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Author: Robert Bolton
Publisher: AMACOM
ISBN: 0814432026
Category : Business & Economics
Languages : en
Pages : 285
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Book Description
Learning how to actively listen and absorb what a person is saying, thinking, and feeling can set the stage for dramatically improved relationships and increased personal success. Most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. In Listen Up or Lose Out, communications expert Robert Bolton highlights the underestimated and under-utilized tool of active listening and explains how it can be used to gather perspectives, bridge differences, and resolve problems. Bolton teaches you key communication skills by: breaking down listening into a set of learnable skills such as avoiding the urge to criticize, question, or advise; focusing on the speaker’s point of view; asking the right questions, in the right order; and learning how to read people’s feelings and reflect them back Listen Up or Lose Out explains how one can become a skilled listener who experiences fewer conflicts, makes better decisions, and discovers opportunities that others might miss. Whether personally or in business, could you benefit from better communication? Give listening a try!
Author: Robert Bolton
Publisher: AMACOM
ISBN: 0814432026
Category : Business & Economics
Languages : en
Pages : 285
Get Book Here
Book Description
Learning how to actively listen and absorb what a person is saying, thinking, and feeling can set the stage for dramatically improved relationships and increased personal success. Most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. In Listen Up or Lose Out, communications expert Robert Bolton highlights the underestimated and under-utilized tool of active listening and explains how it can be used to gather perspectives, bridge differences, and resolve problems. Bolton teaches you key communication skills by: breaking down listening into a set of learnable skills such as avoiding the urge to criticize, question, or advise; focusing on the speaker’s point of view; asking the right questions, in the right order; and learning how to read people’s feelings and reflect them back Listen Up or Lose Out explains how one can become a skilled listener who experiences fewer conflicts, makes better decisions, and discovers opportunities that others might miss. Whether personally or in business, could you benefit from better communication? Give listening a try!
Author: David Cottrell
Publisher: The Walk The Talk Company
ISBN: 9781885228376
Category : Business & Economics
Languages : en
Pages : 60
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Book Description
Listen UP Leader has been called one of the most effective and powerful books any leader can read. With invaluable and timeless content, it is a "must have" for every leader's resource library!It's a fact! Leadership is the single most important organizational factor separating the winners and the "also rans." It's the key to your business success. And who better to identify what makes a good leader than the people being led. That's what this handbook is all about! Unique in both content and format, Listen UP, Leader provides powerful insights into what employees want and need from their managers, supervisors, and team leaders. In a simple and straightforward manner Listen UP Leader pinpoints the behaviors and attributes necessary to be the kind of leader that employees will follow ... to new levels of performance.
Author: Sandi Van
Publisher: Enslow Publishing, LLC
ISBN: 1538385279
Category : Young Adult Fiction
Languages : en
Pages : 200
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Book Description
Lucas wants to speak out against the injustices he sees at his school, but he's paralyzed by social anxiety. He decides to start an anonymous online video channel, disguise his face and voice, and expose the things no one dares to talk about. But when Lucas blames the student council president for harming another student, her powerful parents become involved to unmask the social crusader. Afraid to lose the ground he gained with the videos, but even more afraid to speak out in public, Lucas must find a way to keep his voice from going silent.
Author: Mark Howard
Publisher: ECW Press
ISBN: 1773053477
Category : Music
Languages : en
Pages : 356
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Book Description
An album-by-album account of working with iconic artists such as Anthony Kiedis, Michael Stipe, Gord Downie, and Bono, from a leader in the field Mark Howard, a record producer/engineer/mixer and a trailblazer in the industry, will take you through the star-studded world of recording and producing Grammy Award–winning artists. Listen Up! is an essential read for anyone interested in music and its making. Along with the inside stories, each chapter gives recording and producing information and tips with expert understanding of the equipment used in making the world’s most unforgettable records and explanations of the methods used to get the very best sound. Listen Up! is both production guide and exclusive backstage pass into the lives of some of the planet’s most iconic musicians. Writing with his brother Chris Howard, Mark Howard provides a rare glimpse into the normally invisible, almost secretive side of the music story: that of the producer and recording engineer.
Author: Lou Garcia Norm Merritt
Publisher: iUniverse
ISBN: 0595274536
Category :
Languages : en
Pages : 74
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Book Description
Author: Robert Bolton
Publisher: Simon and Schuster
ISBN: 0731811283
Category : Business & Economics
Languages : en
Pages : 324
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Book Description
A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these ""roadblocks"" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.
Author: Mark Goulston
Publisher: AMACOM
ISBN: 081443648X
Category : Self-Help
Languages : en
Pages : 272
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Book Description
Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered. Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. In Just Listen, Goulston provides simple yet powerful techniques you can use to really get through to people including how to: make a powerful and positive first impression; listen effectively; make even a total stranger (potential client) feel understood; talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset; and achieve buy-in--the linchpin of all persuasion, negotiation, and sales. Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone. With this groundbreaking book, you will be able to master the fine but critical art of effective communication.
Author: Robert Bolton
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814413420
Category : Business & Economics
Languages : en
Pages : 242
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Book Description
As cofounders of the leadership coaching and training firm Ridge Associates, authors Robert Bolton and Dorothy Grover teach that good interpersonal communication is essential to getting things done. In this comprehensive and practical guide, they offer a proven method for understanding the key behavioral styles of those around you (including your own) and explain how you can leverage the strengths and weaknesses of each to relate to others--even the most difficult of coworkers--more winsomely. People Styles at Work . . . and Beyond does this by offering a self-assessment to determine which style you are and then uses that information to teach readers how to: recognize how they come across to other coworkers; read others' body language and behavior to identify the best ways to work with them; make small adjustments that will dramatically increase the quality and productivity of their interactions; find common ground with different people while retaining their individuality; relate less defensively and more effectively no matter how others act At work, at home, and even while you're out running errands, your ability to relate to others affects how well you get things done. Now including all new material on personal relationships, parenting, and more, this is the ultimate how-to can help any reader avoid conflicts and enhance important relationships.
Author: Pierre Bayard
Publisher: Bloomsbury Publishing USA
ISBN: 1596917148
Category : Literary Criticism
Languages : en
Pages : 129
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Book Description
In this delightfully witty, provocative book, literature professor and psychoanalyst Pierre Bayard argues that not having read a book need not be an impediment to having an interesting conversation about it. (In fact, he says, in certain situations reading the book is the worst thing you could do.) Using examples from such writers as Graham Greene, Oscar Wilde, Montaigne, and Umberto Eco, he describes the varieties of "non-reading"-from books that you've never heard of to books that you've read and forgotten-and offers advice on how to turn a sticky social situation into an occasion for creative brilliance. Practical, funny, and thought-provoking, How to Talk About Books You Haven't Read-which became a favorite of readers everywhere in the hardcover edition-is in the end a love letter to books, offering a whole new perspective on how we read and absorb them.
Author: Karen Mangia
Publisher: John Wiley & Sons
ISBN: 1119723876
Category : Business & Economics
Languages : en
Pages : 192
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Book Description
There’s one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization’s prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition. Listen Up!: How to Tune In to Customers and Turn Down the Noise teaches readers how to create a customer experience that’s built on listening and designed for engagement. Author and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands—creating a foundation of customer success, loyalty, and brand evolution. Listen Up! features discussions about: How to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service How to move from deep listening to data-based insights into customer behavior The statistics and stories behind companies, organizations, and even city governments that have created a customer-centric culture How powerful new questions can offer a fresh perspective into any customer, anywhere: empowering your customer-facing teams, including sales teams, in the current market Winning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfaction Perfect for anyone in a leadership or management role in a customer-facing organization, including sales teams, business development leaders and marketing professionals, Listen Up! belongs on the bookshelves of executives, customer service and success employees, and leaders who want to better engage with the one voice that matters most: the voice of the customer.
