Author: Fred M. Heath
Publisher: Routledge
ISBN: 1317786866
Category : Language Arts & Disciplines
Languages : en
Pages : 269
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Book Description
Learn how other libraries are using LibQUAL+™ data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+™ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with—or interested in—library service quality assessment will benefit from the practical examples and graphical representations found in this vital book. With Libraries Act on Their LibQUAL+™ Findings, you will gain a better understanding of how to use your LibQUAL+™ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons’ expectations and needs. Libraries Act on Their LibQUAL+™ Findings: From Data to Action covers several important topics, including: the LibQUAL+™ survey instrument—what it is and how it works library service quality and user perceptions of library service quality peer comparisons and benchmarking qualitative and quantitative data analysis—how to read your findings strategic planning—how to use your findings This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+™ to develop better library services for diverse users—faculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+™ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.
Author: Fred M. Heath
Publisher: Routledge
ISBN: 1317786858
Category : Language Arts & Disciplines
Languages : en
Pages : 282
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Book Description
Learn how other libraries are using LibQUAL+™ data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+™ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with—or interested in—library service quality assessment will benefit from the practical examples and graphical representations found in this vital book. With Libraries Act on Their LibQUAL+™ Findings, you will gain a better understanding of how to use your LibQUAL+™ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons’ expectations and needs. Libraries Act on Their LibQUAL+™ Findings: From Data to Action covers several important topics, including: the LibQUAL+™ survey instrument—what it is and how it works library service quality and user perceptions of library service quality peer comparisons and benchmarking qualitative and quantitative data analysis—how to read your findings strategic planning—how to use your findings This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+™ to develop better library services for diverse users—faculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+™ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.
Author: Ulrich Fürst
Publisher: Edition Axel Menges
ISBN: 9783930698608
Category : Architecture
Languages : en
Pages : 668
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Book Description
Architects and artists have always acknowledged over the centuries that Rome is rightly called the 'eternal city'. Rome is eternal above all because it was always young, always 'in its prime'. Here the buildings that defined the West appeared over more than 2000 years, here the history of European architecture was written. The foundations were laid even in ancient Roman times, when the first attempts were made to design interiors and thus make space open to experience as something physical. And at that time the Roman architects also started to develop building types that are still valid today, thus creating the cornerstone of later Western architecture. In it Rome's primacy remained unbroken -- whether it was with old St Peter's as the first medieval basilica or new St. Peter's as the building in which Bramante and Michelangelo developed the High Renaissance, or with works by Bernini and Borromini whose rich and lucid spatial forms were to shape Baroque as far as Vienna, Bohemia and Lower Franconia, and also with Modern buildings, of which there are many unexpected pearls to be found in Rome. All this is comprehensible only if it is presented historically, i. e. in chronological sequence, and so the guide has not been arranged topographically as usual but chronologically.This means that one is not led in random sequence from a Baroque building to an ancient or a modern one, but the historical development is followed successively. Every epoch is preceded by an introduction that identifies its key features. This produces a continuous, lavishly illustrated history of the architecture of Rome -- and thus at the same time of the whole of the West. Practical handling is guaranteed by an alphabetical index and detailed maps, whose information does not just immediately illustrate the historical picture, but also makes it possible to choose a personal route through history.
Author: Anne Woodsworth
Publisher: Emerald Group Publishing
ISBN: 1781900604
Category : Language Arts & Disciplines
Languages : en
Pages : 201
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Book Description
This themed volume focuses not on the how of undertaking assessment and outcome evaluations, but rather on their successes and failures in various contexts in which these tools have been and will be used.
Author: Peter Brophy
Publisher: Facet Publishing
ISBN: 1856045935
Category : Language Arts & Disciplines
Languages : en
Pages : 267
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Book Description
Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.
Author: Kay Ann Cassell
Publisher: American Library Association
ISBN: 083891568X
Category : Language Arts & Disciplines
Languages : en
Pages : 505
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Book Description
Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers' advisory, information literacy, and other key aspects of reference librarianship;selecting and evaluating reference materials, with strategies for keeping up to date;assessing and improving reference services;guidance on conducting reference interviews with a range of different library users, including children and young adults;a new discussion of reference as programming;important special reference topics such as Google search, 24/7 reference, and virtual reference; anddelivering reference services across multiple platforms As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries.
Author:
Publisher: Assoc of Cllge & Rsrch Libr
ISBN:
Category :
Languages : en
Pages : 265
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Book Description
Author: Patrick Mahoney
Publisher: Routledge
ISBN: 0789027844
Category : Education
Languages : en
Pages : 608
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Book Description
This book is the result of the conference held in May, 2004 in Scottsdale, Arizona, focusing on librarians' challenges providing service to nontraditional faculty and students. Respected authorities discuss in detail specific problemsand fresh strategies and solutionsto further promote service to distance information users. Each chapter tackles a particular issue such as collaboration outside the contributor's organization or how services can be monitored and assessed to gauge quality, and fully explains what can be done to address those issues. Thorough bibliographies and useful figures, tables and graphs provide accessibility and clarify ideas.
Author: Sul H. Lee
Publisher: Routledge
ISBN: 1135023662
Category : Business & Economics
Languages : en
Pages : 158
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Book Description
Libraries are currently confronted by the challenges of managing increasing amounts of electronic information. Print vs. Digital: The Future of Coexistence presents the expert perspectives of eight of America’s leading library administrators on ways to effectively manage digital flow and offers strategies to provide a level of coexistence between digital and print information. This excellent overview explores how to best balance print and electronic resources, and explores important issues such as the selection of electronic resources, improving access to digital information for a larger user base, and effective management of a library’s fiscal and personnel resources. Print vs. Digital: The Future of Coexistence discusses the various challenges libraries now face from the massive influx of digital resources, including the ways that information-seeking behaviors have changed, the search for synergies between print and digital, economics of news preservation, and whether or not the end of print journals is at hand. New ideas and technological advances are explored, including the diverse ways these improvements will impact the future. This well-referenced resource includes useful tables, figures, and photographs. Topics in Print vs. Digital: The Future of Coexistence include: cooperative collection development balance of print and electronic resources evolvement of digital resources in libraries change in research libraries factors influencing the selection of electronic resources disseminating information about scholarly collections impact of digital resources on research behavior and techniques design of digital libraries JSTOR effects of digital information on reference collections transition of print journals to digital formats Print vs. Digital: The Future of Coexistence is a thought provoking, insightful resource on the future of libraries, invaluable for acquisitions, reference, and collection development librarians; and senior and mid-level administrators such as deans, directors, and department heads for public, special, and academic libraries.
Author: William Miller
Publisher: Psychology Press
ISBN: 9780789030252
Category : Language Arts & Disciplines
Languages : en
Pages : 564
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Book Description
Evolving Internet Reference Resources provides both beginning and experienced researchers with a comprehensive overview of the key information sources available online in the humanities, sciences, and social sciences. This invaluable book is your guide to the best free and subscription-based Internet sites and services for 26 diverse subject areas, including law, psychology, rhetoric, LGBT studies, health and medicine, engineering, Asian studies, and computer science. Experts in specific areas review Web sites, meta sites, indexing and abstracting services, directories, portals, databases, and blogs for their accessibility and usability, saving you valuable time and effort in your search for the best academic research and reference resources on the Web.
