contemporary and future issues within the field of mental healthcare. The content within this publication represents the work of medical funding, social inclusion, and social work education. It is a vital reference source for post-graduate students, medical researchers, psychology professionals, sociologists, and academicians seeking coverage on topics centered on improving future practices in mental health and wellbeing.
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 1799885992
Category : Medical
Languages : en
Pages : 1305
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Book Description
In times of uncertainty and crisis, the mental health of individuals become a concern as added stressors and pressures can cause depression, anxiety, and stress. Today, especially with more people than ever experiencing these effects due to the Covid-19 epidemic and all that comes along with it, discourse around mental health has gained heightened urgency. While there have always been stigmas surrounding mental health, the continued display of these biases can add to an already distressing situation for struggling individuals. Despite the experience of mental health issues becoming normalized, it remains important for these issues to be addressed along with adequate education about mental health so that it becomes normalized and discussed in ways that are beneficial for society and those affected. Along with raising awareness of mental health in general, there should be a continued focus on treatment options, methods, and modes for healthcare delivery. The Research Anthology on Mental Health Stigma, Education, and Treatment explores the latest research on the newest advancements in mental health, best practices and new research on treatment, and the need for education and awareness to mitigate the stigma that surrounds discussions on mental health. The chapters will cover new technologies that are impacting delivery modes for treatment, the latest methods and models for treatment options, how education on mental health is delivered and developed, and how mental health is viewed and discussed. It is a comprehensive view of mental health from both a societal and medical standpoint and examines mental health issues in children and adults from all ethnicities and socio-economic backgrounds and in a variety of professions, including healthcare, emergency services, and the military. This book is ideal for psychologists, therapists, psychiatrists, counsellors, religious leaders, mental health support agencies and organizations, medical professionals, teachers, researchers, students, academicians, mental health practitioners, and more.
Author: Daphne Statham
Publisher: Jessica Kingsley Publishers
ISBN: 9781853028861
Category : Social Science
Languages : en
Pages : 180
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Book Description
Written by key figures in the field of social care training and administration this much-needed volume provides good practice guidance for front line managers. The contributions are based upon recent research into management practice.
Author: Vineet Nayar
Publisher: Harvard Business Press
ISBN: 1422139069
Category : Business & Economics
Languages : en
Pages : 210
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Book Description
Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His "employee first, customer second" mantra has been recognized globally as an example of organizational innovation, and was deemed a "new and radical management philosophy" ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as "human resource" or as "intellectual capital" or even as an asset like all its other assets-and how his unique perspective led to an holistic transformation of his organization. By putting employees on top of the organizational pyramid, he argues, your company can fully realize the value created in the interface between customers and employees. This book leads managers and executives through the five core aspects of Nayar's approach, demonstrating how to create a sense of urgency, overhaul incentives and reporting structures, foster transparency in communications and feedback, provide platforms for achievement and personal growth, and finally recognize the potential of every individual in the organization. The "Employee First" philosophy should be the fulcrum of the transformation journey of any organization.
Author: Trish Hafford-Letchfield
Publisher: SAGE
ISBN: 1849202397
Category : Social Science
Languages : en
Pages : 234
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Book Description
′This is a timely and well crafted text which is to be commended, with strong chapters from knowledgeable and committed authors. A stimulating read and one which will be of considerable use to those with responsibility for leading and managing learning in social care and social work′ - Keith Popple, Professor of Social Work, London South Bank University ′This is a welcome and timely book, which forecasts the growing need for workplace learning. I will be one of the first people to buy it′ - Jan Fook, Professor of Social Work, University of Southampton This core textbook provides an authoritative overview of the leadership and management of learning in social care education and practice. Written in response to recent policy and continuing professional development frameworks, the book provides the underpinning knowledge for candidates following post-qualifying awards for social work in leadership, management and practice education Key features include: " reference to the relevant post-qualifying standards in social work at Higher Specialist and Advanced levels " an interprofessional approach " case studies, activities and points for reflection. Leadership and Management in Social Care will equip readers with the relevant knowledge and skills they need to improve the quality of social care services and their delivery. With an emphasis upon continuing professional development it will become essential reading for students following social work and social care qualifications for continuing professional development. Social care practitioners responsible for staff development and interested in progressing to management roles will also find the book invaluable. Trish Hafford-Letchfield is a senior lecturer at London South Bank University for social work, higher education and leadership and management courses. Kate Leonard is a senior lecturer at LSBU and freelance trainer, assessor and mentor. Nasa Begum has been Principal Advisor for Participation at SCIE since 2003 and is a researcher. Neil Chick is Organisational Learning Manager for a housing association and coach mentor.
Author: Elizabeth Harlow
Publisher: Routledge
ISBN: 1351740261
Category : Social Science
Languages : en
Pages : 280
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Book Description
This title was first published in 2000: This text focuses on developments in social work and its management. In doing so, it is of necessity multi-disciplinary: research and literature from the fields of management, organization and social policy, as well as social work, are drawn upon. The major theme of the book is change, which, paradoxically, appears to be the major constant. Change is everywhere and living with change is part of the "modern condition". As the various transformations of social work are articulated, their influence becomes apparent. Each process will constitute a theme around which the content of this book is introduced. Although these processes are interdependent, each will be dealt with in turn.
