Coaching Knock Your Socks Off Service PDF Download
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Author: Ron Zemke
Publisher: AMACOM
ISBN: 0814415814
Category : Business & Economics
Languages : en
Pages : 173
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Book Description
Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people. Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to: help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.
Author: Ron Zemke
Publisher: AMACOM
ISBN: 0814415814
Category : Business & Economics
Languages : en
Pages : 173
Get Book Here
Book Description
Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people. Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to: help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.
Author: Ron Zemke
Publisher: AMACOM Div American Mgmt Assn
ISBN: 9780814407653
Category : Business & Economics
Languages : en
Pages : 196
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Book Description
Outlines the skills and techniques of providing superior customer service.
Author: Chip R. Bell
Publisher: Amacom Books
ISBN: 9780814477847
Category : Business & Economics
Languages : en
Pages : 226
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Book Description
"Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. Completely updated with the latest research, new stories, and examples, Managing Knock Your Socks Off Service gives you up-to-the-minute advice on how you can create that kind of world-class service both in your operations and through your people, whether they work with customers face to face, on the phone, or in e-space."--BOOK JACKET.
Author:
Publisher: Cambridge University Press
ISBN:
Category :
Languages : en
Pages : 445
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Book Description
Author: Linda Wickens
Publisher: Linda Wickens
ISBN: 1465721142
Category : Fiction
Languages : en
Pages : 375
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 176
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Book Description
Author: Ouida Matturri
Publisher: iUniverse
ISBN: 0595333168
Category : Fiction
Languages : en
Pages : 175
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Book Description
Jon is a southern woman who lived a simple life until her husband found greener pastures after their only child went away to college. No female in her family had ever worked outside of their own home. No one in her family had ever been divorced. Forced now to rely on early childhood experiences and lessons learned from her father and grandmother, Jon is thrown into one disaster and rescue after another as she tries to get her life back together. Jon becomes a detective when her friend Jimmie, enlists her aid in finding an employee's family. Their adventures lead them into some unusual situations. She meets her true love, who is killed in a plane crash, then becomes very rich when she is left big bucks in a will she knew nothing about. Jon decides to take a long trip. She convinces Jimmie to go with her to Mexico where she and Jimmie get to see another side of life when they are forced to spend time with a group of missionaries. Destiny awaited her in a small Mexican village. Jon, like cream, always rises to the top.
Author: Chet Coppock
Publisher: Triumph Books
ISBN: 1623687098
Category : Sports & Recreation
Languages : en
Pages : 305
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Book Description
Flamboyant. Pioneering. Opinionated. These words and dozens more have been used over the years to describe Chet Coppock, a true Chicago sports legend. Now, after decades of talking sports in every corner of the city with everyone from Hall of Famers to average fans, Coppock has written the ultimate guide to the most famous-and infamous-people, places, and moments in Chicago sports history. Fat Guys Shouldn't be Dancin' at Halftime is a one-of-a-kind guide through the wild and wacky world of Chicago sports. Fans will get a behind-the-scenes look at some of the city's biggest stars from a man who's seen them all come and go—they'll also be directed to some off-the-beaten-path attractions that every true sports fan should visit.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 176
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Book Description
Author: Raymond C. Merriam
Publisher: Xlibris Corporation
ISBN: 1514402785
Category : Fiction
Languages : en
Pages : 298
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Book Description
What is it that causes someone to become a sniper? Greed, hate, love, maybe an unfaithful spouse? Too much alcohol, not enough alcohol, drugs, money, power, what? Inadequacies in dealing with humanity or with life itself? A mind that has turned psychotic, or maybe just a whimsical indiscriminate killer playing god all mighty? They say a crime is committed every four seconds in Manhattan, New York. All kinds of crimes, including bank robberies, carjackings, rapes, and even murder. Petty theft, prostitution, drugs, and even purse snatching. Crimes that undoubtedly keep the citys police departments crime units on their toes. But every now and then, someone comes along. The ultimate criminal that even stumps New Yorks finest. A sniper terrorizing the Big Apple is unthinkable, randomly killing people from the tops of buildings. Undetected and unseen in his many nightly killing sprees. An individual holding eight and a half million people hostages, a man who has becomes the main focus of Kurt Brandon and his new female partner, Joyce Campbell. Comb New York City with two of their finest detectives as they search for the unseen eyes of night.
