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Author: John Tschohl
Publisher: Best Sellers Publishing
ISBN: 9780963626882
Category : Business & Economics
Languages : en
Pages : 132
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Book Description
The practice of service recovery in solving customer problems or complaints.
Author: John Tschohl
Publisher: Best Sellers Publishing
ISBN: 9780963626882
Category : Business & Economics
Languages : en
Pages : 132
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Book Description
The practice of service recovery in solving customer problems or complaints.
Author: Pamela S. Turner
Publisher: Houghton Mifflin Harcourt
ISBN: 054753096X
Category : Juvenile Fiction
Languages : en
Pages : 37
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Book Description
Imagine walking to the same place every day, to meet your best friend. Imagine watching hundreds of people pass by every morning and every afternoon. Imagine waiting, and waiting, and waiting. For ten years. This is what Hachiko did. Hachiko was a real dog who lived in Tokyo, a dog who faithfully waited for his owner at the Shibuya train station long after his owner could not come to meet him. He became famous for his loyalty and was adored by scores of people who passed through the station every day. This is Hachiko’s story through the eyes of Kentaro, a young boy whose life is changed forever by his friendship with this very special dog. Simply told, and illustrated with Yan Nascimbene’s lush watercolors, the legend of Hachiko will touch your heart and inspire you as it has inspired thousands all over the world.
Author: Rebecca Ascher-Walsh
Publisher: National Geographic Books
ISBN: 1426219113
Category : Pets
Languages : en
Pages : 164
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Book Description
This treasury features heartwarming photographs and touching stories of dedicated working dogs who have gone above and beyond the call of duty and proven themselves as true heroes. This special collection of dog stories and photographs features four-legged heroes who have worked side by side with soldiers, searched the wreckage of natural and man-made disasters, changed families' lives through emotional support, and administered aid around the world and at home in the United States. Heart-warming photographs and touching anecdotes bring to life thirty-eight caring canines who have served the people who mean the most to them, from a German Shepherd who leads a blind man on his marathon training mssion to a belly rub-loving Sheltie who supports at-risk youth in the classroom. For anyone who has experienced the extraordinary affection of a dog, Loyal is a lasting celebration of the joys of canine companionship.
Author: Rebecca Ascher-Walsh
Publisher: National Geographic Books
ISBN: 1426212631
Category : Pets
Languages : en
Pages : 164
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Book Description
Unlikely Friendships meets Marley and Me. This heartwarming gift book from National Geographic presents a collection of inspiring dog stories and touching photos—dogs who comfort veterans, dogs who learn to surf, dogs who detect cancer, and dogs who save the day: Each one is devoted. These 38 uplifting dog stories showcase the most amazing dog rescues, accomplishments, and abilities that fascinate us and touch our hearts.
Author: John Kleinig
Publisher: Oxford University Press
ISBN: 019937127X
Category : Philosophy
Languages : en
Pages : 327
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Book Description
Deep friendship may express profound loyalty, but so too may virulent nationalism. What can and should we say about this Janus-faced virtue of the will? This volume explores at length the contours of an important and troubling virtue -- its cognates, contrasts, and perversions; its strengths and weaknesses; its awkward relations with universal morality; its oppositional form and limits; as well as the ways in which it functions in various associative connections, such as friendship and familial relations, organizations and professions, nations, countries, and religious tradition.
Author: Loyal Rue
Publisher: State University of New York Press
ISBN: 143843801X
Category : Religion
Languages : en
Pages : 178
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Book Description
Nature is enough: enough to allow us to find meaning in life and to answer our religious sensibilities. This is the position of religious naturalists, who deny the existence of a deity and a supernatural realm. In this book, Loyal Rue answers critics by describing how religious naturalism can provide a satisfying vision of the meaning of human existence. The work begins with a discussion of how to evaluate the meaning of life itself, referencing a range of thought from ancient Greek philosophy to the Abrahamic traditions to the Enlightenment to contemporary process and postmodern philosophies. Ultimately proposing meaning as an emergent property of living organisms, Rue writes that a meaningful life comes through happiness and virtue. Spiritual qualities that combine evolutionary cosmology and biocentric morality are described: reverence, gratitude, awe, humility, relatedness, compassion, and hope. Rue looks at why religious naturalism is not currently more of a movement, but nevertheless predicts that it will become the prevailing religious sensibility.
Author: George P. Fletcher
Publisher: Oxford University Press
ISBN: 0198023499
Category : Philosophy
Languages : en
Pages : 224
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Book Description
At a time when age-old political structures are crumbling, civil strife abounds, and economic uncertainty permeates the air, loyalty offers us security in our relationships with associates, friends, and family. Yet loyalty is a suspect virtue. It is not impartial. It is not blind. It violates the principles of morality that have dominated Western thought for the last two hundred years. Loyalties are also thought to be irrational and contrary to the spirit of Capitalism. In a free market society, we are encouraged to move to the competition when we are not happy. This way of thinking has invaded our personal relationships and undermined our capacities for friendship and loyalty to those who do not serve our immediate interests. As George P. Fletcher writes, it is time for loyal bonds, born of history and experience, to prevail both over impartial morality and the self-interested thinking of the market trader. In this extended essay, George P. Fletcher offers an account of loyalty that illuminates its role in our relationships with family and friends, our ties to country, and the commitment of the religious to God and their community. Fletcher opposes the traditional view of the moral self as detached from context and history. He argues instead that loyalty, not impartial detachment, should be the central feature of our moral and political lives. Writing as a political "liberal," he claims that a commitment to country is necessary to improve the lot of the poor and disadvantaged. This commitment to country may well require greater reliance on patriotic rituals in education and a reconsideration of the Supreme Court's extending the First Amendment to protect flag burning. Given the worldwide currents of parochialism and political decentralization, the task for us, Fletcher argues, is to renew our commitment to a single nation united in its diversity. Bringing to bear his expertise as a law professor, Fletcher reasons that the legal systems should defer to existing relationships of loyalty. Familial, professional, and religious loyalties should be respected as relationships beyond the limits of the law. Thus surrogate mothers should not be forced to surrender and betray their children, spouses should not be required to testify against each other in court, parents should not be prevented from willing their property to their children, and the religiously committed should not be forced to act contrary to conscience. Yet the question remains: Aren't loyalty, and particularly patriotism, dangerously one-sided? Indeed, they are, but no more than are love and friendship. The challenge, Fletcher maintains, is to overcome the distorting effects of impartial morality and to develop a morality of loyalty properly suited to our emotional and spiritual lives. Justice has its sphere, as do loyalties. In this book, Fletcher provides the first step toward a new way of thinking that recognizes the complexity of our moral and political lives.
Author: Alyssa Cole
Publisher: Kensington
ISBN: 1496739140
Category : Fiction
Languages : en
Pages : 289
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Book Description
From the award-winning author of the instant New York Times and USA Today bestseller When No One Is Watching, love war, and racial justice collide in Alyssa Cole’s third buzzworthy, sensual, and revelatory Civil War novel. The Civil War has turned neighbor against neighbor—but for the Cuban American daughter of an enslaved woman and a man ravaged by the horrors of slavery, an assassination plot could end the battle… When the Union Army occupies the Florida home of Cuban Janeta Sanchez, daughter of an enslaved woman and the plantation owner who married her, her family’s wealth does not protect her father from being imprisoned. Under duress and blaming herself for the arrest, Janeta agrees to infiltrate a group called the Loyal League as a double agent—and unexpectedly finds a cause truly worth the sacrifice. Daniel Cumberland, born free in Massachusetts, studied law with dreams of helping his people—dreams that died the night he was kidnapped and sold into slavery. Daniel is rescued, but he’s a changed man. When he’s offered entry into the Loyal League, the covert organization of Black spies who helped free him, he seizes the opportunity for vengeance against the Confederacy and those who support it. Daniel is aggravated by the headstrong and much too observant new detective he’s paired with, while Janeta is intrigued by the broken but honorable man she is tasked with betraying. As they embark on a mission to intercept Jefferson Davis and thwart European meddling, their dual hidden agendas are threatened by the ghosts of their pasts and a growing affection that could strengthen both the Union and their souls—or lead to their downfall.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 44
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Book Description
Author: Sonia Sotomayor
Publisher: Penguin
ISBN: 0525514082
Category : Juvenile Nonfiction
Languages : en
Pages : 41
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Book Description
Supreme Court Justice Sonia Sotomayor tells her own story for young readers for the very first time! As the first Latina Supreme Court Justice, Sonia Sotomayor has inspired young people around the world to reach for their dreams. But what inspired her? For young Sonia, the answer was books! They were her mirrors, her maps, her friends, and her teachers. They helped her to connect with her family in New York and in Puerto Rico, to deal with her diabetes diagnosis, to cope with her father's death, to uncover the secrets of the world, and to dream of a future for herself in which anything was possible. In Turning Pages, Justice Sotomayor shares that love of books with a new generation of readers, and inspires them to read and puzzle and dream for themselves. Accompanied by Lulu Delacre's vibrant art, this story of the Justice's life shows readers that the world is full of promise and possibility--all they need to do is turn the page. Praise for Turning Pages: * "A sincere and insightful autobiography that also demonstrates the power of the written word. A winning addition to libraries that serve young readers." --School Library Journal, starred review "A personal and appealing book made to inspire." --Booklist "A thoughtful introduction to both the power of reading and an inspiring role model." --Kirkus Reviews "This book would be great as a read-aloud for class discussions of the Supreme Court, or United States government, or of important people in public service. It would also be good for independent reading by students interested in biographies or political figures." --School Library Connection
