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Author: Wyoma vanDuinkerken
Publisher: American Library Association
ISBN: 0838913121
Category : Business & Economics
Languages : en
Pages : 290
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Book Description
Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization’s values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library’s organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Author: Wyoma vanDuinkerken
Publisher: American Library Association
ISBN: 0838913121
Category : Business & Economics
Languages : en
Pages : 290
Get Book Here
Book Description
Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization’s values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library’s organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Author: Wyoma vanDuinkerken
Publisher: American Library Association
ISBN: 0838913172
Category : Language Arts & Disciplines
Languages : en
Pages : 290
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Book Description
This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Author: Catherine Cardwell
Publisher:
ISBN: 9780838947692
Category : Academic libraries
Languages : en
Pages : 324
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Book Description
"Institutions of higher education and academic libraries are not the traditional organizations they once were. They are subject to a variety of forces, including shifting and changing populations, technological changes, public demands for affordability and accountability, and changing approaches to research and learning. Academic libraries can no longer establish their excellence and ground their missions, visions, and strategic directions using the old means and methods. Leading Change in Academic Libraries is a collection of 20 change stories authored by academic librarians from different types of four-year institutions. Librarians tell the story firsthand of how they managed major change in processes, functions, services, programs, or overall organizations using John Kotter's Eight-Stage Process of Creating Major Change as a framework for examining change at their institutions, measuring their successes and areas for improvement, and determining progress. In five sections--strategic planning, reorganization, culture change, new roles, and technological change--chapters discuss tackling common challenges such as fear, anxiety, change fatigue, complacency, unexpected changes of leadership, vacancies, and resistance; look at the results of their tactics; and provide effective practices they found. Each section ends with a thorough analysis of the stories within and the most effective tips for leading that kind of change. Leading Change in Academic Libraries can help you establish flexible, nimble, and collaborative decision-making processes, and facilitate the transition from legacy collections-based libraries to forward-looking service-based libraries"--from the ALA website.
Author: Lesley S. J. Farmer
Publisher: American Library Association
ISBN: 0838914942
Category : Language Arts & Disciplines
Languages : en
Pages : 265
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Book Description
Author: Carl Antonucci
Publisher: Rowman & Littlefield
ISBN: 1442279036
Category : Language Arts & Disciplines
Languages : en
Pages : 153
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Book Description
The LITA Leadership Guide from the American Library Association division charged with information technology brings together three important professional development topics -- leadership, entrepreneurship, and technology -- in one volume, uniting theory, practice, and case studies from experienced colleagues in the field. Topics include: cultivating creativity, career pivots, forecasting and planning for change, keeping tech and leadership skills ahead of the curve, and incorporating lessons and knowledge from across sectors. Additional concepts include: professional development, evaluating risk, overcoming barriers to innovation, and seeding success in your career and organization. The book will help librarians at every level of the career ladder and will supplement leadership and skill-based training workshops. Library leadership teams interested in the development of their staff as a means of improving their organizational performance will find this book to provide context for growth, training, and collaboration. This book provides big-picture concepts that affect the many stages of a librarian’s career: •“Librarian as Leader”, • “Librarian as Entrepreneur”, and •“Librarian as Technologist” and thus is suitable for staff development, discussion groups, or courses. This LITA Guide will help librarians understand how to chart their career development across these three foundational platforms, and become familiar with how peers have successfully created positive change for themselves, and their libraries, as leaders, entrepreneurs, and technologists
Author: Charles Harmon
Publisher: Scarecrow Press
ISBN: 0810887495
Category : Language Arts & Disciplines
Languages : en
Pages : 119
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Book Description
In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
Author: Janet Crum
Publisher: Rowman & Littlefield
ISBN: 1538168243
Category : Language Arts & Disciplines
Languages : en
Pages : 197
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Book Description
Effective leadership and management are essential to a successful, thriving health sciences library, yet often librarians are promoted into leadership roles with little to no training and support. Then, swamped with the demands of their new positions, they struggle to find time to read multiple books on a leadership topic or attend long (and expensive) leadership training programs. Essential Leadership Skills for Health Sciences Information Professionals is intended to help fill that gap by making the accumulated wisdom of experienced leaders available in a concise, easy-to-digest format. Each chapter is written by an experienced library leader and provides essential background and practical, actionable advice on eleven essential leadership topics: the health sciences library environment; building relationships and engaging stakeholders; setting direction; building and leading the team; engaging your staff; leading with a focus on diversity, equity, and inclusion; planning and managing projects; managing change; decision-making and problem-solving; crisis leadership; and managing and taking care of yourself. Busy leaders and aspiring leaders can learn essential information about a leadership topic quickly, then explore cited and recommended resources as needed to build deeper expertise. While examples are focused on the unique needs and environments of health sciences libraries, much of the material will be useful to leaders in all types of libraries. Today’s libraries must navigate challenging and rapidly changing environments and compete for talent in a tight and highly competitive labor market. Effective and compassionate leadership is essential for libraries—and the people who work in them—to thrive in these conditions. Essential Leadership Skills for Health Sciences Information Professionals is designed to help aspiring, new, and experienced leaders develop the skills to build and sustain healthy, innovative, flexible, and resilient organizations and work environments that create value for their employees and the populations they serve.
Author: Kathy L. Middleton
Publisher: Bloomsbury Publishing USA
ISBN:
Category : Language Arts & Disciplines
Languages : en
Pages : 173
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Book Description
Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons. When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community. The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.
Author: Maxine Melling
Publisher: Facet Publishing
ISBN: 1856044491
Category : Language Arts & Disciplines
Languages : en
Pages : 225
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Book Description
As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniques associated with the provision of customer-focused services. However, there is a danger that customer service may be seen as a 'bolt on' to existing core provision in the form of feedback mechanisms, information leaflets and customer-training sessions. One of the challenges facing managers is to go beyond the acknowledgement of the importance of a customer focus, and to develop an understanding of how this focus can be embedded in the culture of their services via strategic and operational management. This new management guide addresses this challenge. Contributed by LIS professionals with extensive experience in the management of public and academic services, each chapter presents a good practice guide to an element of strategic or operational management with the customer placed at centre stage: the users' perspective; planning and policy making; leadership and management; human resource planning; marketing as a tool for LIS managers; assuring quality; planning buildings for customers and services; developing a service culture through partnerships; virtual service. Readership: This book is essential reading for managers of library and information services from senior to team managers, and also for all those involved in devising strategy and policy for staff and service development. It is relevant to libraries and information services in any area of the world.
Author: Kirstie Nicholson
Publisher: Chandos Publishing
ISBN: 0081012969
Category : Language Arts & Disciplines
Languages : en
Pages : 160
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Book Description
Innovation in Public Libraries: Learning from International Library Practice examines the recent activities of successful and innovative libraries around the world, presenting their initiatives in areas including library design, events and programs, and creating customer experiences. This timely guide provides an overview of these libraries' successful experiences and identifies emerging global trends and themes. The author offers library practitioners guidance on how to pursue these trends in their own library environment, identifying achievable goals when planning building and design improvements, and developing customer interactions in order to emulate the experiences of international libraries. - Presents a range of successful and innovative practices in one book, covering library innovation in building design, programs and events, and in customer experience and approach - Provides an international perspective on library activities, with libraries in different countries discussed - Analyzes the experiences of various libraries to identify common trends and themes - Provides practical advice for librarians who wish to emulate the activities of the libraries discussed, with recommended goals to action - Examines both the big picture of emerging global trends and themes, as well as highlighting the daily experiences of individual libraries
