Layman's Guide to Workforce Management PDF Download
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Author: Renju Zacharias
Publisher:
ISBN: 9781549523069
Category :
Languages : en
Pages : 112
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Book Description
It's all in the title. Layman's Guide to Workforce Management is a humble attempt to guide the path of the unlearned in the rocky terrain of Workforce management. It can be effectively said that it converts laymen into managers. It is unfortunate that these areas of business affairs have been badly presented in some learning situations, to the extent that many people consider them to be too difficult to understand or enjoy. That shouldn't be the case. The simple, explicit, detailed, and down-to-earth approach adopted in the book will no doubt help in laying a solid foundation for people at all levels. It kick-starts with a basic and detailed treatment of the concept of Forecasting which sets the much needed personal tone and foundation for the book. Like a professional bricklayer, the author discussed the technique of scheduling and rostering while he used the other chapter to discuss the importance and proper deployment of personnel. Book is built taking the ITES -BPO/Call center WFM as the base. This book will also be useful for professionals as it is spiced with tips and tricks necessary to provide adequate nuances for the knowledge gleaned from each chapter. It is guaranteed that the reader would be filled with knowledge at the completion of the book.
Author: Renju Zacharias
Publisher:
ISBN: 9781549523069
Category :
Languages : en
Pages : 112
Get Book Here
Book Description
It's all in the title. Layman's Guide to Workforce Management is a humble attempt to guide the path of the unlearned in the rocky terrain of Workforce management. It can be effectively said that it converts laymen into managers. It is unfortunate that these areas of business affairs have been badly presented in some learning situations, to the extent that many people consider them to be too difficult to understand or enjoy. That shouldn't be the case. The simple, explicit, detailed, and down-to-earth approach adopted in the book will no doubt help in laying a solid foundation for people at all levels. It kick-starts with a basic and detailed treatment of the concept of Forecasting which sets the much needed personal tone and foundation for the book. Like a professional bricklayer, the author discussed the technique of scheduling and rostering while he used the other chapter to discuss the importance and proper deployment of personnel. Book is built taking the ITES -BPO/Call center WFM as the base. This book will also be useful for professionals as it is spiced with tips and tricks necessary to provide adequate nuances for the knowledge gleaned from each chapter. It is guaranteed that the reader would be filled with knowledge at the completion of the book.
Author: Penny Reynolds
Publisher: Call Center School Press
ISBN: 9780974417905
Category : Call centers
Languages : en
Pages : 197
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Book Description
Author: Hap Klopp
Publisher:
ISBN: 9780028617442
Category : Business & Economics
Languages : en
Pages : 294
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Book Description
Managing cash flow, keeping employees happy and productive, complying with employment laws, and fighting back competition are all problems any manager must face daily. Now there is step-by-step help for everything from how to maximize the success of your products to how to solve the problems that sap a business' productivity. Included are anecdotes from the author about his successes in business, the problems he faced, and how he overcame them.
Author: Tiffany LaReau
Publisher:
ISBN: 9781095198520
Category :
Languages : en
Pages : 212
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Book Description
A comprehensive WFM guide, written by Tiffany LaReau and told through her experiences, trials, and errors during her 30+ years as a WFM consultant.
Author: John L. Lipp
Publisher: Penguin
ISBN: 1101140615
Category : Business & Economics
Languages : en
Pages : 334
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Book Description
Advice on the unique challenges of managing a volunteer workforce Volunteers provide vital services to millions of people each year. However, because of their work's special nature, they're one of the most challenging work forces to manage and retain. Lipp has managed these workers for over 20 years and shares his experience in recruiting, balancing paid and volunteer staff, creating schedules that work, addressing the transient nature of volunteers, motivation, and retention. • Expert author in the field • There is a growing need for volunteer workers as budgets are cut • Most current book on the subject • Clear, jargon-free text full of anecdotes and step-by-step advice
Author: Office of Strategic Services
Publisher: The Floating Press
ISBN: 1775415473
Category : Reference
Languages : en
Pages : 70
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Book Description
This Simple Sabotage Field Manual, a genuine guide from the Second World War, states that its purpose is to "characterize simple sabotage, to outline its possible effects, and to present suggestions for inciting and executing it." Among the other fine pieces of advice in this handy volume, one is encouraged to "switch address labels on enemy baggage", "let cutting tools grow dull", "forget to provide paper in toilets", and "change sign posts at intersections and forks; the enemy will go the wrong way and it may be miles before he discovers his mistakes."
Author: Ross Sparkman
Publisher: Kogan Page Publishers
ISBN: 0749482028
Category : Business & Economics
Languages : en
Pages : 281
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Book Description
Strategic Workforce Planning is a practical guide to effectively assess, manage and prepare for current and future workforce requirements. It demystifies the often complex and seemingly technical world of strategic workforce planning to explain what it is, why it's necessary and most importantly, how to do it. Packed full of advice and real-world examples, Strategic Workforce Planning is a playbook for workforce planning from beginning to end. It enables HR professionals to answer core business questions including how do I analyze future hiring demand? How do I assess what skills will be required in the future? How should I prioritize investments like training and development? How do I assess the supply of talent around the world? How do I identify the business drivers that impact workforce demand? It also covers the impact of artificial intelligence (AI), automation and machine learning on the global workforce and how to deal with these implications. Whether you're a start-up, small business or a large corporate, this book will show you how to align people strategy with company strategy to ensure your organization maintains its competitive advantage.
Author:
Publisher:
ISBN:
Category : Civil service
Languages : en
Pages : 184
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Book Description
Author: United States. National Labor Relations Board. Office of the General Counsel
Publisher: U.S. Government Printing Office
ISBN:
Category : Law
Languages : en
Pages : 68
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Book Description
Author: Emily King
Publisher: AMACOM
ISBN: 0814417809
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
As the founder of consulting firm Military Transitions, Emily King applied over a decade’s worth firsthand HR knowledge to pioneer the charge of helping military professionals migrate from military service to civilian employment. Now, in this thought-provoking book, she’s equipping leaders with the tools they need to recruit and retain some of America’s top talent--and understand the unique considerations involved when working with employees from a military background. Field Tested uncovers key cultural differences between the military and civilian workplace and reveals how these differences can affect employee performance, satisfaction, and retention. You’ll discover best practices for interviewing veterans, on-boarding them quickly and effectively, positioning them for success, ensuring a smooth cultural transition, managing performance, and helping them develop lasting careers. With a wealth of unique talents and experiences, veterans add value to your team beyond your typical civilian employee. Complete with real-world examples, practical models, and savvy advice, Field Tested gives readers insight into veterans’ exceptional abilities so you can maximize their benefit in any organization.
