Managing Hospitality Human Resources (AHLEI) PDF Download
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Author: Robert H. Woods
Publisher: Pearson Higher Ed
ISBN: 0133454126
Category : Business & Economics
Languages : en
Pages : 494
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Book Description
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity. Topics include: The impact of the post-recession economy on recruiting, selection, retention, and turnover How companies use social media to learn about job applicants The role of technology in performance appraisals The latest trends in effective incentive programs and industry benefits The changing face of unions and new trends in organizing and collective bargaining Social responsibility and sustainability measures, including what companies are doing (and not doing) right
Author: Robert H. Woods
Publisher: Pearson Higher Ed
ISBN: 0133454126
Category : Business & Economics
Languages : en
Pages : 494
Get Book Here
Book Description
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity. Topics include: The impact of the post-recession economy on recruiting, selection, retention, and turnover How companies use social media to learn about job applicants The role of technology in performance appraisals The latest trends in effective incentive programs and industry benefits The changing face of unions and new trends in organizing and collective bargaining Social responsibility and sustainability measures, including what companies are doing (and not doing) right
Author: Robert H. Woods
Publisher: Ahlei - Hospitality Supervisio
ISBN: 9780133097122
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity. Topics include: The impact of the post-recession economy on recruiting, selection, retention, and turnover How companies use social media to learn about job applicants The role of technology in performance appraisals The latest trends in effective incentive programs and industry benefits The changing face of unions and new trends in organizing and collective bargaining Social responsibility and sustainability measures, including what companies are doing (and not doing) right
Author: Robert H. Woods
Publisher: Ingram
ISBN: 9780866123969
Category : Hospitality industry
Languages : en
Pages : 0
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Book Description
Author: Michael John Boella
Publisher: Routledge
ISBN: 0415632536
Category : Business & Economics
Languages : en
Pages : 354
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Book Description
This text now includes updates to all statistics, information on job design and empowerment, updated coverage of trade unionism and a new chapter on business ethics. It matches new NVQ requirements and incorporates new material relevant to courses and learning needs.
Author: David K. Hayes
Publisher: John Wiley & Sons
ISBN: 0470084804
Category : Business & Economics
Languages : en
Pages : 506
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Book Description
This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.
Author: Dennis Nickson
Publisher: Routledge
ISBN: 1136397175
Category : Business & Economics
Languages : en
Pages : 321
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Book Description
An integrated look at HRM policies and practices in the tourism and hospitality industries A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remuneration International examples showcase good practice in a variety of organisations, such as Prêt a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs
Author: Peter Szende
Publisher: Routledge
ISBN: 1351233297
Category : Business & Economics
Languages : en
Pages : 354
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Book Description
Human Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field. Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviors, and many others, all contextualised within the hospitality industry. With a main "think point" and series of questions for each case, the book is a highly insightful and engaging read. Suggested answers and solutions to the questions can be found within the extensive online resources that complement the book. Each section is also contextualized and theorized with an additional reading section, organized by key concept. This book will be essential for all students of hospitality and an invaluable resource for current practitioners in the field as well.
Author: Shirley Gilmore
Publisher: Prentice Hall
ISBN: 9780131119833
Category : Accueil (Tourisme) - Personnel - Direction - Cas, Études de
Languages : en
Pages : 0
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Book Description
This casebook provides users with a comprehensive set of cases in human resource management for many segments of the hospitality industry. As each case unfolds, human resource issues managers must face are addressed. Through active involvement in discussion, readers assume the roles of working managers to identify problems, determine pertinent information, appraise alternatives, and develop realistic solutions, therefore enhancing their critical thinking and communication skills necessary to be successful managers. Leadership problems/absent owners; Selecting employees/managers; Ethics; Cultural/ethnic diversity; Discrimination charges/sexual harassment; Orientation/training/evaluation/compensation; Terminating employees; Downsizing labor force; Unionized operations. A valuable handbook or reference for human resource managers, general managers, and trainers of employees who manage others.
Author: David K. Hayes
Publisher: John Wiley & Sons
ISBN: 0470140607
Category : Business & Economics
Languages : en
Pages : 206
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Book Description
This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.
Author: Robert C. Ford
Publisher: SAGE Publications
ISBN: 1071876287
Category : Business & Economics
Languages : en
Pages : 774
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Book Description
Introduction to Hospitality Management: Creating Excellent Guest Experiences, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating an unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. Included with this title: LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
