Make or Break Issues in IT Management PDF Download
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Author: Dan Remenyi
Publisher: Routledge
ISBN: 1136387099
Category : Business & Economics
Languages : en
Pages : 349
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Book Description
First published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.
Author: Dan Remenyi
Publisher: Routledge
ISBN: 1136387099
Category : Business & Economics
Languages : en
Pages : 349
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Book Description
First published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.
Author: Peter Wiggers
Publisher: Routledge
ISBN: 1136390804
Category : Business & Economics
Languages : en
Pages : 304
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Book Description
IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT. In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization. This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist, a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working environment immediately. IT Performance Management: * Provides an overview of best practices and available thinking on the subject of IT cost and value * Describes the subject of IT cost and value related to management issues on IT strategy, portfolio management, service management, architecture and sourcing * Addresses differing degrees of maturity between IT and the business, illustrated by case studies
Author: Nancy Olson
Publisher: Taylor & Francis
ISBN: 1136386807
Category : Business & Economics
Languages : en
Pages : 282
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Book Description
'Making IT Count: from strategy to implementation' focuses on the practical elements of delivering Information Technology strategy. Studies regularly show that over half of Information Technology strategies are never implemented, or are unsuccessful in delivering the desired results, and that a significant percentage of strategies implemented were never in the original plans. The linkage between strategy development and delivery needs a very clear focus; this is the key topic that the authors address. The book highlights eight major fallacies in managing IT, and eighteen better practices. It then details how to draw up strategy, instigate navigation techniques and make sourcing decisions. Change and delivery are a major focus, as is infrastructure development. Caselets and full length case studies of organizations such as General Electric, Siemens, Colonial Mutual, Charles Schwab, Macquarie Bank, ICI, United Airlines, Norwich Union, Walgreens and Dell and have been included to show how strategies have been successfully implemented and managed.
Author: Noel Bruton
Publisher: Routledge
ISBN: 1136381694
Category : Business & Economics
Languages : en
Pages : 244
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Book Description
Managing the IT Service Process is the first book of its kind to recognize the truth of IT Service delivery. It takes the overall view of the service management process and links together the elements of service level management, systems availability, costs and benchmarking, and the helpdesk. In the last 5 years there has been a major structural shift in the IT industry with the traditional position of Helpdesk Manager being replaced by a new function of IT Services Manager. The industry is now concentrating on the formulation of an end-to-end service process that replaces the previous norm of several disparate and non-integrated sections in an IT department such as the helpdesk, applications maintenance, operations, development procurement and systems management. Managers are focusing on a totality of management so they can correlate costs and processes and offer their customers an integrated service. Managing the IT Services Process is an instructional manual written by an acknowledged industry expert and includes techniques, charts, methods, case studies and anecdotes to support the text. The author encourages the reader to formulate an end-to-end IT service process by using a step by step approach. The text describes and encourages integration in IT and therefore will be useful for managers involved in the unified process.
Author: Tatnall, Arthur
Publisher: IGI Global
ISBN: 159140990X
Category : Technology & Engineering
Languages : en
Pages : 1264
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Book Description
[Informatique].
Author: Gary Hamel
Publisher: John Wiley & Sons
ISBN: 1118219082
Category : Business & Economics
Languages : en
Pages : 308
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Book Description
This is not a book about one thing. It's not a 250-page dissertation on leadership, teams or motivation. Instead, it's an agenda for building organizations that can flourish in a world of diminished hopes, relentless change and ferocious competition. This is not a book about doing better. It's not a manual for people who want to tinker at the margins. Instead, it's an impassioned plea to reinvent management as we know it—to rethink the fundamental assumptions we have about capitalism, organizational life, and the meaning of work. Leaders today confront a world where the unprecedented is the norm. Wherever one looks, one sees the exceptional and the extraordinary: Business newspapers decrying the state of capitalism. Once-innovative companies struggling to save off senescence. Next gen employees shunning blue chips for social start-ups. Corporate miscreants getting pilloried in the blogosphere. Entry barriers tumbling in what were once oligopolistic strongholds. Hundred year-old business models being rendered irrelevant overnight. Newbie organizations crowdsourcing their most creative work. National governments lurching towards bankruptcy. Investors angrily confronting greedy CEOs and complacent boards. Newly omnipotent customers eagerly wielding their power. Social media dramatically transforming the way human beings connect, learn and collaborate. Obviously, there are lots of things that matter now. But in a world of fractured certainties and battered trust, some things matter more than others. While the challenges facing organizations are limitless; leadership bandwidth isn't. That's why you have to be clear about what really matters now. What are the fundamental, make-or-break issues that will determine whether your organization thrives or dives in the years ahead? Hamel identifies five issues are that are paramount: values, innovation, adaptability, passion and ideology. In doing so he presents an essential agenda for leaders everywhere who are eager to... move from defense to offense reverse the tide of commoditization defeat bureaucracy astonish their customers foster extraordinary contribution capture the moral high ground outrun change build a company that's truly fit for the future Concise and to the point, the book will inspire you to rethink your business, your company and how you lead.
Author: Iain Aitken
Publisher: Routledge
ISBN: 1136349855
Category : Business & Economics
Languages : en
Pages : 329
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Book Description
Value-Driven IT Management explains how huge sums are wasted by companies (and governments) on poorly aligned, poorly justified and poorly managed IT projects based on 'wishful thinking' cost and benefit assumptions and that even 'successful' projects rarely seem to realise the benefits promised. The author contends that the root cause of the disappointment and disillusion often found in senior management with the value extracted from its IT investments is a complacent corporate culture that can actually foster uncommercial behaviours in both users and internal suppliers of IT solutions. The author sets out a detailed, pragmatic framework for commercialising the internal IT Function and measuring its value to the business. This is not to be achieved by deploying conventional IT best practices or by making the IT Function look like an external service provider. Instead the author proposes that the IT Function should transform its value to the business by embracing a small set of best value practices that will engender more commercial behaviours in both IT staff and users and will focus the IT Function's energies on delivering successful business outcomes that will win the respect of senior management.
Author: Dorothy Graham
Publisher: Addison-Wesley Professional
ISBN: 0321754069
Category : Computers
Languages : en
Pages : 672
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Book Description
In this work, over 40 pioneering implementers share their experiences and best practices in 28 case studies. Drawing on their insights, you can avoid the pitfalls associated with test automation, and achieve powerful results on every metric you care about: quality, cost, time to market, usability, and value.
Author: Roland Conrady
Publisher: Springer Science & Business Media
ISBN: 3540921990
Category : Business & Economics
Languages : en
Pages : 276
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Book Description
As other industries, the global travel and tourism industry has been facing immense challenges and highly visible upheaval since the beginning of the new millennium. The International Tourism Exchange ITB Berlin, the world’s leading travel trade show, aims at pinpointing the most important challenges, identifying the trends and offering a platform to solve pressing problems. The ITB Convention Market Trends & Innovations has developed into a centre of excellence and a driving force for the global travel and tourism industry, generating a much needed information platform. This compilation unites the highlights of the convention in articles prepared by renowned professionals and scientists from the industry. Readers may benefit from this comprehensive vision of the developments that are shaping the structure of the global tourism industry today and in the future. This book is indispensable for tourism and travel professionals as well as for academics and students anal- ing current global tourism and travel trends.
Author: Dino Bouchlaghem
Publisher: Routledge
ISBN: 1136892117
Category : Technology & Engineering
Languages : en
Pages : 273
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Book Description
Complications arising from poor collaboration are the source of a variety of the construction industry's biggest problems. It is now widely recognized that an effective collaboration strategy based on the implementation of information systems and careful consideration of the wider organizational issues is key to delivering construction projects successfully. Against a backdrop of rapidly developing communication techologies, and continuing efforts to improve working practices, this book provides clear explanations of how to successfully devise and implement a collaboration strategy. The concepts introduced include: collaborative working as a holistic concept in construction a new framework on how to plan and implement effective collaboration change management approaches for introducing collaborative working systems, and implementing new technologies in construction projects. Examinations of emerging technologies like mobile and wireless are combined with overviews of relevant management theories, and industry case studies, to provide a comprehensive guide suitable for both practitioners and students. Underpinned by research carried out by leading academics in co-operation with practitioners using the latest technologies, this is the most up-to-date and relevant guide to this crucial subject available. This is essential reading for all practioners and serious students of management in the built environment.
