Managing Difficult, Frustrating, and Hostile Conversations

Managing Difficult, Frustrating, and Hostile Conversations PDF Author: Georgia J. Kosmoski
Publisher: Corwin Press
ISBN: 9781412913409
Category : Education
Languages : en
Pages : 172

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Book Description
Be prepared to manage stressful situations before they happen with proven, constructive strategies! The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversations uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations. Each chapter highlights situations identified by school administrators as most stressful. Tips for managing these situations are followed by suggestions and questions for the reader that highlight how to: Understand the motives and actions behind hostile adults Become proactive rather than reactive Maintain control over volatile conversations Communicate effectively with all types of upset individuals Use this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.

Managing Difficult, Frustrating, and Hostile Conversations

Managing Difficult, Frustrating, and Hostile Conversations PDF Author: Georgia J. Kosmoski
Publisher: Corwin Press
ISBN: 9781412913409
Category : Education
Languages : en
Pages : 172

Get Book Here

Book Description
Be prepared to manage stressful situations before they happen with proven, constructive strategies! The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversations uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations. Each chapter highlights situations identified by school administrators as most stressful. Tips for managing these situations are followed by suggestions and questions for the reader that highlight how to: Understand the motives and actions behind hostile adults Become proactive rather than reactive Maintain control over volatile conversations Communicate effectively with all types of upset individuals Use this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.

Managing Conversations With Hostile Adults

Managing Conversations With Hostile Adults PDF Author: Georgia J. Kosmoski
Publisher: Corwin Press
ISBN: 9780803968110
Category : Business & Economics
Languages : en
Pages : 132

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Book Description
Based on an in-depth study of over 250 actively practicing teachers and certified school support professionals, this book identifies and explains the 15 most effective strategies an educator can use in order to diffuse hostile conversations with adults. The authors present a variety of stressful confrontations: from curbing the school gossip and dealing with public humiliation, to surviving a false sexual accusation and neutralizing encounters with out-of-control individuals under the influence of drugs and/or alcohol. In each chapter, after presenting the reader with a real-life confrontation, both the psychological and educational viewpoints are considered, the educator's effectiveness in handling the situation is analyzed, and strategies and suggestions for application to additional circumstances are discussed.

The Principal as Leader of Challenging Conversations

The Principal as Leader of Challenging Conversations PDF Author: Ontario Principals' Council,
Publisher: Corwin Press
ISBN: 1452276528
Category : Education
Languages : en
Pages : 161

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Book Description
Steer high-stakes conversations with staff and students toward win-win outcomes with this handy pocket guide to effective communication. Includes scripts, case studies, and checklists.

The Principal′s Guide to Managing School Personnel

The Principal′s Guide to Managing School Personnel PDF Author: Richard D. Sorenson
Publisher: Corwin Press
ISBN: 1452295506
Category : Education
Languages : en
Pages : 217

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Book Description
"An excellent tool for aspiring principals as well as those who find it uplifting to be reassured that they are doing the right thing." —Gerard Dery, Principal Nessacus Regional Middle School, Dalton, MA "This book serves as a valuable tool for districts seeking to enhance the skill level of their principals and would be ideal for professional development." —Carolyn Banks, Regional Director of Teacher Education University of La Verne A comprehensive guide to building successful relationships with all school personnel! Inspiring faculty and support staff to perform their best is a key factor in developing a school culture that helps students thrive. This resource provides principals with the policies, procedures, and techniques to lead and manage school personnel and create an effective work environment. The authors provide real-world scenarios and practical strategies to help define the principal′s leadership role and strengthen personnel management skills. The book also offers reflective exercises in each chapter to assist administrators in evaluating their own schools and practices. Based on ISLLC and ELCC standards for school leadership, this book covers: Shaping school culture to promote shared ownership of the school′s vision Recruiting, selecting, and retaining qualified personnel Effective communication and conflict resolution Handling challenging situations such as supervising marginal employees and addressing grievances The Principal′s Guide to Managing School Personnel is an indispensable reference for managing one of your school′s most important resources: your staff.

How to Handle Hard-to-Handle Parents

How to Handle Hard-to-Handle Parents PDF Author: Maryln Appelbaum
Publisher: Corwin Press
ISBN: 1412964415
Category : Education
Languages : en
Pages : 137

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Book Description
Advice on parents of all backgrounds, the characteristics of difficult people, how to deal with parents in difficult situations, listening so parents will talk to you, & forming a successful partnership with parents.

From Difficult Teachers . . . to Dynamic Teams

From Difficult Teachers . . . to Dynamic Teams PDF Author: Barbara L. Brock
Publisher: Corwin Press
ISBN: 145221106X
Category : Education
Languages : en
Pages : 177

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Book Description
Based on interviews with experienced principals, this book helps leaders examine the causes of negative staff behavior and build a culture of shared leadership, collegiality, and teamwork.

What Every Principal Should Know About Operational Leadership

What Every Principal Should Know About Operational Leadership PDF Author: Jeffrey Glanz
Publisher: Corwin Press
ISBN: 1483361632
Category : Education
Languages : en
Pages : 201

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Book Description
Discover best practices for implementing efficient school management! While principals may understandably devote a great deal of attention to supporting the cultural and instructional needs of their schools, the core administrative challenge remains: managing the school′s personnel, facilities, and financial resources. As the sixth volume of a seven-part series, What Every Principal Should Know About Operational Leadership provides an essential tool for new and veteran principals who want to run their school sites more efficiently and intentionally every day of the school year. Filled with best practice examples, resources, reflection and self-assessment opportunities, and implementation ideas, this guide also includes the following features: Before we get started" questionnaire and response analysis Case study and accompanying reflective questions "What You Should Know About" section framing each chapter Self-Assessment resource for determining effectiveness of cultural leaders This book covers the essentials for organization and time management, overseeing and evaluating facilities, handling the budget, addressing legal mandates, recruiting and evaluating personnel, working with an assistant principal, and enhancing communication in individual and group settings.

Superintendent Leadership

Superintendent Leadership PDF Author: Elaine L. Wilmore
Publisher: Corwin Press
ISBN: 1412955408
Category : Education
Languages : en
Pages : 177

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Book Description
Written by leadership expert Elaine L. Wilmore, this ideal resource helps aspiring and practicing superintendents attain proficiency in the Educational Leadership Constituent Council (ELCC) standards.

Principal Leadership

Principal Leadership PDF Author: Elaine L. Wilmore
Publisher: Corwin Press
ISBN: 1544348568
Category : Education
Languages : en
Pages : 161

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Book Description
"Certification, assessment, and standards for school principals are here to stay. Elaine Wilmore takes a fresh and innovative look at how standards for school administration are tied to the very core of educational leadership. A must read for all aspiring and practicing school leaders. Bravo!" Theodore Creighton, Executive Director National Council of Professors of Educational Administration "This book informs school leaders how they can carry out critical leadership responsibilities that will lead to ever higher levels of academic achievement for all students." John H. Stevens, Executive Director Texas Business and Education Coalition and Chairman of the Board, Texas Principals Leadership Initiative Principal Leadership is the first book on the market that provides you with the new ELCC standards in a cohesive, easy-to-follow manner! Finally, the new joint Interstate School Leaders Licensure Consortium (ISLLC) and the National Council for the Accreditation of Teacher Education (NCATE) standards, now recognized as the Educational Leadership Constituent Council (ELCC) standards, are at your fingertips, ready to be applied by principals as well as administrator preparation programs. This is first book to make the connection between the new standards and the principal′s leadership role in creating and sustaining a school′s culture and values. Its simple, consistent format includes: Meeting the standards for the learning community Creating, developing, and implementing school vision and culture Organizing learning community resources Establishing collaborative partnerships within the school community Dealing with the dilemmas, politics, and professional development in school communities Transforming the learning community In addition to a thorough discussion of the new standards, each chapter includes easy-to-use learning tools that include "Activities for Professional Development" and reflective questions to help individuals, groups, or classes get the most from the book′s practical, insightful, and easy-to-read format. Principal Leadership is a must-read for current and future school leaders who recognize the increasing complexity of the principal′s role in our ever-changing, complicated world.

Leadership, Violence, and School Climate

Leadership, Violence, and School Climate PDF Author: Kyle E. Blanchfield
Publisher: R&L Education
ISBN: 1475801726
Category : Education
Languages : en
Pages : 182

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Book Description
In the book, Leadership, Violence and School Climate: Case Studies in Creating Non-Violent Schools, three important themes are emphasized namely, democratic leadership, violence and school climate. The book recognizes that safety should be the first issue of concern when addressing school violence. However, violence in schools should not be the sole concern of outside experts who advocate for lock downs, metal detectors and bullet proof glass. Through democratic school leadership violence can be reduced by those professionals actually working in schools. The book emphasizes that reduction in school violence originates from school leaders having a comprehensive understanding of the climate found in schools. Leadership, violence and school climate are connected through the use of democratic principles that address; crisis, trauma, empowerment, common ground, critical thinking, assertiveness and others. The book points out how schools can reverse their reactionary stance to violence, and become pro-active through the practice of democratic principles.