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Author: Marc Silvester
Publisher: Pearson UK
ISBN: 0273747266
Category : Business & Economics
Languages : en
Pages : 189
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Book Description
Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota’s lean production did for manufacturing industries. Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service. This book tells the great untold story of how they did it, and how you can do the same.
Author: Marc Silvester
Publisher: Pearson UK
ISBN: 0273747266
Category : Business & Economics
Languages : en
Pages : 189
Get Book Here
Book Description
Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota’s lean production did for manufacturing industries. Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service. This book tells the great untold story of how they did it, and how you can do the same.
Author: Marc Silvester
Publisher:
ISBN: 9780273729808
Category :
Languages : en
Pages : 177
Get Book Here
Book Description
Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota’s lean production did for manufacturing industries.Organised.
Author: Nora Griffin-Shirley
Publisher:
ISBN: 9780891286769
Category : Blind
Languages : en
Pages : 275
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Book Description
The impact of aging on mobility can be profound, and it can affect nearly every aspect of an individual's life. O&M for Independent Living: Teaching Orientation and Mobility to Older Adults is an important guide for orientation and mobility instructors, rehabilitation specialists, occupational therapists, and other professionals who work with older people who may be new to vision loss. It provides insights essential for helping these individuals remain independent and self-reliant. In addition to information on the effects of aging and considerations for assessment and instruction, chapters include strategies on adapting O&M skills for older adults, environmental modifications and appropriate equipment, exercise and its relationship to mobility, daily living skills, and effective collaboration among the various professionals who serve this population.
Author: Andy Polaine
Publisher: Rosenfeld Media
ISBN: 1933820616
Category : Business & Economics
Languages : en
Pages : 218
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Book Description
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Author: Daniel T. Fleming
Publisher: UNC Press Books
ISBN: 1469667827
Category : History
Languages : en
Pages : 337
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Book Description
Living the Dream tells the history behind the establishment of Martin Luther King Jr. Day and the battle over King's legacy that continued through the decades that followed. Creating the first national holiday to honor an African American was a formidable achievement and an act of resistance against conservative and segregationist opposition. Congressional efforts to commemorate King began shortly after his assassination. The ensuing political battles slowed the progress of granting him a namesake holiday and crucially defined how his legacy would be received. Though Coretta Scott King's mission to honor her husband's commitment to nonviolence was upheld, conservative politicians sought to use the holiday to advance a whitewashed, nationalistic, and even reactionary vision of King's life and thought. This book reveals the lengths that activists had to go to elevate an African American man to the pantheon of national heroes, how conservatives took advantage of the commemoration to bend the arc of King's legacy toward something he never would have expected, and how grassroots causes, unions, and antiwar demonstrators continued to try to claim this sanctified day as their own.
Author: Donna Jean Murch
Publisher: Univ of North Carolina Press
ISBN: 0807833762
Category : Political Science
Languages : en
Pages : 328
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Book Description
In this nuanced and groundbreaking history, Donna Murch argues that the Black Panther Party (BPP) started with a study group. Drawing on oral history and untapped archival sources, she explains how a relatively small city with a recent history of African
Author: JENNIFER STEEL
Publisher: Springer Science & Business Media
ISBN: 1461491436
Category : Medical
Languages : en
Pages : 357
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Book Description
The inadequate supply of organs in the United States and other countries continues to drive the reliance on living donor transplantation. In 2000, representatives of the transplant community convened for a meeting on living donation in an effort to provide guidelines to promote the welfare of living donors. The consensus statement that resulted from this meeting recommended that transplant centers retain an Independent Living Donor Advocate (ILDA) to focus on the best interest of the donor. A decade later, nearly every transplant center in the United States, performing living donor surgeries, has incorporated an ILDA into their living donor screening and/or evaluation process Living Donor Advocate provides an overview of living donation and its risks, ethical challenges and future developments, as well as details about the role a Living Donor Advocate plays in the transplantation process. This book will interest health professionals across various disciplines and patients undergoing transplantation or living donor surgery.
Author: Shibley Rahman
Publisher: Routledge
ISBN: 1351402102
Category : Social Science
Languages : en
Pages : 314
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Book Description
Increasingly, we question ‘what makes us healthy?’, as well as ‘what makes us ill?’. What does this shift mean for frailty? Almost wholly defined in negative terms, the term ‘frail’ tends to refer to a group of older people who are at highest risk of adverse outcomes such as falls, infections, disability, admission to hospital or the need for long-term care. This ground-breaking book takes a holistic approach to frailty. It connects the medical literature with the wider social science discourse on ageing, and focuses on promoting wellbeing and the building up of strengths. Living with Frailty draws together the latest biomedical evidence and good practice in this emerging area and explores ideas about assets and resilience, the role of society and the social model of disability in relation to frailty, arguing that insufficient attention is paid to positive action such as developing bone strength, maintaining good nutrition and exercising. Chapters look at: existing models of frailty person-centred care assessing frailty and quality of life how falls, and fear of falls, relate to discussions of frailty delirium and frailty the environment and frailty sarcopenia. Living with Frailty is an important introduction and reference for all practitioners, researchers and students with an interest in frailty, wellbeing and social approaches to health. Forewords by Professors Ken Rockwood, Dalhousie University, and Adam Gordon, Nottingham University.
Author: OECD
Publisher: OECD Publishing
ISBN: 9264908706
Category :
Languages : en
Pages : 175
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Book Description
Many OECD governments regularly identify violence against women as the top gender equality issue their country faces. Yet in all countries, addressing this multifaceted issue presents serious governance and implementation challenges as victims/survivors have complex needs both during and after experiences of violence.
Author: David V. Keyson
Publisher: Springer
ISBN: 3319335278
Category : Technology & Engineering
Languages : en
Pages : 396
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Book Description
This book presents the results of a multi-annual project with sustainable Living Labs in the United Kingdom, Sweden, Germany and the Netherlands. Living Labs – as initiated by the authors – have proved to be very promising research, design, co-creation and communication facilities for the development and implementation of sustainable innovations in the home. The book provides an inspiring introduction to both the methodology and business modelling for the Living Lab facilities. Understanding daily living at home is key to designing products and services that support households in their transition to more sustainable lifestyles. This book not only explores new ways of gaining insights into daily practices, but also discusses developing and testing design methods to create sustainable solutions for households. These new methods and tools are needed because those available are either ineffective or cause rebound-effects. Intended for researchers and designers with an interest in the transition to sustainable lifestyles, it also appeals to company leaders interested in new ways of developing sustainable innovations and offers suggestions for effectively applying Living Labs for sustainable urban development.
